há 2 anos
Se desejar discutir algo relacionado com Crypto Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Crypto Casino - discussão geral
há 2 anos
Nome de usuário 539672
Fiz um depósito, o bônus não foi creditado, escrevi para o suporte, eles adicionaram. Mas você não pode brincar com isso, apenas com seu próprio depósito; tais condições são terríveis em 2023.
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há 2 anos
Hey dxlive
We cannot find that username: 539672
Our usernames have 7 digits
Can you send me an email to admin@cryptocasino.com and i can look into this, and your other complaint.
Thank you
CC
há 2 anos
Also - just to answer your question - when you get the deposit you will definitely sit down with it at the tables. For example....if you deposit $100 with a 100% bonus you will get $100 extra
If you then play roulette you will have $200 to play with. Obviously (like every casino) the real money funds are used first and then the bonus funds but you will definitely be playing with both deposit and bonus at the same time.
há 2 anos
Hi dxlive - as you and other readers can see...I really want to help you here but you need to give me more info or send me an email as requested so that i can look into your problem.
TY
CC
há 2 anos
Hello,
Sorry for stepping in, but I strongly advise you to use the reply button. Without it, the player won't be notified about your response. 🙏
há 2 anos
Nome de usuário 539672
Fiz um depósito, o bônus não foi creditado, escrevi para o suporte, eles adicionaram. Mas você não pode brincar com isso, apenas com seu próprio depósito; tais condições são terríveis em 2023.
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há 2 anos
Hi, I see the casino is trying to help you with your situation. I hope that everything will be resolved without any problems and you will be able to continue enjoying yourself.
I wish you the best of luck. 🙂
há 2 anos
Oh!
OK thank you R
CC
Editado
há 2 anos
Hiya - you never replied to our posts - the account number you quoted wasn't real - and what you said about the bonus is not physically possible.
We have no problems with people posting reviews here but as the Guru site says, you must be prepared to engage.
We must therefore assume that either this is not for real or you have the wrong casino and so this post is not a genuine one.
TY
CC
Editado
há 2 anos
Well, just a detail, if I may:
There is still a chance that the player simply made a mistake in the username. It just happens.
I would not take that as an ultimate judgment. Even though I would prefer a straight reply from the player, that's for sure. On the other hand, no player is asked to discuss anything with us or with the casino the moment he or she posts something publically on the forum or when submitting a user review.
We provide a free complaint process for such cases.
Still, I think we all feel that such an approach paints a picture. If you catch my meaning 🙂
Anyway, thank you for engaging in the conversation.
há 2 anos
Nome de usuário 4539672.
Não consigo entender como o representante do cassino quer me ajudar? O bônus foi creditado somente após a aplicação, mas não foi possível jogar com ele, e agora você escreve que é possível, mas não é assim.
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há 2 anos
Best to wait for the casino representative, I'd say.
há 2 anos
Hey dxlive
TY for replying at last
I wish you had done so earlier
Look, we have used your Username. We can see no problem with your account. And we cannot replicate the issue.
But we have added the original bonus back in for you (as it had expried).
And in addition an extra 200 TX to your account with 10x wagering instead of a 30x as a gesture of goodwill.
Please understand (for future) that with any bonus + deposit, the system will always use your real money first (like every casino) and then your bonus funds.
Good luck
Johnny
Editado
ResponderCitar1
há 2 anos
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
Editado
ResponderCitar1
há 2 anos
Glad we could help TM!
And thanks for all the understanding!
We'll be launching a new sportsbook platform soon we'll be sure to let everyone here know when we do!
: )
CC
há 2 anos
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
há 2 anos
So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️
há um ano
olá, este cassino é meio incompreensível, duas vezes me deram para sacar dinheiro, e na terceira vez não consigo sacar dinheiro, tentei sacar dinheiro duas vezes e eles são devolvidos para minha conta, e o cassino sempre me diz que isso não sabe o motivo, como pode ser isso......meu login aí é 8634927
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há um ano
Para qual Administrador?
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há um ano
Oh, I'm so sorry about your situation. How long have you been waiting for a withdrawal now, or rather, how long have you been trying to cash out ? It would certainly be useful to have a reason why money keeps getting returned to your account and the casino should know such things. I wonder if there is a possibility to replace the payment method and try some other one to see if you get the same result. Of course I would contact the casino first to see if that would be possible.
As for the administrator, I don't know who the player has communicated with, but you can reply to his post and maybe he will get back to you and let you know.
If there are still problems, you can file a complaint with us and we'll see where it goes.
há um ano
Prezado Ivan, Observe que entramos em contato com o provedor de pagamento (Coinpayment) sobre seus saques anteriores que falharam e estamos aguardando informações deles. Até então, seus 2 últimos saques permanecerão com status pendente. Precisamos descobrir o motivo pelo qual seus saques anteriores falharam antes de podermos processar seus saques atuais. Portanto, pedimos que aguardem e ficaremos gratos pela sua paciência e compreensão. Por favor, aceite nossas desculpas pelo atraso e inconveniente. Iremos notificá-lo por e-mail o mais breve possível. Bom dia!
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