I went for the VIP welcome package to get more bang for my buck and was introduced immediately to my VIP Manager Sam. I have his personal details now so I don't need to use the Livechat service which was a bit slow to respond when I tried to ask questions before I signed up.
I wasn't able to get into the bonus rounds on my first deposit but then managed on the free spins you get with the enhanced welcome offer. I was quite surprised that I was able to withdraw the winnings and they processed my withdrawal on the same day. I've had some pretty bad experiences with other sites in the past delaying the rare occasion when I win so I thought I'd write a review for a rare positive experience.
I'm not sure what the KYC policy is yet but I sent my documents already (I do this on all sites I sign up to speed up the process incase I do want to withdraw) and Sam verified them within an hour! I dont know if this is because im a VIP now on Rocket because I took the VIP welcome offer so maybe the process is different if you just use the normal document upload facility?
The site looks amazing imo with the space theme and animated designs not like every other casino out there and Sam says he will continue to reward me for my loyalty so i'm going to deposit a bit more and see how I get on. so far so good!
- Amazing design, great welcome package, generous Account Manager
- very fast payouts without delay, All new games available
- Live Chat can sometimes be slow