há 3 anos
Se desejar discutir algo relacionado com CampoBet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
CampoBet Casino - discussão geral
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há 3 anos
não verificam a conta e não pagam
há 3 anos
Therefore you submitted the complaint which allows us to go through the process and help you out if possible.
Just please, mind my question in this thread. I guess we could use an explanation regarding your CampoBet-related problem.
há 2 anos
finalmente minha conta foi verificada e isso se deu apos publicar reclamação aqui no site.
entretanto ainda estou no aguardo para receber
há 2 anos
Hi.
It's better than nothing 🙂. No, seriously - passing the KYC is the most important part, without it, you would never have a chance to withdraw. Let me know how it continues!🤞
há 2 anos
não entendo porque é tão difícil, e parece mais que usam disso como desculpa para não pagar pois poderiam solicitar a verificação antes de o cliente fazer o primeiro deposito seria justo só poder depositar se estiver apto para sacar.
bom eu fui verificado e até agora não recebi
há 2 anos
You can always ask the casino to verify you before the first deposit is made. It's not standard because many players don't want to be delayed from the play, and it also brings additional occupation to the casino. By verifying the winners only, they save time.
What is the last update you got from the casino, please?
há 2 anos
20 dias e não verificam a conta e não processa o saque, e mal responde email!
Apenas respostas automaticas, chat não serve pra nada!
há 2 anos
estamos no memso barco amigo empresa LIXO!
há 2 anos
eu consegui receber mas não foi facil sugiro q abra uma reclamação aqui no site
há 2 anos
Fiz um Depósito normal na plataforma, e conforme haviam solicitado fiz o envio dos documentos de identificação, o prazo que eles colocam para fazer isso já passou e minha conta segue sem poder fazer um saque, Preciso de providências urgentes! Pois não é possível que em pleno 2023 haja casinos com tal reputação praticamente lesando os seus clientes, parece que o intuito deles é reter até o último dinheiro que você tem , email e chat ao vivo são inúteis, espero que alguem faça algo por mim
há 2 anos
Hi, so how long does the account verification process take ? When did the casino give a deadline ? Sometimes this process can take longer as casinos consider it very important. Of course, I understand that if you were given a deadline, you would expect this process to be successfully resolved and you can deal with your approval of your withdrawal.
However, I also see that you have already managed to file a complaint with us and so we will continue to wait to see how your case develops. Of course, I would recommend you to cooperate with the casino and send further documents if necessary and if you are contacted. This will probably be the easiest way to verify your account. Also, as part of complaints, I have noticed that other players have had similar problems where the casino has tried to resolve the situation. As an example I can mention this case: https://casino.guru/campobet-casino-se-the-player-struggles-to-verify
but there are others, so if you're interested, you can check them out here: https://casino.guru/complaints
If anything changes and you receive any new information as part of the account verification process, you can update us on the forum and also add more information to Veronika's complaint.
I hope that your situation will be resolved as soon as possible and there will be no further problems. 🙂
há 2 anos
Hi, i opened a complaint here too already
but they keep making excuses since 2 weeks and not paying out my amount
they saying its a payment provider glitch and always telling me to request it again
há 2 anos
Hello. Sorry to hear about your issue with this casino. You have done the right thing to submit a complaint. Unfortunately, due to the fact, that the full14 days from the day you have requested the withdrawal, has not passed quite yet, our complaint team couldn't start working on it. Tomorrow is another day, though, right? And if you still haven't received the money, our team will investigate and do everything for this issue to be solved. Have you got, by any chance, an update from the casino? Let us know please.
Editado
há 2 anos
Hi Romi,
thank you for reaching out
The timeframe will be passed this afternoon,
There are no updates from Campobet they keep finding excuses every time the withdrawal fail.
Nobody answers email and on chat there is no really help.
há 2 anos
Hi. Yes, you are right. Our complaint team will start to investigate as soon as your case will be on their "to do" list, let's say. So 🤞 for the best result and please do not forget to inform us if you have any updates 😉.
Editado
ResponderCitar1
há 2 anos
Hi Romi,
My complaint passed 14 days but still no input from campobet into my complaint here can this be taken further and also campobet to involve?
Editado
há 2 anos
Hello there. I can see in your complaint that it was resolved. So as you can see, luckily it was just a little delay and in the end everything worked fine, don't you think so? I am very glad you have received your money. Very positive news indeed 🙂. If you like to write about your experience, please do so by following this link 👈. Maybe you will help some other player by doing so. Let us know how did you go. 👍
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