BetHall Casino - discussão geral

bonus balance was canceled after winning

bonus guthaben wurde storniert nach gewinn

Did you get any explanation from the support about the reason, though?

Just to update the community, I made a withdrawal using my credit card, and the funds were in my account within two working days.

Not bad 

That's a pretty good experience. What games have you played? Did you also chatted with support?🙂

I play several slot games during a 10 days period

No i dint have to chat with support

Well then, if you have some other experiences with which you would like to share, please let me know.😉

It's been 48 hours since they reopened my account. I set a 10-day self-exclusion and they still haven't reopened it. What can I do?

llevo 48 horas para que reabran mi cuenta me puse una autoexclusión de 10 días y aún no me la han abierto que puedo hacer?

Hi, was there anything you needed to do to reopen your account? Did you just close it, or did you self-exclude yourself from the casino? These are not the same thing.

Did you write to them about what you want to resolve?

Hi Jaro, it's already solved, but I had to write to you and everything.

Hola jaro ya está solucionado pero si les tuve que escribir y todo

Well, I'm glad that it was resolved with our help. I believe that there will be no further issues and everything will be fine.

If you would like to say anything else or have any further experiences with the casino, please don't hesitate to let me know.

Wish you luck.☘️

I had my withdrawals canceled and my account blocked. They said it was a management decision and they didn't need to explain why. I just wanted my money. The house seemed trustworthy. =[

That is no good if the casino doesn't provide any clear explanation, of course.

I hope that our complaint team will be successful in finding out more details then. Please let us know if there is any update regarding this issue in your complaint.

Thank you, Romi. Yes, I've sent you all the prints I had until the account was blocked. I hope everything is resolved.

I see that Katarina is working on it, so we'll wait to see what will happen next.

Yes, I'm looking forward to it. Thank you for always helping all of us.

We're glad if we are able to help, of course.

So, there is no news about your withdrawal whatsoever? Are you in contact with the casino at all?

Hello,

I used a bonus (€5 free bet) at Bethall and wagered it 8 times as instructed. Afterwards, I was informed via chat that I had successfully wagered the money. Then I tried to withdraw it, and my account was logged out and blocked for violating casino guidelines, even though I hadn't done anything wrong.

Hallo,

ich habe einen Bonus (5€ Freiwette) bei Bethall benutzt und habe ihn 8mal umgesetzt wie angegeben , dannach wurde mir im Chat mitgeteilt das ich das Geld erfolgreich umgesetzt habe. Dannach wollte ich es Auszahlen und mein Konto wurde abgemeldet und gesperrt, wegen Verstoß vom Casino Richtlinien obwohl ich nichts falsch gemacht habe.

Hmm, so you fulfilled all the bonus requirements, right? Was there no problem? Did the casino tell you what you violated, or did they just block your account? 

I was informed that I violated responsible gaming guidelines because I viewed my account not as a leisure activity but as a means of earning money, and only wanted to make a profit, so to speak.

Mir wurde mitgeteilt ich habe gegen verantwortungsvolles Spielen Richtlinien gehandelt, da ich mein Konto nicht als Freizeit sondern als Verdienst angesehen habe. Und nur Profit machen wollte sozusagen