há 8 mesesOriginalTradução
Registrei-me e reivindiquei o bônus de 100FS WRx5 do cadastro. Antes de depositar para apostar os ganhos, enviei meus documentos (selfie, documento de identidade).
A revisão levou cerca de 12 horas e eles a rejeitaram.
Há 2 dias tentei entrar em contato com o suporte no chat e eles não responderam.
Escrevi para o e-mail de suporte e, depois de 2 dias, não obtive resposta.
Não sei o motivo da rejeição dos meus documentos. Não me explicam nada, não enviam mensagens ou e-mails e não há um e-mail direto de KYC.
Eu uso os mesmos documentos em milhares de cassinos, e eles são legíveis, atuais e nunca tive problemas com a verificação KYC.
Pelo menos estou aliviado por não ter depositado nada! Porque não há como me comunicar com o cassino!
Eles transmitem confiança zero!
A revisão levou cerca de 12 horas e eles a rejeitaram.
Há 2 dias tentei entrar em contato com o suporte no chat e eles não responderam.
Escrevi para o e-mail de suporte e, depois de 2 dias, não obtive resposta.
Não sei o motivo da rejeição dos meus documentos. Não me explicam nada, não enviam mensagens ou e-mails e não há um e-mail direto de KYC.
Eu uso os mesmos documentos em milhares de cassinos, e eles são legíveis, atuais e nunca tive problemas com a verificação KYC.
Pelo menos estou aliviado por não ter depositado nada! Porque não há como me comunicar com o cassino!
Eles transmitem confiança zero!
- Promoção atrativa de inscrição.
- Atendimento ao cliente zero.
- Kyc rejeitou sem razão.
Traduzido automaticamente:
6
Roostake Casino
há 8 meses
Hi,
Thank you for your review and for sharing your experience.
1. Regarding the KYC verification — your documents were initially rejected because only the front side of your ID was submitted. Our system is configured to automatically decline incomplete submissions, such as when the back side of the ID is missing. This is clearly outlined in our KYC requirements.
2. We also checked and can confirm that you did contact our support team via live chat. According to our logs, assistance was provided, and your account was successfully verified within 5 minutes after you reached out.
Additionally, the selfie you submitted with your ID was not clear enough. The document was slightly out of focus and not fully legible, which is essential for verification purposes. By law and internal policy, we are required to clearly see all document details and verify facial similarity without ambiguity. Any blurriness or unclear areas can result in an automatic rejection.
There was also some glare and reflection on the ID card due to its security holograms, which may interfere with automated verification systems. These systems can sometimes misread or fail to recognize the document as authentic if the security features obstruct critical information.
We fully understand how this can be frustrating, but our verification process is designed to ensure maximum security and compliance with international regulations. We appreciate your understanding and cooperation.
Best regards,
Thank you for your review and for sharing your experience.
1. Regarding the KYC verification — your documents were initially rejected because only the front side of your ID was submitted. Our system is configured to automatically decline incomplete submissions, such as when the back side of the ID is missing. This is clearly outlined in our KYC requirements.
2. We also checked and can confirm that you did contact our support team via live chat. According to our logs, assistance was provided, and your account was successfully verified within 5 minutes after you reached out.
Additionally, the selfie you submitted with your ID was not clear enough. The document was slightly out of focus and not fully legible, which is essential for verification purposes. By law and internal policy, we are required to clearly see all document details and verify facial similarity without ambiguity. Any blurriness or unclear areas can result in an automatic rejection.
There was also some glare and reflection on the ID card due to its security holograms, which may interfere with automated verification systems. These systems can sometimes misread or fail to recognize the document as authentic if the security features obstruct critical information.
We fully understand how this can be frustrating, but our verification process is designed to ensure maximum security and compliance with international regulations. We appreciate your understanding and cooperation.
Best regards,
