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BetPlays Casino - discussão geral (página 20)

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há 10 meses
uspt

Hello, I may help with that if you don't mind.

https://casino.guru/betplays-casino-player-believes-that-their-withdrawal-2

Can you access it, please?

há 10 meses
uspt

Radka


the example of the complaint you showed is ridiculous, the casino returned the player 45e of the deposit, the player did not receive the winnings only some funny few pennies that he deposited earlier, what is this supposed to prove? certainly not about the honesty of betplays, look at hundreds of thousands of confiscated winnings from hunder of players.

tyraxxx
há 10 meses
ptus

Tyraxx.



Eu devia ter pesquisado mais sobre a betplays, felizmente o meu depósito não foi assim tão alto e não sou jogador assíduo lá. Fui na onda do bônus de 500%. Juru te que encarei aquele bônus de boa fé e foram 4 dias a jogar sempre a respeitar os termos. Eu sabia qual era a aposta máxima porque tinha visto os termos em antes, mas eles não têm qualquer pop-up avisar e a opção de compra de bônus está sempre disponível. Aquilo é uma autêntica armadilha, que eu consegui escapar mas mesmo assim eles arranjaram 3 spins no meio de 1250 páginas de apostas para confiscar os ganhos. 😂

Incrível.


há 10 meses
uspt

Hello,

I don't recall you so I really don't care whether you have been mean to me. Honestly, such a mindset would not be suitable for my line of work.

Based on the last few posts I've read, it appears that you are not satisfied with the casino rating and have experienced a voided balance. Ok, I get that.

I honestly do not know whether we had some conversation in the past, but is there any reason why you have not a single complaint against this casino, please? Because I fear that's basically the point.

If you can demonstrate that the casino has not been treating you fairly, we will adjust your account accordingly. However, you must provide proof first.

That's pretty much the same we have been explaining to all players who come here to only complain on the forum and lately accusing forum admins—which is quite stupid of "not paying attention." You know the forum is not designed to investigate anything; we just try to provide a neutral space for all players and guard the fair principles regarding the behavior, suggest steps, or provide guidance in the situation that fits.

I just hope this is not another sports betting-related problem, because that would be very disappointing for you, I guess.


However, I have no problem banning you from the forum if you have nothing more to say and continue to preach that Casino Guru is doing nothing even though you have been described how it operates with SB and related issues. Honestly, we have no reason to face your very same posts over again. Just being straightforward with you.

há 10 meses
uspt

" I don't recall you so I really don't care whether you have been mean to me. Honestly, such a mindset would not be suitable for my line of work. "


" Honestly, we have no reason to face your very same posts over again. Just being straightforward with you. "


So which is it, you recall or you dont recall? " very same posts "


Yes it is about sportsbetting. That's why I didnt put a complaint up.

And you simply do not understand the point I'm trying to get across your platform, which is why I would rather not talk to you and some other person who is more capable of doing their job.


" I just hope this is not another sports betting-related problem, because that would be very disappointing for you, I guess. "


Radka. Ohh sweet Radka.. It shouldn't matter what it is about. I'm trying to warn people that this is not a legitimate casino. You clearly have not kept up with the situation, so let someone else take over. Ok?



A scam casino is a scam casino, it shouldn't matter if its about slots or sportsbetting.. How is this so hard to get across your mind.. You dont have a SINGLE positive review about this casino in the last 2+ years from a REAL person. Do you know why? Because all the posts are about people getting scammed on this casino.


I really do not understand how it is so hard to connect the dots and realize this is not a 7.0 casino. It's a 0.0.

Who cares if its about sports betting. If it was about slots it would be the same exact result, account deleted, money void.


I really really wish I could speak to someone other than you.



"Honestly, such a mindset would not be suitable for my line of work. "

yea... maybe listen? read`? It's not about you. Take yourself out of the equation. Let someone else step in and read the 15 pages of stories on this casino.


Not a single complaint in a players favor for this casino.

My goodness. I must edit this now. 45 euro was returned to ernestmus.. A whopping 45 euro.. What a win.

Mindblowing.


Editado
há 10 meses
ptus

Olá, tudo bem?


As apostas desportivas estão cheias de corrupção. Olha só aquele caso na Bulgária em que o VAR estava a fazer apostas online na BET365. Dá uma olhadela no YOUTUBE, vê como está o futebol a nível de corrupção na América do sul. Se ganhas a vida com apostas desportivas, meus parabéns. Qual é o segredo? 😅


Tu vais ver que eu vou ganhar o caso contra a betplays, agora se eles vão pagar, isso é outra história.

Não estou dizendo que você não tem razão mas não vale a pena insultar as pessoas. O mundo está cheio de injustiças e não é por perder o caso ou não receber o dinheiro que vão maltratar alguém. É seguir em frente. Como você disse, você ganha a vida com apostas desportivas, então foi só um abre olhos para você e a vida continua.


Imagina que em Portugal, o governo proibiu os casinos online, de terem a opção de compra de bônus disponível nas slots. Para veres o controle que existe nas plataformas online em Portugal.

É impossível um casino com licença validada, adulterar uma Spin de slots em qualquer provedor.


Fica bem....

há 10 meses
uspt

Man.. what are you talking about.. So you're saying I'm part of the corruption? Var placing bets has something to do with what I do? Oh now I guess I bet on south american soccer? What?

So you're saying because there is a history of corruption in sports betting my wagers aren't legit now? Wow.. cool story.


Whats the secret? Not soccer buddy. Definitely not that..

Being very very interested in the sport and not listening to anyone else's opinions can believe it or not.. take you very very far.


Betplays isn't gonna pay you. Soon they will say you were never a client of theirs even though you probably have 50+ emails from them also.


I understand your point is to spread awareness now. Unfortunately you are not the first person.. Go back 15 pages on this and see how everyone else has met a dead end.. Because of pretty much 1 person. I'll let you guess who that is.

Insulting that person for their negligence is pretty much the only thing that can be done at this point. Seriously man.. Go read how much money this casino has " confiscated " on here and trustpilot..


" It's impossible for a casino with a valid license to tamper with a slot spin on any provider. "

Oh you're about to find out how legendary betplays is buddy.


há 10 meses
uspt

Hello, I may help with that if you don't mind.

https://casino.guru/betplays-casino-player-believes-that-their-withdrawal-2

Can you access it, please?

há 10 meses
uspt

Wow ernestmus got 45 euro back.. Wow.. How amazing.

A whole 45 euro.. wow..

Postado por thisisascamcasino foi oculto
Motivo: Conteúdo abusivo
há 10 meses
uspt

Romsilva


I can assure you right now that you will not get any money from betplays, it doesn't matter what casino.guru does, because betplays is a scam that pays almost no one, especially if you have broken the max bet terms in even one spin, betplays will use it and you will receive nothing, probably not even a refund of your deposit.


betplays online reviews are so awful that making a deposit there is madness. (don't pay attention to in casino.guru ranking, unfortunately they are wrong to give such a rating to betplays.)


há 10 meses
uspt

This man knows. Because he is also a victim.

há 10 meses
uspt

Yikes.. 7500 euro new story on trustpilot 1 star..

Yikes.. Every week.. A new person.. Because sites like this keep it ranked as a safe 7.0


thisisascamcasino
há 10 meses
uspt

Despite everything we've said and explained, you persist in harassing not only the admins but also other members. That is no longer acceptable.

Find another forum; stay well. I'm closing your account.


há 10 meses
uspt

Radka


the example of the complaint you showed is ridiculous, the casino returned the player 45e of the deposit, the player did not receive the winnings only some funny few pennies that he deposited earlier, what is this supposed to prove? certainly not about the honesty of betplays, look at hundreds of thousands of confiscated winnings from hunder of players.

há 10 meses
uspt

Dear tyraxx, read the thread once more - I didn't show the complaint as some sort of proof, like you brilliantly suggested. One player asked another about the result, so I just sent him the appropriate link, because the other guy has not been here for quite some time. Kindly stop imagining things and start looking for another forum.


If you prefer to go like this, you may soon need one.

há 10 meses
ptus

Sim, eu também reparei que a maioria das reclamações é sobre apostas desportivas e que todas as outras reclamações foram resolvidas com sucesso.


Obrigado pela sua força. Vou aguardar pela resposta do seu colega Matej e juntos, tentar explicar á betplays o meu ponto de vista. 🤝

há 10 meses
uspt

Hello, as you can see the topic regarding sports betting and hard feelings is still very live. 🙁

In any case, I gave your complaint a look, and the way I see it, casino rules do not specifically describe bonus buys as a way of crossing the max bet rule. More importantly, based on the timeline, even my colleagues did not see signs of unfair behavior on your side. I'm also not convinced you gain any kind of advantage; if I'm not mistaken, all the problematic rounds were not winning rounds at all.

I just hope the casino management will be ready to accept our suggestion. As Tomas mentioned, far too many companies still prefer to stick with the industry standards without considering the context much... Well, let's see!

há 10 meses
ptus

Olá Radka,


Muito obrigado pelas suas palavras e pela análise justa. Fico muito mais tranquilo ao saber que conseguiram perceber o meu lado da situação. Agora é esperar que o casino também veja as coisas com a mesma clareza.


Agradeço de coração a toda a equipa do Casino Guru pelo apoio!

Romsilva
há 10 meses
uspt

Hi Romsilva,

I dare to say understanding is one of our strong sides, though I'm sure a handful of players would disagree. 😀Hence, your kind words are much appreciated.

If I may be honest with you, the trickiest part lies ahead now. Despite our strong and fair arguments, finding a mutually agreeable solution with casinos is not always easy. Tomas, however, is a very skilled resolver, and he always does his best.

Just a note, I won't be working tomorrow, but feel free to stay in touch; I'll surely get back to you on Monday.


há 10 meses
ptus

Olá Radka,

Continuem fazendo o vosso trabalho. Estão em um excelente caminho. São milhares de jogadores que apreciam o vosso desempenho. Vocês não podem agradar a toda a gente. Na minha opinião, vocês fazem muito, por um serviço completamente gratuito. Isso é de louvar. Sem vocês nem era possível manter o contacto com os casinos.

Mais uma vez obrigado.


P.s. Sem problemas, Radka! Aproveite o seu tempo e tenha um ótimo dia. Nos falamos na segunda-feira.

há 10 meses
uspt

Dear tyraxx, read the thread once more - I didn't show the complaint as some sort of proof, like you brilliantly suggested. One player asked another about the result, so I just sent him the appropriate link, because the other guy has not been here for quite some time. Kindly stop imagining things and start looking for another forum.


If you prefer to go like this, you may soon need one.

há 10 meses
uspt

maybe they cheat all sports bettors and pay casino players, although the ratio of negative to positive reviews is huge


by the way, I'm sorry, but you, Radka, are not a person more versed in the topic of sportsbook betting.

I've heard of many people who had their winnings confiscated by betplays.

In any case it is the same and it applies to sports betting.



and it's not like I'm accusing Casino.Guru of acting dishonestly or anything like that, I consider Casino.Guru to be a very good place to deal with complaints, information about casinos etc.


it does not change the fact that betplays is 100% a fraudulent project which has already been proven in several places, who is behind it, connections with other fraudulent casinos etc.

if you look at their positive reviews here and trustpilot, absolutely all of them are written the same way, really see that they are fake.


and I 100% understand that if there are no proven unresolved complaints etc, Casino.Guru has no grounds to lower the ranking of this casino, perhaps if you were also involved in sports betting, the situation would be different.





Romsilva
há 10 meses
uspt

I had to show this to the complaint Team members 🙂.

You, too, have an amazing day or days. See you later!

há 10 meses
ptus

Olá mais uma vez Radka.


Havia uma reclamação parecida á minha no 24casino que foi resolvida favoravelmente ao jogador. 🙏

Editado
Romsilva
há 10 meses
uspt

Good point!


Tomas now has to explain this to the casino and persuade the representative to see the situation from our mutual perspective. 🤞🤞

Editado
há 10 meses
uspt

maybe they cheat all sports bettors and pay casino players, although the ratio of negative to positive reviews is huge


by the way, I'm sorry, but you, Radka, are not a person more versed in the topic of sportsbook betting.

I've heard of many people who had their winnings confiscated by betplays.

In any case it is the same and it applies to sports betting.



and it's not like I'm accusing Casino.Guru of acting dishonestly or anything like that, I consider Casino.Guru to be a very good place to deal with complaints, information about casinos etc.


it does not change the fact that betplays is 100% a fraudulent project which has already been proven in several places, who is behind it, connections with other fraudulent casinos etc.

if you look at their positive reviews here and trustpilot, absolutely all of them are written the same way, really see that they are fake.


and I 100% understand that if there are no proven unresolved complaints etc, Casino.Guru has no grounds to lower the ranking of this casino, perhaps if you were also involved in sports betting, the situation would be different.





há 10 meses
uspt

You described it quite well in some passages and especially in the last one. If we were dealing with sports betting, the Safety Index would certainly change such cases. Maybe one day this will happen and we will have a branch for sports betting as well. Unfortunately, we don't have one yet and therefore it won't be possible. 

As far as user reviews are concerned, we always try to pay attention to what we are reviewing and when a pattern appears, we deal with it. 

I'm sorry that similar problems have arisen, but if I once had an opinion that a casino is not honest about sports betting, I would not play there anymore.

Radka
há 10 meses
ptus

Olá Radka,


Só queria deixar uma pequena questão. É normal que um casino demore tantos dias para apresentar algo tão básico como o histórico de jogo, especialmente quando só tem esta reclamação aberta?


Curiosamente, quando foi para confiscar os ganhos, bastaram apenas 4 dias para tomarem essa decisão. Esperemos que o mesmo empenho se aplique agora para resolver a situação com justiça.


Cumprimentos.

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