Blizz Casino - discussão geral

Hello,

I've been waiting for 2 payouts from Blizz for 1000 USD each for 14 days now. I've asked live support several times and every time they just say they're going to contact the finance department. I expect to receive my money promptly. Crypto withdrawals should happen in minutes, not weeks.

Regards Masa341

Hallo,

Ich warte inzwischen seit 14 Tagen auf zwei Auszahlungen je 1000 USD von Blizz. Ich habe bereits mehrfach im Live Support nachgefragt, jedes Mal heißt es nur, man würde die Finanzabteilung kontaktieren. Ich erwarte, dass ich mein Geld zeitnah erhalte. Kryptoauszahlungen sollten in Minuten erfolgen, nicht in Wochen.

MfG Masa341

Hey there.

Two weeks for a crypto transfer? That's far too much, I'd say.

May I know whether and when your account was verified, please?

I have a proposal: if the money isn't coming after the Easter holidays, a complaint might be a reasonable step.

Would you update us on Wednesday, please?

Hi Radka, my account has been verified for a month already. Could you contact Blizz casino?

Hi Radka, mein Konto ist bereits seit einem Monat verifiziert. Könnten Sie Kontakt zu Blizz casino aufnehmen?

Hello there.

So there is no obvious reason for such a delay.

Sadly, I can't contact the casino on your behalf, I am just an admin here on the forum. I can, however, offer you to submit a complaint.

From my point of view, you've waited more than enough, so if you agree, use this link to create the complaint.

Are you up to it?

they are scammers who closed my account and took my deposit and winnings for absolutely ridiculous reasons

Stay clear you will be ripped off in every possible way

What reason did these people use to close your account.

They owe me 1750 dollars and they are messing me around also.

scammers will never pay you guys stay away never ever deposit 1 cent on this site

Any progress in your case? Saw your complaint and they accuse you of colluding with other player to place opposite bets, have you tried contacting Evo to clarify this? While extremely strange, two players could be playing on opposite ends with the same bet size, specially on a table that has hundreds of players, Evo baccarat tables tend to have hundreds of players actively playing, so it can happen, if you are 100% sure you never colluded with no one, you should reach Evo's support, as the accusation is done by them as the casino claims

Normally Curacao casinos got the UK as a restricted territory, have you checked their restricted territories list?

Hello there.

Care to explain the problem? Have you been accused of breaching a concrete term by any chance?

If you're convinced the casino scammed you, it would be best to explain in full. Maybe there is a way to help you out. One never knows.

My question exactly. According to the review, all players from the UK are not allowed 🙁:

I think casinos should enforce their restricted territories by software, decent casinos do that to avoid any sort of problems, I have witnessed that, when I try to check a casino site that restricts my country I get a "It seems you are trying to enter our casino from a restricted country" or similar messages that won't even let me check the casino at a surface level.

While players should check T&C themselves, it's implied that a casino offers its services to your country by the moment they let you register, I have seen this happening way too often across many casinos, they happily let you deposit and lose money, but if a player tries to withdraw he immediately gets in trouble for it, when this happens I truly believe casinos should at least refund the deposit

We always try to advise casinos to enforce restricted countries actively. Because once you let the player register and deposit from the restricted country, to be 100% fair, you also must pay out all fairly gained winnings. Terms should be respected, on the contrary, rules should not present a trap for the players!

Imagine you would win a jackpot under such conditions. Can become a nasty horror easily. 🙁

Thank you for your feedback regarding our blog post. Enforcing a block for restricted areas is challenging due to users using VPNs to hide their origin. Additionally, it's important to note that we have limited information about a player beyond their IP address, username, and email. We only identify such cases during KYC processes for specific issues like bonus abuse. We strive to maintain fairness and security for all users while considering the complexities involved in blocking restricted areas.

We understand your concerns about users claiming ignorance or not reading the rules. It is crucial for players to familiarize themselves with the terms and conditions of any platform they engage with. Taking responsibility and being informed are essential for a positive experience. However, we also acknowledge the need to continuously improve our communication and educational efforts to ensure that users are well-informed about our policies.

Thank you for your understanding.

Hello everyone. I have recently won a substantial sum at Blizz.io. I was quite happy until I started to read this thread. Now I am worried. It is already 20 days and my account is still not verified (although I have sent all the requested documents). I pray to God that they will eventually verify my account and pay me.

20 days? Crazy, all the holidays are already gone, they have 24/7 support, did you manage to write support or management?

Sure. Regularly chatting and emailing .

Hi, I would like to say that we give casinos 14 days to resolve account verification. You claim that it already takes 20, which I think is not the least. Did the casino also tell you why it takes a relatively long time? Is there something wrong with your documents, or is the casino not accepting them? What was the last response you received from the casino during account verification?

Anyway, since I mentioned how much time we give casinos to resolve this process, I would recommend filing a complaint here on this link . Our team will try to help if the situation persists. Of course, if you have any questions and don't know what to expect from a complaint, I am also attaching a guide that could be helpful and you will find out how the complaint works.

Let me know if you go for it.

Ahoj, chcel by som povedať, že my kasínam dávame 14 dní na vyriešenie verifikácie účtu. Ty tvrdíš, že už trvá 20 , čo si ymslím, že nie je najmenej. Povedalo ti kasíno aj prečo to trvá pomerne dlho ? Je niečo s tvojími dokumentami, respektíve kasíno ich neakceptuje ? Akú poslednú odpoveď od kasína si dostal v rámci overovania účtu ?

Tak či onak, keďže som spomenul koľko aký čas dávame kasínam na vyriešenie tohoto procesu, tak by som odporučil založiť si sťažnosť tu na tomto linku. Náš tím sa bude snažiť pomôcť ak bude situácia pretrvávať aj naďalej. Samozrejme ak by si mal nejaké otázky a nevedel, čo od sťažnosti očakávať, tak prikladám aj guide, ktorý by ti mohol byť nápomocný a zistíš ako sťažnosť funguje.

Daj mi vedieť, či pôjdeš do toho.