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I can't withdraw money from my account. After each attempt to withdraw with attempts of different amounts, the transaction was denied and no reason was written. I contacted the support and they said that there are problems with the payment system and I have to try again until a successful withdrawal, but my attempts have been going on for 3 days without any effect and I already have over 50 withdrawals.

Не мога да изтегля парите от акаунта си. Прибвсеки един опит на теглене с опити на различни суми, транзакцията е отказана и не пише причина. Свързах се със съпорта и те казаха, че има проблеми с платежната система и трябва да правя повторни опити до успешно теглене, но моите опити вече профължават от 3 дни без никакъв ефект и вече имам над 50 отказа за теглене.

Dear ivaylastancheva7,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ivaylastancheva7,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.