According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.
Não quero mudar nenhuma de suas decisões. Não é você quem toma a decisão, você só pode expressar a sua opinião. Peço-lhe que responda literalmente às minhas perguntas e justifique a sua opinião para que eu compreenda e me salve do casino no futuro graças a isso.
Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.
Hello Marcin,
At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.
On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:
The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.
Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.
If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.
Thanks,
CasinoMega Team
Depositei ontem, queria jogar hoje, disse, não disponível no seu país, vocês dizem que aceitam jogadores da Alemanha, que porcaria é essa, quem está enganando quem aqui?! Não consigo fazer login ou fazer mais nada e só consigo escrever um e-mail para o casinomega.
Espero que vocês garantam que meu depósito seja pago imediatamente, é o mesmo que uma dívida, li aqui que o cassino aceita jogadores da Alemanha e depois do meu depósito não os aceita mais, certo!!!
Cuide disso, obrigado
Hello,
I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link 👈
Hope it helps.
O problema é que não consigo mais logar!!! Diz, não disponível no meu país, quem está falando sobre o bônus, o que há de errado com você!
I see that it has been resolved by what you wrote in your complaint.
Is that so?🙂
Ótimo cassino até aqui, não tive problemas. Saques em até 2 dias úteis em criptomoedas, bônus com termos honestos e bem explicados, suporte rápido e atencioso, nada a discutir. Continuem assim!
Ajudaria se usassem BRL como moeda, estou me familiarizando com apostas em EUR.
I see you have words of praise for this casino which is nice to see. You would also like to see room for improvement in the area of currency, which is not surprising.
How long have you been playing here?
3 meses
That's cool. If you had to say something about the bonuses, do they have good wagering? Are they friendly and do you think they are easier to convert than other casinos?🙂
Eles usam bônus non-sticky. Isso significa que você só tem acesso ao valor do bônus caso perca seu dinheiro real, caso vença enquanto usa seu saldo real pode sacar normalmente os ganhos excluindo o valor do bônus.
Exemplo: você deposita 100 EUR e fica com 100 EUR de bônus preso. Primeiramente, o sistema irá fazer você usar seu saldo real e caso você suba seu saldo para 130EUR você sacaria 130 EUR tranquilamente e os 100 EUR do bônus seriam excluídos do saque!!!
You explained it nicely how it functions even though I knew how the non-sticky bonus works, but thank you, you can help other players with it.
So did you manage to do something similar with their bonuses and did you withdraw? Did you have to deal with support? 🙂
SCAM ALERT ! CASINO MEGA- STOLEN 50.000 Eur AVOID this CASINO or will steal your money!
1. Username: Magic9090 i lost a fortune in their casino in past months, and there was 0 problems with withdrawals and KYC. Then i deposited 5.000 euro and won at casino around 50.000 Euros (200.000 PLN) as you can see on screenshot
2. Placed 3 live bets on basketball on 12.500. euros, 2 won bets were CANCELED due to "incorrect ODDS" but 3rd bet on same match and close time was LOST and stand as LOST - no issues of course because bet was lost. obciously there is a bullshit, all bets should be SETTLED as WON/LOST or canceled!
Bet history SS: https://ibb.co/bkyx91C , https://ibb.co/n8YQL9WT , https://ibb.co/ZpbR0vVT , https://ibb.co/4wRM3Mnf
3.from 13 August till today exchanged hundrets of messege and mails, completly ignored and copy paste responses from VIP manager on whatsapp and liveChat. Also Affilate manager : https://ibb.co/7dwchSp9
https://ibb.co/VfJcZPP , https://ibb.co/ZpPRC8Fd
4. Requested full remaining amount (50.000 Euros / 200.000 PLN, was declined and account suddenly required checking without any reason or explanation.
https://ibb.co/NgJzGvQ1
5. decded to close account and according T&C would be entintled to instant withdrawals full balance. But my 20+ atepmts were ignored, even if they replied on other questions. Keep saying that my account is valid i can use it - LOSE IT ALL and PROBLEM SOLVED for MegaCasino.
6. 17 august i requested SelfExlusion to get instant closure due to Responsible Gambling mandatory terms. Till now didn't get reply even on that, Request was sent on LiveChat and VIP manager MANY TIMES- IGNORED to make me lose all funds.
https://ibb.co/v6Fs4956
7. 18. august , i lost to Gambling addiction and frustrated with blocking funds i LOST it all, fortune of 50.000 euros.
https://ibb.co/TDXZWqd2 , https://ibb.co/kVMBVPHv
THIS IS WHAT CASINOS FROM GROUP CASINOMEGA - SULTANBET - lilibet - Jet10 - Cricbaba - all brands are from the same owner and with the same practise to ruin their clients, if they keep loosing everything is fine but if you want to withdraw your money there is not possible on higher amounts. they will make you LOSE anyway.
This is my experience with MEGACASINO - i HOPE IT WILL PREVENT YOU TO LOSE YOUR MONEY LIKE I DID.
i HOPE YOU CAN HELP ME TO GET THEM JUDGMENT AS THEY DESERVED. is there anything i can do to get help from you as Affiliate who promotes CASINO like this ? and Destroy gamblers like me and 70% your FTDs ?
all information i prove by screenshots here attached
also they contacted me out of nowhere on whatsapp to invite me to Sultanbet and later to CasinoMega. HOW THEY GET MY NUMBER? inviting in Poland to illegal casino? i asked them if its legal they said of course it is so i trusted them (stupid but did it for bonus on start)
https://ibb.co/7xpB2K5H
Good day to you.
I’m not sure if I can address everything you wrote, and I’m also not sure if your post is meant more as a statement or if you are expecting a reaction, but I would probably put it like this:
Thank you for sharing all these details and screenshots.
We are open to player experiences, both positive and negative, as long as they are presented in a factual manner. At the same time, it is important to keep in mind that making very strong accusations (such as 'scam' or 'stolen money') is something we cannot verify ourselves, and it might make it difficult for the situation to move forward on the forum.
If your main issue is the cancellation of bets, blocked withdrawals, and the ignored self-exclusion request, then these are concrete points that could potentially be looked into more seriously. On the other hand, since the funds were ultimately lost through play, your position is unfortunately weaker than if you still had the balance locked on your account.
If you want us to review this as a complaint, we would need a structured version of your case: timeline, main issues, and evidence, ideally submitted through our complaint form rather than as an open forum post. This way we may potentially approach the casino directly and request their official response.
Please keep in mind that, based on our experience, cases with no remaining balance on the account rarely provide a strong basis for escalation, and we unfortunately cannot assess situations related to sports betting outcomes at all.
https://casino.guru/complaint-resolution-instructions 👈
Let me know if you would like to go down that route.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
