há 12 meses
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BetBeast Casino - discussão geral
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há 12 meses
Tried out this freshly opened casino last night and this morning, with the 100% 1st deposit bonus which saw me have about a 1,000x my spin stake to play around with. Slots were dead as can be and I busted out only 36% into the wagering. Can hardly fault the casino for that, I guess, but still a poor experience.
The site looks and feels rushed and unpolished and lacks proper sorting of the games. You can't sort by provider, and you can't add to favorites either. There were also some bugs and glitches, like I kept getting a pop up that my loyalty level had increased but when I checked it I hadn't gotten a single point towards any loyalty program. Gameplay was interrupted on several occasions as well, forcing up to several reloads.
The welcome package is well below what you get in most casinos. Of course, a 100% is always nice but this one does come with a max withdrawal limit which higher stakes players might easily reach, and usually you get like 50-100 FS along with the match bonus but not a single extra spin here.
They run some internal tournaments but most appear to be in the "coming soon" stage. Also, while playing Pragmatic slots, the trophy tournament symbol was up there in the left corner of the game screen but it said it was inactive.
One great thing is that they offer the higher RTP version of the slots. For example, Big Bass Splash (Pragmatic/Reel Kingdom) is at 96,7%, Oktoberfest (NLC) at 96,75%., and Lucky Crew (BGaming) at 96%. My own, actual RTP on these 3 however, after about 2k spins which admittedly is a small sample size, was 47%, 30%, and 35%. But again, I'm not blaming the casino for that.
MC deposit went real smooth and there weren't any fees tied to it either. Deposit and bonus was in my account instantly.
I was expecting slightly more from a brand new Dama casino tbh, and I doubt I'll revisit them sometime soon.
Regards,
Marius Hanssen
Norway
há 12 meses
Dear Marius.
I am reaching out as part of the Betbeast VIP support. First and foremost I would like to thank you for the thorough review and we are very appreciative you took your time to test out our brand.
To clarify a few points, we are aware about the games and providers selection. We have already flagged and will be amending changes to make it easier for the players to be able to categorize by provider and to choose their favorite games.
As you correctly pointed out, yes we offer a 97% RTP to our players. We want to give the best experience to our players.
I would like to invite you to discuss in further detail the bugs and glitches and I will also look into the leveling up as bonuses are awarded with every level up. Please email us on vip@betbeast.com and let's go through it together. A loyalty reward will also be offered on our behalf.
We just launched so as much as we worked on clearing issues, a few will still go through unfortunately.
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há 12 meses
Hello there!
I bet you have not come across our special account developed for casino representatives, have you?
Inspect the terms, then contact us to finalize the sync process, please.
https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions
I think you should have one. 🙂
há 12 meses
Hi Radka,
I asked but they haven't got back to me yet. Didn't want to let Marius' review unanswered. Will follow the steps thanks a lot 🙂
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há 9 meses
Finland should be an approved country where you can register. But when I tried to register, I can't find Finland's area code and can't choose Finland when you try to put where you live. So can a Finnish person register at your casino?
há 9 meses
Hi,
Yes we do have Finnish players on our casino.
Let me check what might be the issue.
You can also reach out directly to me on vip@betbeast.com
há 9 meses
I just checked. When you select country it is listed the 5th one.
Regarding code, you just write it on the second page of the registration process.
Please let me know if you manage or are still having difficulty to register.
Editado pelo autor há 9 meses
há 9 meses
Finland should be an approved country where you can register. But when I tried to register, I can't find Finland's area code and can't choose Finland when you try to put where you live. So can a Finnish person register at your casino?
há 9 meses
Hello, I see that the casino is already trying to advise you and help you with your situation. Could you let us know if it's okay and you managed to register ? 🙂
há 6 meses
Hi,
I had problems related to the verification. For identity, I submitted my passport, but I got rejected. It is said it is not required. For the address part, I submitted my bank statement to prove that I currently live there, but I entered the wrong address when registering. Could I change it to the right one as it passed just because the address does not match? That is all my issue; I am sorry for taking your time, and thank you for your patience. My Email address is 1533318668@qq.com.
Regards,
Jiaheng
Australia
há 6 meses
Hi,
I see you have already reached out via email. We can fix the problem don’t worry. I’ll follow up via email and have the matter sorted for you.
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há 6 meses
Hi,
I had problems related to the verification. For identity, I submitted my passport, but I got rejected. It is said it is not required. For the address part, I submitted my bank statement to prove that I currently live there, but I entered the wrong address when registering. Could I change it to the right one as it passed just because the address does not match? That is all my issue; I am sorry for taking your time, and thank you for your patience. My Email address is 1533318668@qq.com.
Regards,
Jiaheng
Australia
há 6 meses
Hello, I see that the casino was prompt to assist you in your situation, so if you manage to resolve it via email communication, feel free to let us know. I don't think it will be difficult, as the casino also wrote that you can fix the issue.
Good luck. ☘️
há 6 meses
Hey Jaro,
All sorted. It was a tough one but we managed to get everything sorted out 🙂
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há 3 meses
Senhoras e senhores
Eu definitivamente desaconselho o uso deste cassino!!! Os ganhos não são pagos. Novos documentos são constantemente solicitados, o que é puro assédio e mostra a natureza criminosa deste casino. RG, extrato bancário, cartão bancário, já está tudo aí.
O atendimento ao cliente é inútil e rude. Provavelmente terei que contratar um advogado para assumir a recuperação do meu dinheiro. Jogo há 10 anos, mas nunca vivi uma bagunça tão grande.
Traduzido automaticamente:
há 3 meses
Dear Tobias,
Please send me your user email so I can look into the matter and see what’s the issue.
Best Regards
BetBeast VIP
há 3 meses
O problema é sua energia criminosa. Seu atendimento ao cliente extremamente incompetente está exigindo do meu banco a confirmação de que o cartão bancário me pertence. Meu nome está no cartão!!!
Eles também não querem processar meus saques, dizendo que "o nome do cassino não está no extrato bancário". Não tenho culpa de terem debitado minha conta com um nome falso. Parece que estão conscientes da ilegalidade das suas actividades no mercado alemão. Escrevi um e-mail para você, mas não quero compartilhar meu e-mail publicamente aqui.
Traduzido automaticamente:
há 3 meses
Like I said please provide me your username so I can look into the matter. Then I will be able to see what’s the issue and get it resolved.
Please email me on vip@betbeast.com
Editado pelo autor há 3 meses
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