há 2 anos
Se desejar discutir algo relacionado com GemBet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
GemBet Casino - discussão geral
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há 2 anos
My account was suspended, it kicked me off mid game and showed that my account was inactive.
I was applying for withdrawal and submitting my bank statement.
I can easily deposit so much money inside yet when I want to withdraw I am not able to?
The account was linked to my secondary email.
I only played live casino and only a couple games of slots. Mainly playing baccarat and dice.
Can I get someone to reach out to me regarding this issue preferbly from gembet.
há 2 anos
Guru review says this casino forbids certain betting strategies/patterns (this is ridiculous if you ask me, since there is no way to beat a casino), so I will suppose that had something to do with the closure, or maybe your account was closed for a failed KYC. The casino should provide you with a reason for the closure. File a complaint: https://casino.guru/complaints
ResponderCitar2
há 2 anos
Let me know once the complaint is submitted - if you need further support regarding its creation, just reply to me here.
Ok?
há 2 anos
hi why is my account inactive
há 2 anos
Hello. I would recommend asking the support about this issue. Have you tried that? Do you have any pending real money balance at this casino?
há um ano
Gembet has confiscated my winnings of avout $3.1k quoting "unfair betting" after I completed the 30x turnover amount of $24k calculated by ($400 my own money + $400 bonus money)x30 turnover.
Instead of the $4.2k that i was supposed to be able to withdraw, i was only able to withdraw $990
há um ano
Hi, did the casino leave you any money or did they confiscate all of it? When you played with the bonus, wasn't there a maximum cashout by any chance? That's pretty common so that's why I'm asking.
As for the money taken, did you bet on sports? Please let me know.
há um ano
The casino did allow me to withdraw $981.84 out of $4159.70. Theres no maximum cashout as far as i know. The rest was confiscated. My guess is that gembet forbids certain types of betting strategies which is why my money got confiscated.
i only did live casino for roulette and baccarat, no sports betting.
Editado
há um ano
So if there was no max cashout, the casino didn't explain it to you and just took your money, then it was a good step to file a complaint.
I hope that this will all be cleared up and we will know what happened and especially why. But we will have to wait for progress.
Fingers crossed. 🤞
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