WinBet Casino BG - O bônus e as apostas do jogador foram cancelados.

Hello... Last night I received a bonus of 5,000 lv without a deposit from Winbet... Then, inexplicably this morning, they decided to take it back. The support team's only explanation was that there may have been an error in displaying the bonus... The money had been transferred to my account and I had even made a few bets, some winning, some losing, and some unsettled... Without any explanation, they took back the money and cancelled the unsettled bets... Please advise me on who I should turn to, as this also constitutes moral damage...

Здравейте... Вчера вечерта получих бонус 5 000 лв без депозит от winbet... Дбес незнайно защо сутринта са решили да си ги вземат като съпорта единственото което ми каза е че била възможнагрешка при визуализация на бонуса... Парите бяха преведени в сметката ми бях направил няколко залога дори имах печеливши губещи и неуредени... Без никакво обяснение си взеха парите и анулираха неуредените залозо... Моля ви посъветвайте ме към кой да се обърна защото това си е и морална щета...

Dear ivayloivanov1990,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with WinBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Did you activate the free bonus, or did it appear in your casino account without any notification or other information?

Could you please forward me the communication with customer support regarding the issue with the bonus? Has it been credited to you as a result of a technical error? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I activated it, I had an option to choose from 3 bonuses and I chose this one... Then I even had bets made that this morning were canceled

Активирах го имах опция да избера от 3 бонуса и аз избрах този... След това имах дори и направени залози които тая сутрин бяха анулирани

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika