há 2 dias
Yeah, they won't answer to me either. I have sent multiple emails and all I've received is one message last friday that said "Biometric and Source of Wealth is missing and failed". Nothing else. Terrible customer service...
Awbit Casino - discussão geral (página 3)
há 2 dias
Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message
ontem
You have done the right thing to submit your complaint here.
Unfortunately, our team is not able to intervene before the 14-day time period passes from the day you have requested your withdrawal, so for now we just need to wait.
In the meantime, of course, if you have any updates from the casino, surely let us know.
Try also to check your email, even the spam folder, if there is any message from the casino regarding your verification. It actually happens many times that an email from the casino can finish in the spam folder and players don't see it there, you know.
We'll wait for any news.
há 2 dias
Olá, consegui entrar em contato com alguém uma vez, o problema é que a pessoa do suporte não me responde mais, não consigo enviar nenhum documento... não funciona... os e-mails também não são respondidos
Traduzido automaticamente:
ontem
I understand.
From your post and the other one above, I started to think maybe they have some technical issue or something. What do you think?🤔
Well, good that you filed a complaint here, so our team will try to get to the bottom of this. Now we just need to wait until we are able to intervene in your case.
If there are any updates, please let us know, and try to check your email if there is any message from the casino. Look into the spam folder as well, just in case. Okay?
We'll be waiting here.🙂
ontem
Olá. O problema é quando o pagamento é cancelado. Você tem que esperar 14 dias novamente? Se sim, então vai demorar uma eternidade, até agora os pagamentos foram cancelados --
Traduzido automaticamente:
há 8 horas
It depends on who would cancel the payment.
Do you mean rejected by the casino?
In that case, the 14-day time period will count from the date you requested the withdrawal, of course.
há 7 horas
E se eles continuarem cancelando? Então eu nunca poderei obter ajuda
Traduzido automaticamente:
há 7 horas
I also made my first withdrawal request last Tuesday, 9 days ago. They have cancelled it several times citing that the documents are insufficient. However, I have resubmitted the request each time, most recently on Monday. They haven't cancelled it yet.
I sent them an email yesterday with all of the documents again. Still no response.
