Hello,
do you have the same problem while playing games from a different game provider or in different casinos?
I think that this test should give you some idea.
Since it's not so easy to find the source of this problem I'd personally try a different casino.
Olá,
Eu nunca tive esses problemas em nenhum outro cassino.
Well, I would not spend my time with games that are hardly functional.
I'm sorry, but I can't tell you where the problem lies. 🙁
Olá Radka,
Eu decidi parar completamente.
Desde a nova lei na Alemanha e as penalidades associadas, é melhor parar. Especialmente porque haverá um bloqueio completo da Alemanha para cassinos no exterior ou que não tenham licença alemã.
E antes que eu enfrente penalidades aqui, prefiro parar.
Não é mais divertido de qualquer maneira desde a mudança
Hello Sandor,
I understand completely. If it's not fun anymore, it's not worth it.
You can play those free games from time to time - no restrictions 🙂.
What do you think?
Embora eu já esteja verificado, aqueles com quem eu queria pagar me pediram outros dados e disseram
Sua solicitação de retirada estará sujeita a verificação adicional, o que pode levar algum tempo. O tempo máximo de revisão é de 31 dias. Isso geralmente acontece muito antes.
o que isso significa quando você deposita imediatamente sem problemas se tiver sorte e conseguir algo e depois quiser pagar os problemas me fazem recomendar este novo cassino para qualquer pessoa que esteja apenas brincando!
I'm sorry to say that, this usually happens when the casino's system spots some irregularities in your deposits, gaming history, or payment options. Your account gets flagged and it triggers additional verification.
I think you should cooperate with the casino, it's usually the easiest way.
Deposit is something you do deliberately and willingly, casinos do not verify deposits - there is nothing to be verified the moment you deposit. Is anybody verifying you when you buy stuff online using paysafe method? No. Casinos verify players - that's what it's called the KYC (know your customer).
Some verifications are smooth, some are none. I hope you'll pass the check successfully and soon.
Let us know how it goes.
Fiz um depósito normal com o 1º bónus duplo que recebi. Joguei claramente com um jogador de bónus num limite máximo de 5 euros. Então a aposta acabou
Não é estranho que você processe quantias menores e maiores, embora tenham sido solicitadas anteriormente e não queira processá-las e também queira verificar se ninguém pode me explicar que o que os cassinos podem fazer, eles apenas querem anunciar dificuldades Vejo mais porque nunca mais vou recomendar aqui ninguém ou homem tem sorte pela primeira vez na vida e provavelmente não receberá o dinheiro ou em 31 dias acho que isso é trapaça e injusto!
I'm sorry, am not a casino employee hence I can't explain what's happening.
For that, you should submit a complaint instead. There is a section dedicated to the whole process, so browse it if you like:
https://casino.guru/complaint-resolution-instructions
If you decide to submit one, which I see as a reasonable step, you can do that by clicking/tapping this link.
Are you in?
Freshes Casino 😀
What is so funny? 🤣 Any concrete experience?
Sim, atendimento ao cliente muito bom e ótimos tempos de pagamento 🙂
Você também pode ganhar bons momentos aqui se a sorte o abençoar. 😀
Design de página e seleção de jogos mega 🫡
Eu acho que suas garçonetes também estão bem!
Definitivamente vale a pena tentar 🙂
scam site with unfair terms and conditions 🙂 place 3 bets and (lost) and my account need to additional verification xd this will take till 31 days 🙂 for checking 3 bets 🙂 Casino have unfair terms and conditions and abuse rules 🙂 perfect reputation is a joke 🙂 as always on casino guru 🙂 they never mention about unfair terms and conditions (abuse rules against users... 31 days checking 3 bets 🙂 )
do not believe in KYC 🙂 this is abuse rules you can ask lawyer in any country about this 31 days rules 🙂 3 bets checked 31 days is ok for casino guru because this is KYC 🙂 remember... casino guru earn money on gamblers... so they need to convince people that this is for they own good 😉
Did they tell you they need 31 days in order to check the 3 bets? Because KYC has nothing to do with the 3 bets. KYC is related to your identity. Additionally, I know about cases where checking a single bet took months. But that was about sports bets and it was related to matches that were investigated by a police as "fixed matches".
xd you are funny 🙂 "fixed matches" 🙂 europol, sportsradar, betradar and others checked how many fixed matches are... in 2 years about 750 games was suspicions... i know because i cooperated with both xd fixed matches xD man... prima april was 11 ago xd
and no... there is no investigation about fixed matches... they start to investigation my account when i try to withdraw money 🙂 i place bets on 25 euro 🙂 try to withdraw money and they start investigation... so what if i not try to withdraw they no investigation about fixed matches? 🙂 scam company with unfair terms and conditions... i need more bookies like this one 😉 we will see what is fixed... 😉 i know my work...
I tough you know additional checks are very often a result of the submitted withdrawal. The casino isn't constantly checking all accounts and histories, it's usually done especially once the player submits the withdrawal. Casino ensures the winnings are legit.
What is so funny about fixed matches? Would be good to explain further, don't you agree?
Funny because casino and providers cooperate with law enforcement authorities... and... if there is suspicious about fixed matches you dont block account and check them by 31 days... and you (in this case casino) dont pass judgment... if game is suspicous casino/bookies/provider have duty to signal to interpol, europol and local police... not check by own hands xD and if game is suspicious you dont talk about this to guy how can be involved in fixed game... why? 🙂 I think this is rhetoric question...
Aaah, now I understand your point! Thanks!
Just a detail, this is the official procedure involving fixed matches. ok. It should be just an organized group of players making opposite bets, misusing the odds instead.
Being in the bookie's shoes, what would you do in the meantime? Would you pay out the money as a bookmaker, while having doubts about let's say correctness? I wouldn't - I would instead block the account for suspicion. 😀
I agree, it's rhetoric and theoretical 👍
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