há 3 semanas
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21k Casino - discussão geral
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há 3 semanas
Hi Daniel, could you help me, I made a withdrawal request more than 48 hours ago, I contacted the chat, they wrote to me that requests are usually processed within 24 hours. I asked several times within what period I should expect the request to be processed, I do not receive any specific answer, besides, I have been waiting for the request to be processed for more than 12 hours, since according to them it was marked with high priority.
há 3 semanas
Hi there, I imagine this will not be very convenient, but the way you presented it has been a few days' delay. which indeed needs a casino to resolve that in the first place. May I know whether your account has been fully verified earlier or whether the KYC is not yet necessary?
I empathize with you and agree the casino should provide concrete information, yet the truth is that delay also means more time for providing those concrete updates.
há 3 semanas
Hello, according to them, the verification was completed within an hour of submitting the withdrawal request. Today, 72 hours later, I have not received any substantiated response from them. I have nly this unserious answer by them: "I completely understand, but unfortunately, we cannot speed up the withdrawal process. We just need to wait until it is fully completed"
há 3 semanas
Then all you have to do is wait. Unfortunately, delays at casinos are common; sometimes the payment method is to blame. So can you tell me which one you used? 🙂
há 3 semanas
i have deposited with Apple pay, but this method wasn't available for withdraw, i choosed bank transfer SEPA.
há 3 semanas
So, if I see it right, bank transfers can take up to 5 days. 🙂
But even if it will be longer, just hang in there. We give casinos 14 days to resolve situations like this one.
If they fail, we will try to help you.
há 3 semanas
Ok, thank you, i am waiting 5 days for now.
ResponderCitar2
há 3 semanas
Thank you for sharing your feedback.
We understand that waiting for a withdrawal can be frustrating, and we would like to address your concerns.
Although our standard processing time is generally within 1–2 business days, please be aware that in some cases additional time may be required. This can occur when withdrawals undergo routine internal checks, such as compliance reviews, security verification, and confirmation with our payment providers. These procedures are a normal part of ensuring that all transactions are completed safely and correctly.
We also regret that your interaction with our support team did not meet your expectations. During the processing stage, the information available to agents may be limited, and they may not always be able to provide an exact timeframe until the review is completed. We understand that this can feel repetitive and appreciate your patience in such situations.
Please rest assured that we follow a strict 100% payout policy, and all valid withdrawal requests are processed in line with our Terms and Conditions. There is no intention to delay payments, and your request is being handled accordingly.
Once the necessary checks are finalized, your withdrawal will be completed as soon as possible.
Thank you for your understanding.
-The 21K Casino Team
há 2 semanas
And you think it is normal to wait more than 9 days, and your support team write me that my request will be reviewed with "priority". You dont respect your players, your support chat every time write "we do our best", like they are robots.
há 2 semanas
We understand your frustration regarding the delay. We would like to confirm that your withdrawal request has now been fully processed. The funds should soon be reflected in your selected payment method.
Please be assured that we operate under a strict 100% payout policy, and all legitimate withdrawals are handled in full accordance with our Terms and Conditions. Any delays that may occur are due to routine internal checks, including compliance verification, security assessments, and coordination with our payment providers. These measures are in place to ensure the safety and accuracy of every transaction.
We regret if previous communications from our support team felt repetitive or impersonal. While agents may provide standard updates during review stages, our priority is always to ensure funds are delivered securely and correctly.
We appreciate your patience throughout this process and thank you for your understanding.
-The 21K Casino Team
há 2 semanas
Hi, i received my money after nine days so many chats and so many nerves. The case can be closeed.
ResponderCitar2
há uma semana
Oh, seriously some people just complain for the sake of it... I cash out almost daily, no issues :) maybe check your own bets before blaming the casino lmao.
há 3 dias
withdrawal wasn’t instant, took around 36h. annoying yeah, but they paid in full and kept replying in chat. that’s not a scam.
ResponderCitar1
há 3 dias
Well, I think 36 hours isn't that bad at all. What payment method did you use? 🙂
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