777onfire Casino - O jogador está enfrentando problemas de comunicação com o cassino.

Hello, I've been with 777onfire for quite some time and have been very satisfied. Unfortunately, I'm encountering the following problem: Since last Thursday, I haven't received any response to my emails, and no agent is available in the chat. I understand that occasionally no one would be available, but this has been going on since Thursday with no response. Can anyone tell me what's going on?

Hallo ich bin schon länger bei 777onfire und bin sehr zufrieden. Nur leider habe ich gerade folgendes Problem seit letzter Woche Donnerstag bekomme ich weder eine Antwort auf meine emails noch ist ein Agent im Chat verfügbar. Das es ab und zu mal so war das nicht immer jemand erreichbar war, ist mir bekannt. Aber jetzt ist es schon seit Donnerstag und keine Antwort kommt. Kann mir jemand sagen was da los ist ?

Dear mariabottoni1993,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 777onfire Casino. 

When was the last time you successfully communicated with the casino?

Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I have communicated with support almost daily. I have checked everything, spam folder, everything. No response

Hallo, ich habe mit dem Support fast täglich kommuniziert. Ich hab alles kontrolliert Spam Ordner alles. Keine Reaktion

Hello, the status is still the same. I even tested whether I can access the live chat without being logged in, it always just says leave a message. No response, neither email nor message.

hallo, der Stand ist immernoch der selbe ich habe sogar getestet ob ich den Livechat erreiche ohne angemeldet zu sein, da steht immer nur Nachricht hinterlassen. Keine Reaktion weder Email noch Nachricht.

Hello, no one has responded yet and there is still no one in the live chat. I don't think anything will happen.

Hallo, also es meldet sich immernoch keiner zurück und im Livechat weiterhin keiner zu sehen. Ich denke da wird sich auch weiter nichts tun.

Thank you for letting me know. Could you please specify what problem you need to solve with the casino customer support?

Not really a problem. However, I don't even know if this casino still exists and if it's worth continuing to play there. And because I deposited a large sum, a bonus would be appropriate, which I always received through the live chat.

nicht wirklich ein Problem . Jedoch weis ich ja nicht einmal ob dieses Casino noch besteht und ob es sich lohnt weiterhin dort tätig zu sein. Und dadurch das ich eine große Summe eingezahlt habe. Wäre ein Bonus angebracht was ich durch den Live Chat auch immer erhalten habe.

If I haven't received a response to email or chat for over a week, or no one is available in the chat, then something must definitely be wrong.

Wenn ich seit über eine Woche weder eine Antwort auf Email oder Chat bekomme, bzw. keiner im Chat verfügbar ist, muss ja definitiv was nicht stimmen.

Dear mariabottoni1993,

Unfortunately, our Data Team has been unable to receive a response from the casino customer support after trying since last week. If your only issue is with the bonus you expected to receive for your deposit, we regret to inform you that we cannot offer further assistance. We do not investigate complaints concerning unresponsive support and special bonuses. If you are unsatisfied with the casino's services, we recommend considering a different platform for your gaming needs. You can find a list of recommended casinos here: https://casinoguru-de.com/top-online-casinos

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.