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CasaFórumCasinosAstrozino Casino - discussão geral

Astrozino Casino - discussão geral

1.619 visualizações 15 respostas |
há 5 meses
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há 5 meses
Se desejar discutir algo relacionado com Astrozino Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há 5 meses
septus

Ainda estou aguardando meu caso e espero que resolvam isso. Tão injusto. Só joguei apostas esportivas sem bônus, fiz mais de 20 depósitos, mas assim que ganhei, meu saldo desapareceu completamente. Só joguei apostas ao vivo.


Fique atento e avise a todos!

Traduzido automaticamente:
SilverB01
há 5 meses
uspt

Hey, I'm sorry to hear that. Did the casino say anything about the situation? I checked the safety index, and even if they didn't say anything, I wouldn't be surprised. The casino is probably one of the worst we have here, with lots of warnings in the reviews. Did you look up any information before you came here to play? 

When you say that you have an open case with us and that it concerns sports betting, I'm afraid I have to disappoint you. We don't deal with these cases because we don't have experts and we can't evaluate such situations fairly, as we don't deal with this area. 

However, these links might help you a little: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please take a look, even though I don't know if you'll get your money back from the casino, but it's worth a try. 

há 5 meses
uspt

I had the exact same experience with Astrozino.

My account was fully KYC verified.

I never accepted any bonuses.

I made several deposits and only played live sports betting.

As soon as I won (over €3,200) and requested a withdrawal, they cancelled it and confiscated my entire balance.

Their only response was "decision is final" without providing any proof of T&C violation.

This casino seems to follow a pattern where they take players’ money once they win. Everyone should avoid Astrozino!!

SilverB01
há 5 meses
uspt

I already saw that from what you wrote and from the complaint. I described our process and that you probably won't get any help from us.

So try to focus on the links I provided and see if it's possible to file a complaint there.

It's a shame that the casino didn't explain anything. That's quite necessary in any case. But I know that they usually only tell players something general because they can't reveal what they violated so that they don't pay attention to it later. 

I'm sorry. 🙁

há 4 meses
uspt

I’ve been scammed by astrozino online casino. I won 11400$ fair and square. In order not to pay out they told me that I contravened their t and c’s by providing fake documentation for verification, that I manipulated games and bonuses and disguised my identity. All of these things are False. I never did that nor do I know how. So they immediately removed all my winnings. They basically stole what was won fairly but they won’t reply when I asked them a thousand times to prove what they were claiming.

Lulu4321
há 4 meses
uspt

Hello, Lulu4321

I checked the casino's review, and to be honest, casinos with such low reputation scores can come up with anything. I know it's hard, but avoid such sites; if a problem arises, no one may be able to help.

https://casino.guru/astrozino-casino-review#tab=js-tab-reputation 👈

"Very high value of withheld winnings in player complaints in relation to the casino's size"

Such casinos usually do not care much about their reputation and are often completely unlicensed, which greatly limits the options available.

I hope they will, however, respond to your complaint at least.

há 4 meses
uspt

How do I file a complaint against astrozino

Lulu4321
há 4 meses
uspt

Hey... I'm glad you managed to file that complaint. I just moved this post of yours here so it doesn't get lost.

We will keep an eye on the complaint as well.

SilverB01
há 3 meses
uspt

Happened to me as well. I got 11100 confiscated and I did nothing wrong. My account was fully verified. They have done this to so many as I’ve read in many reviews in a variety of places. I can’t believe they are not being shut down. Clearly they are crooks.

há 3 meses
uspt

Why is no one shitting Astrozino down?

há 3 meses
septus

Para ser completamente honesto e abrir uma grande exceção, minha vida não estará mais relacionada a apostas.

Eu desisti completamente das apostas há alguns meses e nunca mais apostarei. Tenho essa sensação, mas, honestamente, apostar geralmente termina em perda; ninguém no mundo ganha com isso.

Eu sei que eles parecem difíceis! Eu estive na sua situação há alguns meses e posso dizer que você literalmente não tem chance nenhuma contra eles. Eu lutei, mas não recebi ajuda de ninguém!

@Casinoguru perdeu um ponto importante em todo o meu caso: eles poderiam ter evitado isso de alguma forma para que mais jogadores não acabassem na mesma situação que eu. Mas veja bem, você está na mesma situação que eu, perdeu todo o seu dinheiro. Isso aconteceu com vários jogadores e vai acontecer com mais novos também. A Astrozino é a maior empresa de golpes que existe. Minha conta foi verificada e tinha saldo há alguns dias, mas finalmente meu saldo aumentou e achei que era hora de solicitar meus saques. 24 horas depois, recebi um longo e-mail informando que meu dinheiro estava zerado e que restavam apenas 105 euros na minha conta, e então eles desapareceram.

Reclamaram da VPN, reclamaram da falsificação da minha documentação.

Sinceramente, se você quer brigar, vá em frente, mas não vai ganhar. Recorri a vários sites de apostas como o CasinoGuru, alguns tentaram me ajudar, mas nenhum conseguiu.

Meu melhor conselho é desistir, parar de apostar e, em vez disso, perseguir seus objetivos na vida.

É inacreditável que eles ainda consigam fazer isso impunemente!!!

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há 3 meses
uspt

I did try every avenue I could. They didnt reply and so casinoguru closed the case and all they get is a negative review. This is much more than that. They are stealing. I got the same excuses for taking my winnings as you did. I also got that their decision is final. My question is, how is it possible with so many complaints, they are still operating and no one shuts them down? I even filed a complaint with the entity that give the licence but got no reply. In the meantime they keep stealing and getting away with it. Thanks for your advice.

há 3 meses
septus

Não quero me lembrar de muita coisa, simplesmente parei de apostar. Mas não me lembro do nome da licença deles, tem muitas brechas, o que significa que eles podem fazer o que bem entenderem com os jogadores e sair impunes. A licença de jogos deles é uma das piores. Grandes empresas têm licenças de jogos sérias e é mais difícil enganar os jogadores e roubar seu dinheiro. O melhor a fazer é aceitar a perda e seguir em frente. Infelizmente, eles me prejudicaram também!

Infelizmente, eles continuam impunes e ninguém vai fechar o Astrozino. Mais jogadores vão se juntar a eles e, literalmente, acabar com todos os novos jogadores.

Eu deixei essas de lado, mas acredite, a câmera existe e elas estarão lá um dia.


Boa sorte com tudo

Traduzido automaticamente:
Lulu4321
há 3 meses
uspt

Hello there, the current license is:

This is to certify that astrozino14.com is operated by Famagousta B.V, a company incorporated under the laws of Curaçao with Company Number 152449 and licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2023/155/0098 in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157).

The license was granted on 04/06/2025 and its current status is Active

The casino is, however, so bad that I would guess they do not care much about reviews or licenses, as your case sadly demonstrates. 🙁

SilverB01
há 3 meses
uspt

Hello,

if you want to file a complaint against a sportsbook, I recommend looking for websites that focus on reviewing sportsbooks. To be fair and square, I believe the only one worth trying is Ask Gamblers.

I'll share a few links with you, but players have reported that none of them have helped:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.askgamblers.com/betting-complaints

I only aim to help; the call is yours, of course. 🙏

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