Vulkan Vegas Casino - A retirada do jogador foi adiada.

Goodnight! I made a withdrawal on 06/22 at 4 pm, transaction id: 8ab44aee-65da-44f2-b518-2160e317dd8e. On the casino website it says that the payout takes from 5 minutes to 12 hours, and so far nothing from my payout has arrived. The chat didn't answer me either.

Boa noite! Realizei um saque no dia 22/06 as 16 horas, id da transação: 8ab44aee-65da-44f2-b518-2160e317dd8e. No site do cassino diz que o pagamento acontece de 5 minutos até 12 horas, e até agora nada do meu pagamento chegar. O chat também não me respondeu.

Dear Lena2301,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Sorry, but 14 days is a total absurd amount of time. Because on the website itself the casino informs that its payments are fast and take a maximum of 12 hours, it is out of the question to wait 14 days for a pix. Does the site need to comply with what it advertises, if it says it pays in a maximum of 12 hours, why do I have to wait 14 days? If he is falsely advertising the payout time, it is totally unfair that you guys maintain the casino's reputation as "perfect"

Desculpa, mas 14 dias é um total absurdo de tempo. Pois no próprio site o cassino informa que seus pagamentos são rápidos e levam no máximo 12 horas, é fora de questão esperar 14 dias por um pix. O site precisa cumprir com aquilo que ele faz propaganda, se ele diz que paga em no máximo 12 horas, porque eu tenho que esperar 14 dias? Se ele está fazendo propaganda enganosa sobre o tempo de pagamento, é totalmente injusto que vocês mantenham a reputação do cassino como "perfeita"

My cashout is still late, one of the Casino chat operators admitted the delay but did nothing to help. It's not fair for the casino to advertise that payments are made in 2 business days and now they want me to wait 14 days.

O meu saque continua atrasado, um dos operadores de chat do Cassino admitiu o atraso, mas não fez nada para ajudar. Não é justo que o cassino faça propaganda dizendo que os pagamentos são feitos em 2 dias úteis e agora querem que eu espere 14 dias.

Thank you for your reply, Lena2301. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Before the time for this claim runs out (only 15 hours to go now). I would like to point out that my problem has NOT been resolved. Nobody helped me and I didn't get my money, it's been two weeks on this.

Antes que o tempo dessa reclamação acabe (faltam só 15 horas agora). Gostaria de ressaltar que meu problema NÃO foi resolvido. Ninguém me ajudou e não obtive meu dinheiro, já a duas semanas nisso.

You insisted that I wait 14 days, 15 days have passed. Now can you help me? Because talking to vulkan casino is useless.

Vocês insistiram para que eu esperasse 14 dias, já se passaram 15. Agora vocês podem me ajudar? Porque falar com o cassino vulkan é inútil.

Hello, I would like to know if I will have any help through the casino guru, as they no longer respond. They said I would have to wait 14 days before they helped me, but it's been 17 days without getting my money. Following other complaints here I see that everyone says the same thing, the vulkan casino chat operators never help us, they only give evasive answers, only when complaining around here do people receive progress. However, the guru no longer responds for several days.

Olá, gostaria de saber se terei alguma ajuda por intermédio do casino guru, pois não respondem mais. Disseram que eu teria de esperar 14 dias antes que me ajudassem, mas já completaram 17 dias sem receber o meu dinheiro. Acompanhando outras reclamações aqui vejo que todos dizem a mesma coisa, o operadores de chat do cassino vulkan nunca nos ajudam, apenas dão respostas evasivas, somente ao reclamar por aqui é que as pessoas recebem progresso. Porém, o guru não responde mais a varios dias.

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Hello all,

The withdrawal was approved at 09.07.2022 13:24:37 (UTC)

Since it's a bank transfer, it may take 5-7 bank days for money to be cleared.

Kind regards

Kristina, in response to your message, I'm sorry if it seemed inconsiderate, it's just that I was told that they would be helping me when the 14 days passed and after that a few days went by without an answer and when I sent the last message it was because it appeared that there were few hours to close the claim without a response from the casino guru. Obviously I understand that there are hours of work and hours of rest, because in my country hardly a person has more than 1 day off in a row and as the complaint was about to be closed, it seemed to me that they would no longer respond to me. Sorry if I sounded rude.

To answer your questions, so far I have not had any successful withdrawals. After about 18 days without Vulkan Casino giving any satisfaction about the same withdrawal, the money returned on its own to the casino account and I requested the withdrawal again. I asked a chat operator about how long it would take this time and he said it would take a maximum of 2 days as my account is verified. At the moment, about 4 business days have passed, but I'm still waiting since here in this conversation Vulkan told me to wait 5 to 7 business days.

Kristina, em resposta a sua mensagem, me desculpe se pareceu falta de consideração, é que me foi dito que estariam me auxiliando quando passassem os 14 dias e depois disso passaram alguns dias sem resposta e quando mandei a última mensagem foi porque apareceu que faltavam poucas horas para encerrar a reclamação sem uma resposta do cassino guru. Obviamente eu compreendo que existe hora de trabalho e hora de folga, é que no meu país dificilmente uma pessoa tem mais de 1 dia de folga seguido e como a reclamação estava para ser encerrada me pareceu que não iriam mais me responder. Desculpe se pareci grosseira.

Respondendo suas perguntas, até o momento eu não tive nenhuma retirada com êxito. Depois de cerca de 18 dias sem o Vulkan Casino dar qualquer satisfação sobre o mesmo saque, o dinheiro retornou sozinho para a conta do casino e eu solicitei o saque novamente. Indaguei um atendente no chat sobre quanto tempo levaria dessa vez e ele disse que levaria no máximo 2 dias pois minha conta é verificada. No momento se passaram cerca de 4 dias úteis, mas continuo esperando já que por aqui nessa conversa o Vulkan disse para eu esperar 5 a 7 dias ´úteis.

Hello everyone,

Thank you very much for your help Vulkan Vegas Casino.

Lena2301, it is okay, I just wanted to inform you about the reason I did not reply for a few days. It seems that the casino is working on your withdrawal, so let's give them the time they need. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Kristina got paid today. Thank you for your help.

Kristina recebi o pagamento hoje. Obrigada por sua ajuda.

Awesome news, Lena2301. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.