há 3 anos
Se desejar discutir algo relacionado com Cocoa Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Cocoa Casino - discussão geral
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há 3 anos
I have played a considerable amount of different casinos in my short time as an online player, read hundreds of reviews and have found that as with most things in life there are positives and negatives. But this casino and it's three clones have won my trust completely. Payout is slower than some but it's consistent. But I read an article about how to spot fake casinos and a 7 days payout is standard for most TRUSTED casinos. I have won at others and was paid same day but only once and the games went sketchy after a while with obvious changes in last minute landings. That being said Cocoa and it's clones seem to be standup in this industry. Customer service is great once they warm up to you. Before that they seems to be pretty robotic in response but after a while they are more personable. Ryan is the greatest!! Bonuses are really fair although I usually deposit clean with no bonuses. They do have cash back however available next day plus regular loyalty tokens. The games are fun in my opinion and they are always adding more to their platform. I have cashed out around 5 or 6 times and always received on 7 the day. I can't say enough good about this set of sites! I am very grateful for the trust I can place here.
há 3 anos
Thanks for the detailed review. Did you know you can even post your review here? https://casino.guru/cocoa-casino-review#tab=js-tab-reviews
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há 3 anos
youtube.com droga
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há 3 anos
Concordo muito com a Ilana, o Cocoa é sensacional, super confiável e o atendimento é maravilhoso. Morro de medo de cair em enrascadas e, ao invés de me divertir, acabar com uma dor de cabeça pra resolver problemas, esperar cair pagamento, medo de bots, de ser sacaneado, enfim... é algo a se pesquisar muito, ter muito cuidado. To feliz demais por ter descoberto o cocoacasino.com, esses são meus dois preferidos, e por enquanto prefiro não me arriscar mais em nenhum. Muito obrigado pelo excelente serviço, abraços a todos!
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Daniel há 3 anos
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há 3 anos
You mean the profile in Cocoa Casino? Have you contacted their customer support regarding this?
há 3 anos
I have been waiting since 9/28/21 for a simple 50$ payout and nothing. I really don't see what takes so long to process such a tiny payment. They are extremely rude in the chat. I will not be playing here again. You don't have 3 weeks to take my money but wanna take a month to send it.
há 3 anos
I'm just wondering, do you already have your account verified? Which payment method have you used to withdraw the winnings?
há 2 anos
A very bad casino has been waiting for payment for 18 days, every time they only deceive that they will pay
há 2 anos
Hello there,
If your account is fully verified by now, I'd say 18 days is a pretty long time for payment.
As far as understand, they have not given you any reason for this delay, am I correct?
In this case, I think you should submit a complaint, feel free to do so here:
https://casino.guru/complaints/create
há 2 anos
They wrote to make a deposit of another 25 euros, I decided to just lose everything and forget about this casino
há 2 anos
I understand you don't want to continue playing there.
But I'm wondering what is the purpose of this deposit?
Just an idea: Have you opted for a different payment option than you did originally? I can't think of any other reasonable reason.
há 2 anos
At the beginning they said make a deposit of 20 euros in bitcoins, I did everything, they said everything is fine, wait for the payment, waited 18 days, then they write we need it again, your documents and another deposit of 25 euros, then we will start the payment) completely crazy.
há 2 anos
It just comes to my mind, did you play with some bonus?
If so, did it have some max cashout? It happens that in order to meet the minimum withdrawal amount, you must deposit because the amount won is too low to meet the minimum withdrawal. I would love to find some explanation, but I can't figure out anything better.
há 2 anos
So an update to my original post... I'm a bit more seasoned now and let me tell you their sister site Davincis Gold really did me wrong and I'm going to post about it on the appropriate place. The aforementioned casino guru page.
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há 9 meses
Olá! Sou novo e estou postando isso aqui :)
Solicitei um saque do Cocoa Casino em 19/11/23 depois de ganhar € 100 com rodadas grátis.
Para iniciar um saque foi necessário um depósito que fiz e o saque foi "iniciado"
No dia seguinte, 20 de novembro. Recebi um cashback no meu depósito, perguntei no chat se o cashback tinha limite (resposta: não), ganhei cerca de 150€ e solicitei um segundo pagamento de 130€.
Alguns dias se passaram e nada aconteceu, então perguntei ao chat ao vivo, que me disse para enviar este e aquele documento documents@cocoacasino.com (Espero que esteja certo, mas ainda tenho o e-mail.) envie o que fiz. Depois de alguns dias sem resposta, perguntei novamente no chat e fui informado que deveria enviar os documentos support@cocoacasino.com enviar, o que eu fiz por sua vez. Depois de mais alguns dias sem resposta, perguntei novamente no chat, a senhora me disse que entraria em contato com o departamento financeiro e me avisaria no dia seguinte, o que ela fez.
"Olá, Filipe,
Recebi uma resposta do departamento financeiro. Eles verificaram seus documentos e agora estão verificados.
Analisei seu perfil e vi que você solicitou seu pagamento em 19 de novembro. De acordo com os nossos termos e condições, o processamento demora entre 14 a 18 dias antes de ser concluído.
atenciosamente
Sua equipe de atendimento ao cliente
Cocoa Casino, cocoacasino.com"
Esta notícia veio no dia 1º de dezembro. e agora, enquanto escrevo este post, vejo o primeiro pagamento desde hoje, 4 de dezembro. agora está listado como "pendente" e não mais como "em processo" e não está mais marcado como reversível. Estou curioso para saber se o segundo pagamento será listado como pendente amanhã e se o dinheiro realmente chegará.
Definitivamente, eu jogaria no cassino com mais frequência se tivesse certeza de que você pagará se ganhar.
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há 9 meses
Hello, thanks for your description of the experience which is still ongoing in the casino. As for your withdrawals, I firmly believe that they will eventually arrive and hopefully without any additional problems. Could you please update us when this happens or when you have any new information about your case ?
Anyway, I can't help but notice that the casino has a pretty low safety index and quite a few warnings and operates without a license. Have you seen that too ? I think I'd be more cautious about depositing here and I'm quite curious if your withdrawals will go through and you'll get your money. If they don't let us know. I'll be waiting.
há 9 meses
Hey there, thanks for your reply.
The status of the first withdrawal is now marked as "finished", the second one is still "in process", I will update if i have news on it.
I didn't know that they have a fake licence or no licence at all to be honest, i just used some free games and the first time i managed to wager and won the max amount i just tried to withdraw, you know?
/edit : The money from the first withdrawal was on my bank account today.
The second withdrawals status hasnt changed yet.
Editado pelo autor há 9 meses
há 9 meses
It has been over 3 weeks now since the i ordered the 2nd withdraw on november 20th.
While the first one from november 19th was processed, the second one is still pending even though they have all my documents and i asked the livechat several times and the support via mail aswell...Chat said they would tell it to the finance department, mail support didnt answer at all.
what would you recommend me to do?
há 9 meses
In this case I would recommend to file a complaint because 3 weeks are already quite a lot I would say. You can do so here on this link.
Apart from what support says, do you have any other reason why this withdrawal has not been processed yet ? Only that they're moving it to the finance department ?
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