há 2 anos
Se desejar discutir algo relacionado com Cherry Fiesta Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Cherry Fiesta Casino - discussão geral
há 2 anos
Oi. Depositei 30 euros com um bônus de depósito. Em seguida, jogou por um máximo de 4 euros por rodada. Entreguei os requisitos de apostas e retiraria o dinheiro, depois receberia um e-mail informando que investi mais de 30% do meu depósito. Eu realmente não entendo. Alguém pode explicar?
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há 2 anos
Could you please copy and paste the email here?
há 2 anos
Dear player,
After verification it states that:
The maximum authorized bet is 30% of your deposit amount.
You have place multiple bets more than 30% of your deposit amount and this goes against the rules and therefore balance and winnings are cancelled and your last deposit 30 is returned to your player account in accordance with terms and conditions of the site.
If you have any questions we remain of course at your disposal.
Best regards
há 2 anos
Hi If you payed by MasterCard or Visa can you let us know where your deposit transaction went to. Might shed some light on who you are dealing with.
há 2 anos
Hdmepy.com afirma que o pagamento foi feito. Se serve para alguma coisa?
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há 2 anos
Did you make more than 1 deposit and if so did they match. I get daily emails from Cherry Fiesta now in my spam box as well as Texts which for some reason I can’t block I think they are a dubious casino to say the least.
há 2 anos
Fiz apenas um depósito .. se alguém puder me ajudar para que eu receba meu dinheiro, essa pessoa será compensada!
Traduzido automaticamente:
há 2 anos
Unfortunately Cherry Fiesta is part of Global Games Tech and in my previous dealings with their casinos getting paid out is the difficult part. You said that they accused you of exceeding the 30% of the bet deposit limit which would be £9.00 you said your bets were £4.00 so your best course of action is to email them and ask for proof or to pay out if they can’t. It’s a long shot but worth a go. If they still refuse then write a complaint on here and they might answer also it will warn others that it is a casino that can’t be trusted. Support@cherryfiesta.com
1
há 2 anos
I believe this rule is unfair towards players so feel free to submit the complaint here:
https://casino.guru/complaints
Anyway, did you actually break the rule? Have you bet more than 30% of your deposit?
há 2 anos
Ok obrigado! Não, tive muito cuidado para não jogar por mais de 4 euros. E o limite era de 9 euros..
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há 2 anos
Hello, then consider submitting the complaint as Daniel mentioned earlier.
há 2 anos
Yeah, that's make it even more strange. They claim you breached a rule that is unfair, but you didn't even breach it as you say.
