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Played intensively on Bruno Casino for a few months, so I decided to share my experiences for anyone who considers giving them action. What I did love about the Casino was the structure and the layout. Games were easy to find, and overall the gameplay was nice on both desktop and mobile.
When I started playing at Bruno Casino, they had a bonus wheel which you could spin on a daily basis, and which actually had some nice rewards. Later, this got replaced by a wheel which would only be granted if you deposited the minimum amount; too bad!
The thing which frustrated me most about this casino was the cashing out process. At one point, I was completely verified, yet they kept on finding excuses to slow down my withdrawal, which often resulted in me blowing my winnings away :). .
They also granted me a VIP manager when I reached a higher tier on the site. After not playing for a few months, I did notice they decreased my tier, which was disappointing, and it seems that my account is no longer verified. Another disappointing thing is their "invitational only" promotions. For example, the last promo they sent me was 100 free spins on Gates of Olympus for a minimum deposit. I decided to check with Customer Support if this offer was valid and after sending them a screenshot of the email I got, they claimed to have never seen a promo like this, so they offered me no assistance and I was left empty-handed.
You might ask yourself why I didn't go to my VIP manager? Well, actually I did go to my VIP manager; unfortunately, he told me I was no longer considered to be a VIP-customer and once again made me contact support again.
My conclusion: stay away; there are better Casinos available.
When I started playing at Bruno Casino, they had a bonus wheel which you could spin on a daily basis, and which actually had some nice rewards. Later, this got replaced by a wheel which would only be granted if you deposited the minimum amount; too bad!
The thing which frustrated me most about this casino was the cashing out process. At one point, I was completely verified, yet they kept on finding excuses to slow down my withdrawal, which often resulted in me blowing my winnings away :). .
They also granted me a VIP manager when I reached a higher tier on the site. After not playing for a few months, I did notice they decreased my tier, which was disappointing, and it seems that my account is no longer verified. Another disappointing thing is their "invitational only" promotions. For example, the last promo they sent me was 100 free spins on Gates of Olympus for a minimum deposit. I decided to check with Customer Support if this offer was valid and after sending them a screenshot of the email I got, they claimed to have never seen a promo like this, so they offered me no assistance and I was left empty-handed.
You might ask yourself why I didn't go to my VIP manager? Well, actually I did go to my VIP manager; unfortunately, he told me I was no longer considered to be a VIP-customer and once again made me contact support again.
My conclusion: stay away; there are better Casinos available.
- Layout
- Customer Support is always available
- Lots of games
- Cashing out takes forever
- Fake promos through mailings
- They removed the free bonus-wheel
- They decrease rank if you don't play
- Verification after verification while being verified, lol
Bruno Casino
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Hello!
We are sorry that your experience at BrunoCasino didn’t quite match your expectations.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@brunocasino.com.We would like to resolve your issue and hopefully we will try to find where the problem was.
Best regards,
BrunoCasino Team
We are sorry that your experience at BrunoCasino didn’t quite match your expectations.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@brunocasino.com.We would like to resolve your issue and hopefully we will try to find where the problem was.
Best regards,
BrunoCasino Team
