SCAM ALERT: Coins.game stole $222,000 CAD from me after "Clean Play" confirmation!
Content: STAY AWAY FROM COINS.GAME! This is a robbery, not a casino.
I am a legitimate player who deposited $4,800 USD and legally won my balance up to $222,000 CAD. Now, they have confiscated ALL my funds and banned my account without explanation.
Here are the undeniable facts backed by evidence:
NO BONUS ABUSE: I played with a raw deposit. I never used any deposit bonuses. The ONLY bonus I ever touched was the 150 free spins from the monthly leaderboard reward. I am not bound by any wager requirements.
LEGITIMATE GAMEPLAY: My winnings came 100% from Slots and Live Casino games. I never made a single sports bet. There is no "arbitrage" or "cheating" possible.
SINGLE ACCOUNT: I have one and only one account. I have never violated their multi-account policy.
FULLY VERIFIED: I successfully completed the full KYC verification process via their third-party provider, Sumsub. My identity is real and verified.
SUPPORT CONFIRMED I WAS SAFE: Before the ban, I asked their live support about my withdrawal. Their own operator checked my logs and stated: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached).
THE SCAM: Despite this confirmation, they suddenly banned my account and confiscated $222,000 CAD. No email, no explanation, just a generic "Decision is final" message on Telegram.
They are happy to take your money when you lose, but if you win big, they will steal it. I have saved FULL records of my betting history and chat logs.
Update：SCAM EXPOSED: Coins.game Confiscates $222k Citing "Verification Failure" Despite CLEAR Sumsub Approval (Proof Attached)
Content:
To the Dispute Resolution Team,
I am providing irrefutable evidence that Coins.game is acting in bad faith to confiscate my legitimate winnings of $222,000 CAD.
The Casino's Claim: The casino blocked my account and voided my winnings, citing Clause 6.1.1, claiming that "verification was unsuccessful" and that there were "discrepancies" in my data.
The Truth (See Attached Evidence): This claim is a lie. I have attached the official verification log from Sumsub, the third-party KYC provider used by Coins.game itself.
Sumsub Status: "COMPLETED / APPROVED" The attached screenshot clearly shows that my identity verification was fully processed and APPROVED by Sumsub. My ID, facial biometrics, and documents were all verified as authentic.
The Contradiction: How can the casino claim "verification unsuccessful" when their own trusted technology partner (Sumsub) marked me as Verified?
If Sumsub says I am who I say I am, there is no "discrepancy."
The casino is overriding the third-party result solely because I won a large amount ($222k).
Malicious Intent: Prior to this ban, the casino's own support agent checked my account and stated: "Given your approach to the game... you have nothing to worry about." (Screenshot attached).
Conclusion: Coins.game is using Clause 6.1.1 as a pretext for theft. There is no verification failure. There is only a refusal to pay a winning player.
My Demand: Since I have proven that my verification was successful (per Sumsub records), the justification for the ban is void. I demand the immediate reopening of my account (ID: 2455092) and the full payment of my balance.
Content: STAY AWAY FROM COINS.GAME! This is a robbery, not a casino.
I am a legitimate player who deposited $4,800 USD and legally won my balance up to $222,000 CAD. Now, they have confiscated ALL my funds and banned my account without explanation.
Here are the undeniable facts backed by evidence:
NO BONUS ABUSE: I played with a raw deposit. I never used any deposit bonuses. The ONLY bonus I ever touched was the 150 free spins from the monthly leaderboard reward. I am not bound by any wager requirements.
LEGITIMATE GAMEPLAY: My winnings came 100% from Slots and Live Casino games. I never made a single sports bet. There is no "arbitrage" or "cheating" possible.
SINGLE ACCOUNT: I have one and only one account. I have never violated their multi-account policy.
FULLY VERIFIED: I successfully completed the full KYC verification process via their third-party provider, Sumsub. My identity is real and verified.
SUPPORT CONFIRMED I WAS SAFE: Before the ban, I asked their live support about my withdrawal. Their own operator checked my logs and stated: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached).
THE SCAM: Despite this confirmation, they suddenly banned my account and confiscated $222,000 CAD. No email, no explanation, just a generic "Decision is final" message on Telegram.
They are happy to take your money when you lose, but if you win big, they will steal it. I have saved FULL records of my betting history and chat logs.
Update：SCAM EXPOSED: Coins.game Confiscates $222k Citing "Verification Failure" Despite CLEAR Sumsub Approval (Proof Attached)
Content:
To the Dispute Resolution Team,
I am providing irrefutable evidence that Coins.game is acting in bad faith to confiscate my legitimate winnings of $222,000 CAD.
The Casino's Claim: The casino blocked my account and voided my winnings, citing Clause 6.1.1, claiming that "verification was unsuccessful" and that there were "discrepancies" in my data.
The Truth (See Attached Evidence): This claim is a lie. I have attached the official verification log from Sumsub, the third-party KYC provider used by Coins.game itself.
Sumsub Status: "COMPLETED / APPROVED" The attached screenshot clearly shows that my identity verification was fully processed and APPROVED by Sumsub. My ID, facial biometrics, and documents were all verified as authentic.
The Contradiction: How can the casino claim "verification unsuccessful" when their own trusted technology partner (Sumsub) marked me as Verified?
If Sumsub says I am who I say I am, there is no "discrepancy."
The casino is overriding the third-party result solely because I won a large amount ($222k).
Malicious Intent: Prior to this ban, the casino's own support agent checked my account and stated: "Given your approach to the game... you have nothing to worry about." (Screenshot attached).
Conclusion: Coins.game is using Clause 6.1.1 as a pretext for theft. There is no verification failure. There is only a refusal to pay a winning player.
My Demand: Since I have proven that my verification was successful (per Sumsub records), the justification for the ban is void. I demand the immediate reopening of my account (ID: 2455092) and the full payment of my balance.
