The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
O jogador da Finlândia fez um pedido de retirada em 23/01/2024. Ele não recebeu os fundos e o cassino não comunicou com ele sobre isso. Depois que ele apresentou sua reclamação, solicitamos informações adicionais sobre suas transações anteriores, verificação KYC e os jogos que ele jogou. Ele confirmou que havia se retirado com sucesso no passado, passado na verificação KYC e jogado o jogo "Wild Chase". Convidamos então o cassino para compartilhar sua versão da história. No entanto, antes de o casino responder, o jogador informou-nos que tinha recebido os seus fundos. Confirmámos com o jogador que ele recebeu todos os seus saques e, com a sua confirmação, marcamos a reclamação como 'resolvida'.
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