Vulkan Vegas Casino - A retirada do jogador está atrasada.

GOOD AFTERNOON, IT'S BEEN MORE THAN 20 DAYS THAT I REQUESTED A WITHDRAWAL OF 2000 BRL AND TODAY THEY HAVEN'T PAID... THEY ALWAYS SAY TO WAIT A FEW DAYS..... I'VE DONE MY KYC CHECK AND EVERYTHING WAS SURE... THIS BALANCE FROM 2000 HAS ALREADY LEFT THE GAME, AND THEY HAVE NOT SENT ME ANY PROOF OF PAYMENT... I DO NOT RECOMMEND ANYONE TO PLAY AT THIS CASINO.... THEY COULD AT LEAST RETURN ME THE MONEY I PLACED IN THIS CASINO.

BOA TARDE, JA TEM MAIS DE 20 DIAS QUE SOLICITEI UM SAQUE DE 2000 BRL E ATE HOJE NAO PAGARAM... SEMPRE FALAM PRA ESPERAR MAIS ALGUNS DIAS.....JA FIZ MINHA VERIFICAÇAO KYC E DEU TUDO CERTO... ESSE SALDO DE 2000 JA ATE SAIU DO JOGO, E NAO ME ENVIARAM NENHUM COMPROVANTE DE PAGAMENTO... NAO RECOMENDO NINGUEM JOGAR NESSE CASSINO.... PODERIAM PELO MENOS ME DEVOLVER O DINHEIRO QUE COLOQUEI NESSE CASSINO.

Hello leandrofabreu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account was verified on the 24-06-22 on the same day I asked for a withdrawal of 2000 BRL ..... I made another 3 withdrawals, one of 200 one of 300 and one of 399.... the first two were deposited yesterday o third deposited 50 BRL missing and the 2000 was rejected and the balance went back to the game account again.... I accumulated my winnings putting my money and along with the money came the bonus.... I was playing and I was winning.. .. today I contacted them again to find out why the withdrawal of 2000 BRL was rejected and they told me it was a system error... I requested the withdrawal again

minha conta foi verificada dia 24-06-22 no mesmo dia pedi a retirada de 2000 BRL ..... fiz outros 3 saques, um de 200 um de 300 e um de 399.... os dois primeiros foram depositados ontem o terceiro depositaram faltando 50 BRL e o de 2000 que foi rejeitado e o saldo voltou para conta do jogo novamente.... eu acumulei meus ganho colocando meu dinheiro e junto com dinheiro veio o bonus....fui jogando e fui ganhando.... hoje novamente entrei em contato com eles para saber porque o saque de 2000 BRL foi rejeitado e me disseram que foi um erro do sistema... solicitei novamente o saque

Hello,

The withdrawal request was approved by the casino.

The winnings should hit player's bank account soon.

Kind regards

Dear leandrofabreu,

Please let us know when the money arrives.

good afternoon, i managed to withdraw my winnings... thanks to casino Guru for helping and to vulkan vegas casino for paying my winnings... of the casinos I've played this was the one I liked the most... for sure I'll continue playing at vulkan vegas...thanks

boa tarde, consegui retirar meu ganhos... obrigado ao casino Guru por ter ajudado e ao vulkan vegas cassino por ter pago meu ganhos... dos cassinos que ja joguei esse foi o que mais gostei... com certeza vou continuar jogando no vulkan vegas ... obrigado

Thank you leandrofabreu for the confirmation, I'm glad that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick