há 4 semanas
Estou esperando há quase uma semana pelo valor de 900 PLN e provavelmente vou registrar uma reclamação. Por que tenho que esperar 14 dias se é o meu dinheiro?
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BetAlice Casino - discussão geral (página 3)
há 4 semanas
I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money.
However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.
há 3 semanas
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
há 3 semanas
Estou esperando há uma semana, se eu não receber hoje vou registrar uma reclamação.
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há 3 semanas
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
há 3 semanas
I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?
há 3 semanas
Hoje apresentei uma queixa contra este cassino.
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há 3 semanas
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
há 3 semanas
Gostaria de pedir que encerrassem minha reclamação, o dinheiro chegou hoje. Obrigada.
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ResponderCitar1
há 3 semanas
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
há 3 semanas
That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.
If that doesn't happen, then the complaint will continue and we will contact the casino.
If there are any updates, let me know.🙂
há 2 semanas
I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.
No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.
Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.
https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5
Regards
R0UNDER
Editado
há 2 semanas
I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.
The casino hasn't said anything else yet. Have you found out anything new?
há 2 semanas
Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?
The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice.
But what do I know? 🤷♂️
há 2 semanas
We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.
há 5 dias
Estou aguardando um pagamento de €500 desde 16 de fevereiro. Continuo recebendo a mesma resposta padrão do suporte: é devido a verificações de segurança adicionais pelo departamento financeiro ou a um volume muito alto de solicitações. Não sei mais o que fazer; segunda-feira fará 14 dias.
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há 3 dias
Please let us know how the withdrawal is now. Still pending?
Our complaint team will soon review your complaint and inform you about any next steps if the withdrawal wasn't paid yet.
há 3 dias
O status permanece inalterado; registrei uma reclamação.
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ResponderCitar1
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