há um ano
Se desejar discutir algo relacionado com Betway Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Betway Casino - discussão geral
há um ano
Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:
1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!
2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!
In total, they are deliberately delaying my winnings, I provided them with documents twice!
I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!
To confirm my words, I can provide screenshots for everything!
há um ano
Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ?
Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to.
As for your screenshots, keep them if you need them for the complaint, it's certainly useful.
However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly.
há um ano
ok, thanks!
há 7 meses
Boa tarde, no dia 27 de abril fiz um depósito de $ 1000 mxn na Betway às 13h30 e não foi refletido na minha conta do cassino, mas meu banco me deu o desconto. Falei com o atendimento pessoal e me disseram que o problema seria resolvido em 24 horas e até o momento nada aconteceu. Também enviei o comprovativo da transferência por email mas não me deram resposta.
Editado pelo autor há 7 meses
Traduzido automaticamente:
há 7 meses
Olá, ainda estou na mesma situação, liguei para o meu provedor de pagamento e eles me disseram que a transação foi aplicada no dia 29 e me deram a chave de reset para verificá-la e enviá-la ao cassino. Hoje recebi um e-mail do cassino informando que minha conta havia sido bloqueada por não verificá-la, já havia enviado meus documentos anteriormente e na plataforma já aparecia como verificado um dia após o envio da documentação.
Traduzido automaticamente:
há 7 meses
Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ?
há 7 meses
Isso mesmo, enviei novamente meus documentos, enviei também novamente o comprovante de pagamento e o código de rastreamento, bem como minha discordância sobre a situação. Há pouco entrei novamente no cassino e meu depósito apareceu, tive que pressionar muito para que reconhecessem, mas já está refletido, não sei a hora em que foi refletido desde que parei de verificar, a verdade é que eu já havia desistido. Obrigado a todos pelo vosso apoio.
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há 7 meses
Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.
Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂
Anyway, if you need anything, make sure to come back.
há 7 meses
Sim, obrigado. Para as pessoas que estão pensando em jogar no cassino, quero dizer que esta é a primeira vez que algo assim acontece comigo no cassino, jogo regularmente no cassino há cerca de um ano e está tudo bem, saques demora mais em comparação com alguns outros cassinos, mas está tudo bem, não sei o que aconteceu desta vez para que demorassem um pouco para processar meu depósito, mas no geral posso recomendar este cassino.
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1
há 7 meses
Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us. 🙂
há 6 meses
Betway paid out without i.d. Using interac. It took 3 days though.
há 6 meses
Hey, so you're saying you have a good experience in the casino yes ? You said you didn't have to use ID so you haven't gone through verification yet, yes ? Sometimes it may be later when the casino asks for your documents and you have to verify yourself, so maybe it's just a matter of time. When that happens, feel free to let us know how the process went and if it was quick and hassle-free.
