I used my tournament-won balance to play the slot Mega Crush and ran into a serious transparency and fairness issue...
I repeatedly landed valid symbol clusters on screen (2× , x6 , x9 multipliers, even nine 2× symbols in a row), but my balance only ever decreased by the bet amount—no extra credits were added.
Every time that cluster appeared, the interface flashed a banner saying "KEEP SPINING", encouraging me to believe the RTP would automatically correct any glitch on the next spin. It never did.
Lack of In-Game Proof
There’s no visible spin history, round ID or timestamps in the game client to prove what happened.
When I contacted support, they asked me to "describe exactly what happened," send screenshots and give precise timestamps—despite the fact that none of that information is recorded or accessible in the UI.
Support Response
They flatly denied any issue and refused to escalate my case to an audit or compliance team.
When I pointed out the missing payouts, they asked, "Why didn’t you report this earlier?" I didn’t report it immediately because I assumed, like with any slot, the RTP would correct itself in subsequent spins.
Bottom Line Red Stag Casino’s tournament and bonus rounds lack basic transparency. Without on-screen spin logs or a willingness to investigate legitimate cluster wins, you have no way to prove or reclaim missing payouts. Until they implement public spin histories, audit processes and honor valid wins,
I repeatedly landed valid symbol clusters on screen (2× , x6 , x9 multipliers, even nine 2× symbols in a row), but my balance only ever decreased by the bet amount—no extra credits were added.
Every time that cluster appeared, the interface flashed a banner saying "KEEP SPINING", encouraging me to believe the RTP would automatically correct any glitch on the next spin. It never did.
Lack of In-Game Proof
There’s no visible spin history, round ID or timestamps in the game client to prove what happened.
When I contacted support, they asked me to "describe exactly what happened," send screenshots and give precise timestamps—despite the fact that none of that information is recorded or accessible in the UI.
Support Response
They flatly denied any issue and refused to escalate my case to an audit or compliance team.
When I pointed out the missing payouts, they asked, "Why didn’t you report this earlier?" I didn’t report it immediately because I assumed, like with any slot, the RTP would correct itself in subsequent spins.
Bottom Line Red Stag Casino’s tournament and bonus rounds lack basic transparency. Without on-screen spin logs or a willingness to investigate legitimate cluster wins, you have no way to prove or reclaim missing payouts. Until they implement public spin histories, audit processes and honor valid wins,
- No bet registry visible in-game
- Customer support unhelpful and evasive
