há 15 horas
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BetBona Casino - discussão geral
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há 15 horas
I would like to file a complaint against BetBona Casino.
I requested a withdrawal of 60€ on January 27, 2026. The casino asked me to complete the verification process (KYC), and I sent all the documents they requested.
After sending the documents, the support team stopped responding to my emails. My withdrawal is still pending and I have not received any explanation.
I have tried contacting support several times but I have not received any reply.
I am requesting that BetBona Casino process my withdrawal of 60€ or provide a clear explanation for the delay.
Thank you.
há 15 horas
I see that you were successful in submitting your complaint, and our team needs some additional information from you now. Please reply to those whenever possible so we can move forward.
Have you also checked the spam folder in your email, please?
Sometimes such messages can end up there, actually. Please do so just in case.
há 15 horas
Romi, se você é do departamento de KYC, configurei suas mensagens para serem enviadas para minha caixa de entrada principal. Já verifiquei a pasta de spam uma por uma e tenho um tópico aberto com o KYC, mas ainda não recebi resposta.
Na verdade, consta como verificado no site da Betbona.
Mas eles não vão me reembolsar.
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há 13 horas
I am a forum admin, actually, as you can see. I don't work for the casino.
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