há 11 mesesOriginalTradução
Horrível experiência, ganhei varias vezes, mas os sucessivos pedidos para confirmar os mesmos documentos a todo o segundo vão te deixar frustrado e vais acabar por cancelar o levantamento e perder tudo, fiquem longe deste casino, e acreditem enviem mais de 20 vezes o documento que eles pediam e eles sempre pediam para enviar o mesmos documento, vocês não vão conseguir confirmar os documentos, agora que cancelei o levantamento e perdi tudo provavelmente eles vão aceitar os meus documentos, não sei de onde vem esta pontuação de 9.3. os comentários positivos referentes a este casino só podem ser de pessoas relacionadas com o casino. ELES NUNCA VAO VALIDADAR OS TEUS DOCUMENTOS.
- Não tem pontos positivos.
- Demoram anos para levantar o dinheiro
- Não te ajudam em nada
- Pedem os mesmo documentos a todo o segundo e quando envias pedem de novo mesma
- Não joguem aqui
Smokace Casino
há 7 meses
Dear Nuracz,
We’re sorry to hear about your recent experience and understand how frustrating repeated verification requests can be. Please believe us — our intention is never to delay or discourage players. The document validation process is a regulatory requirement that helps us ensure account security and prevent fraud.
We know it can be disheartening, especially when things don’t go as expected. However, every document submission is reviewed carefully, and we always aim to provide clear feedback if a document doesn’t meet the necessary criteria. If your case is still unresolved, we strongly encourage you to contact our support team via Live Chat 24/7 or at [email protected] so we can assist you directly and do our best to help.
We appreciate your feedback and hope for the opportunity to improve your impression in the future.
We’re sorry to hear about your recent experience and understand how frustrating repeated verification requests can be. Please believe us — our intention is never to delay or discourage players. The document validation process is a regulatory requirement that helps us ensure account security and prevent fraud.
We know it can be disheartening, especially when things don’t go as expected. However, every document submission is reviewed carefully, and we always aim to provide clear feedback if a document doesn’t meet the necessary criteria. If your case is still unresolved, we strongly encourage you to contact our support team via Live Chat 24/7 or at [email protected] so we can assist you directly and do our best to help.
We appreciate your feedback and hope for the opportunity to improve your impression in the future.
