Wild Pharao Casino - As retiradas dos jogadores foram atrasadas.

Hi

I submitted the withdrawal on 7/2/22.

Played with bonus successfully implemented, then made payment.

On 7/4/22 the processing was set to Processed and no payment has come into my bank account yet.

Reported in live chat and quite rude and rude. Not at all available via email. I think it's pretty bad that it takes so long to transfer payments. I always played the same thing to convert the bonus money.

I don't have problems like this at any other casino. It's just a cheek of wildpharao to simply put the money on processing where nothing moves.

I have attached an attachment.

I'm hoping with your help to get this paid out as soon as possible this week.

LG nadine

Hallo

Ich habe die Auszahlung am 2.07.22 eingereicht.

Habe mit Bounus gespielt erfolgreich umgesetzt, dann Auszahlung getätigt.

Am 4.07.22 wurde die Bearbeitung auf Verarbeitet gesetzt und bis jetzt kam keine Zahlung auf mein Bankkonto.

Im live Chat gemeldet und ziemlich unfreundlich und frech. Per Email schon garnicht erreichbar. Ich finde es ziemlich schlimm das so lange gebraucht wird um Zahlungen zu überweisen. Habe immer das selbe gespielt um denn Umsatz des Bounus Geldes umzuwandeln.

Solche Probleme habe ich bei keinen anderen casinos. Es ist einfach nur eine Frechheit von wildpharao das Geld einfach auf Bearbeitung zu setzen wo sich nichts bewegt.

Anhang habe ich beigefügt.

Ich hoffe mit Ihrer Hilfe dies so schnell wie möglich zur Auszahlung zu bekommen diese Woche.

LG nadine

Dear 20rambo,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you have withdrawn any winnings from this casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Good day

Thanks for the feedback.

I've had something paid out before, but it's been a while. Was pretty quick too.

When it comes to live support, I'm only approached aggressively, which isn't the best way either.

I ask for quick completion.

In any case, I will not continue to play at this casino.

Especially since the money was supposedly paid out, I haven't received anything until today.

It is best to close the casino.

I don't know this, at other casinos I always had my money in my account two days later.

Kind regards

Nadine

Guten Tag

Danke für die Rückmeldung.

Ich habe schon mal was Auszahlen lassen, aber schon etwas her. Ging auch ziemlich schnell.

Beim live Support werde ich nur aggressiv angemacht was auch nicht die feine Art ist.

Ich bitte um schnelle Erledigung.

Auf jeden fall werde ich nicht weiterhin bei diesem Casino spielen.

Zumal das Geld angeblich ja ausbezahlt wäre ist bis heute bei mir nichts eingegangen.

Am besten ist es das Casino zu schließen.

Ich kenne dies nicht, ich hatte bei anderen casinos immer zwei tage später mein geld auf dem konto.

Mfg

Nadine

How are you doing now? Please contact this casino.

LG nadine

Wie gehts denn jetzt weiter ? Kontaktieren Sie bitte dieses casino.

LG nadine

Dear 20rambo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.