Depois de uma longa batalha verbal no chat com o consultor, disseram-me que no dia 24 de fevereiro eu estava na Polónia e entrei naquele dia e pediram-me para provar, o que é absolutamente absurdo porque não tem qualquer ligação com os ganhos que ganhei. venci no dia 3 de maio, enviei a confirmação do banco eletrônico de 24 de fevereiro de que estava hospedado na Polônia, mas eles não estão satisfeitos com o fato de não haver nenhuma cidade no extrato, o que não é minha culpa, que o banco eletrônico mostra o Endereço multibanco em forma de rua e não de cidade, esta é uma situação absurda porque estive na Polónia, também verifiquei o estado dos meus ganhos neste casino e depois não houve problema porque me pagaram o dinheiro e fizeram não bloquear minha conta por supostamente permanecer ou fazer login na Polônia, há muito tempo não vejo tal abordagem com o cliente. Eles tornam tudo o mais difícil que podem, é pecado eu estar de férias naquela época e ter feito login para ver o status do meu pagamento neste cassino? O absurdo segue o absurdo, não tem nada a ver com a vitória do dia 3 de maio, enviei todos os documentos que comprovavam a minha presença na Polónia naquela altura, o que é no mínimo estranho para mim, e agora, ainda por cima, estão a reclamar que o documento não menciona a cidade, estou frustrado com o comportamento deles no cassino e com toda a abordagem do assunto
After a long verbal battle in the chat with the consultant, they told me that on February 24 I was in Poland and logged in on that day and they asked me to prove it, which is absolutely absurd because it has no connection with the winnings I won on May 3, I sent confirmation from electronic banking of February 24, that I was staying in Poland, but they are not satisfied with the fact that there is no town on the statement, which is not my fault, that electronic banking shows the ATM address in the form of a street and not a city, this is an absurd situation because I was in In Poland, I also checked the status of my winnings in this casino and then there was no problem because they paid me the money and did not block my account for allegedly staying or logging in in Poland, I haven't seen such an approach to the customer for a long time. They make it as difficult as they can, is it a sin that I was on vacation at that time and logged in to see the status of my payout at this casino? Absurdity follows absurdity, it has nothing to do with the win on May 3, I sent all the documents confirming my presence in Poland at that time, which is at least strange for me, and now, on top of everything, they are complaining that the document does not mention the city, I am frustrated with their behavior casino and the whole approach to the matter
Po długiej batali słownej na czacie z konsultantem , powiedzieli mi że dnia 24.02 przebywałem w polsce i nastąpiło logowanie w tym dniu i proszą mnie żebym to udowodnil co wogole jest absurdalne bo nie ma związku z ta wygrana którą wygrałem 3 maja , wysłałem potwierdzenie z bankowości elektronicznej z dnia 24.02 że przebywałem na terenie Polski jednak nie odpowiada im to że na wyciągu nie ma miejscowości, co nie jest moja wina że bankowość elektroniczna pokazuje adres bankomatu w postaci ulicy a nie miasta , jest to o tyle absurdalna sytuacja że przebywając w tym czasie w polsce sprawdzałem status swojej wygranej również w tym kasynie i wtedy nie było żadnego problemu bo wypłacili mi pieniądze nie zablokowali konta za rzekome przebywanie czy logowanie się na terenie Polski, takiego podejścia do klienta już dawno nie widziałam. Utrudniają jak tylko mogą, czy to grzech że byłem na wakacjach w tym czasie i logowałem się żeby zobaczyć status mojej wyplaty w tym kasynie ? Absurd goni absurd nie ma to związku żadnego z wygrana z dnia 3 maja , wysłałem wszystkie dokumenty potwierdzające moje przebywanie w tym czasie w polsce co jest dla mnie conajnniej dziwne a oni teraz na domiar wszystkiego czepiają się ze w dokumencie nie ma miasta , jestem sfrustrowany zachowaniem kasyna i całym podejściem do sprawy
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