há um ano
Se desejar discutir algo relacionado com AllSpins Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
AllSpins Casino - discussão geral
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há um ano
Só queria que você soubesse que o cassino aceita jogadores da Áustria
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ResponderCitar1
há um ano
Hello!
Thank you very much for this information. I'll forward that on check immediately. Just to be precise, does it mean you were able to register from Austria? In any case, any additional updates are more than welcome. 😉
há um ano
I want to warn players about Allspins Casino (Fortuna Games N.V).
They falsely closed my account on the below term. When I pointed out they were wrong and sent them my proof of address they were rude on chat and just kept forwarding the same copy and paste email.
"2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Aruba, Australia, Austria, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo, the Democratic Republic of the, Cote d'Ivoire, Crimea, Cuba, Curacao, Donetsk National republic (DNR), Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Korea, Democratic People's Republic of, Kuwait, Lebanon, Liberia, Libya, Luhansk National Republic (LNR), Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Togo, U.S.A. or the U.S.A. dependencies, Uganda, United Kingdom., Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion."
They will no doubt try this to a player in future if and when a player hits huge money.
Stay AWAY!
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ResponderCitar1
há um ano
So, do I understand correctly that they closed your account because you were playing from Luxembourg?
According to our information, players from your country are allowed.🤔
Did they give you any other explanation for that?
I would like to suggest you file a complaint here so our team can have a deeper look into all this and hopefully find a solution. What do you say? Here's the link where you can submit the complaint.
há um ano
Dear Chazzagould,
Thank you for your feedback regarding your experience with Allspins Casino. We sincerely regret any frustration or inconvenience this situation may have caused.
We want to clarify the circumstances surrounding the closure of your account. According to our Terms and Conditions, specifically clause 2.7 residents or citizens of certain countries, including the United Kingdom, are not permitted to register on our website or use our services. This measure is in place to comply with various international regulations and ensure responsible gaming practices.
Upon review, it was determined that your account was in violation of this policy. Consequently, we initiated the process to close your account. We want to assure you that all your withdrawal requests were processed and paid out in full before your account was closed. Confirmation emails regarding these transactions were sent to the email address associated with your account.
We apologize if our communication during this process came across as impersonal or rude. Our intention is always to provide clear and consistent information to all our customers. We will address this internally to improve our customer service experience.
We understand how important it is to maintain trust and transparency. If you require any further clarification or assistance, please do not hesitate to reach out to our customer support team. We are here to help.
Thank you for your understanding and cooperation.
Best regards,
Allspins Team!
há um ano
As explained to you in detail.
I am a resident of Ireland. As per my proof of address.
My ID was an Irish and UK passport. Being born in a country does not mean you are a resident of that country.
This response is amateurish.
há um ano
Also,
To point out. Evidenced in my email above. Your terms stated ‘residents’. You have added the word ‘citizen’.
Citizen is also different to citizenship.
Again, you have no idea what you are doing.
há um ano
I apologize for interrupting, but I would like to let you know that the casino representative can be reached by using the reply button. Just thought it might be useful.
Sincerely, I am curious to see the response to your viewpoint.
há 10 meses
Em hipótese alguma você deve jogar no allspins. Eu estava bem feliz até ontem, mas desde hoje fui banido por motivos não especificados. Eu era cliente VIP e estou chocado com a forma como eles tratam clientes prolixos.
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há 10 meses
Eu era cliente VIP do allspin e pude jogar até ontem, mas hoje fui banido sem justificativa. Não jogue neste cassino em hipótese alguma.
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há 10 meses
Did they explain the situation to you, though?
What is the reason for doing so?
há 10 meses
Não, o cassino faz referência aos seus termos e condições de que você não precisa dar um motivo para encerrar sua conta
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há 10 meses
Dear CasinoGuru and Michi10,
Thank you very much for your message and for bringing this matter to our attention.
We would like to take this opportunity to kindly clarify that if an account has been closed, it is because the decision was made in line with our Terms of Use and internal procedures. As stated in Section 14.5 of our Terms, AllSpins reserves the right to close any account at any time. When such a decision is made, a written notice is sent using the contact details provided in the player's account.
Additionally, we would like to respectfully highlight that if the closure was related to responsible gaming concerns - such as a reported issue with gambling, loss of self-control, or a self-exclusion request - then, in accordance with Section 7.5 of our policy, the player is not permitted to access or create accounts on any of our partner sites listed under our licensing agreement. This policy is in place as a protective measure, prioritizing the health and well-being of the player.
If further clarification is needed, please do not hesitate to reach out to us.
With kind regards and best wishes,
AllSpins Casino
há 10 meses
Que motivo idiota, não tenho problemas com jogos de azar, não jogo todo dia, dê uma olhada no seu sistema.
O vício em jogos de azar ocorre quando o jogo domina a vida de uma pessoa e ela não consegue parar. O comportamento de jogo é persistente e persiste apesar das consequências negativas.
Critérios para vício em jogos de azar
Perda de controle sobre o tempo de jogo, frequência e nível de aposta
Priorizar o jogo em detrimento de outras atividades
Continue apesar das consequências negativas
Repressão de problemas por meio de jogos
Ilusão de poder controlar o jogo
O jogo como um conforto para problemas de ansiedade, depressão e autoestima
Sintomas de abstinência, como inquietação, nervosismo ou distúrbios do sono quando não é possível jogar
Consequências do vício do jogo
Empobrecimento, relacionamentos sociais perturbados, isolamento social, desempenho acadêmico reduzido, depressão, comportamento agressivo, pensamentos suicidas.
Tenho uma empresa, cuido do meu marido e trabalho 18 horas por dia para cumprir todas as minhas obrigações. Portanto, o motivo do seu banimento é completamente irrelevante, mas enfim. De qualquer forma, eu não gostaria de jogar com vocês novamente e também desaconselho o uso do cassino de vocês.
Sinceramente seu
M.
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há 10 meses
Ah, quais são os nomes dos seus sites parceiros?
Então posso ter certeza de que nunca mais terei que lidar com eles. 🤭
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templiers
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templiers
há 9 meses
It sounds like you had a bad experience at this casino, but unfortunately I couldn't understand what exactly happened there, to tell you the truth.
Could you please try to describe the whole situation?
Do you experience some issues with your withdrawal, perhaps?
When you requested to close the account, was it due to the gambling issues, please?
We will try to help out with the situation if possible, for sure.
Apagado
templiers
apagou a publicação
há um mês
I dont know what to do.
Now it seems like my withdraw amount is $750 a week.
Nobody answers my questions. Can you ask them whats going on? How can a casino bring in players and only allow $750 cashout a week?
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