há 3 dias
Se desejar discutir algo relacionado com Gizbo Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Gizbo Casino - discussão geral
há 3 dias
Solicitei o fechamento do meu perfil no chat em 24 de novembro de 2024. Como o chat ao vivo não tem essa função, minha conta foi bloqueada permanentemente, sem possibilidade de recuperação.
O cassino simplesmente decide sobre as cabeças dos jogadores e bloqueia contas arbitrariamente sem poder desbloqueá-las novamente. Primeiro eles culpam os termos e condições, mas eu não fiquei satisfeito com isso, então me disseram no chat que eles simplesmente bloquearam meu perfil irrevogavelmente só porque eu pedi para ele ser fechado em um momento de frustração. Pessoalmente, não consigo pensar em mais nada para dizer sobre isso.
Traduzido automaticamente:
há 3 dias
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
há 3 dias
This term effects all bonuses, not just NDB.
So be warned that you can't withdrawal your winnings from any bonuses if you decide to self exclude during the withdrawal process!
I had made a 10€ deposit and wagered it, and they refuse my 40€ withdrawal.
Imagine if you win 1000s and decide to self exclude permanently for personal reasons after wagering your bonus.. your cash balance gets voided.
Editado pelo autor há 3 dias
há 3 dias
Solicitei o fechamento do meu perfil no chat em 24 de novembro de 2024. Como o chat ao vivo não tem essa função, minha conta foi bloqueada permanentemente, sem possibilidade de recuperação.
O cassino simplesmente decide sobre as cabeças dos jogadores e bloqueia contas arbitrariamente sem poder desbloqueá-las novamente. Primeiro eles culpam os termos e condições, mas eu não fiquei satisfeito com isso, então me disseram no chat que eles simplesmente bloquearam meu perfil irrevogavelmente só porque eu pedi para ele ser fechado em um momento de frustração. Pessoalmente, não consigo pensar em mais nada para dizer sobre isso.
Traduzido automaticamente:
há 2 dias
In the meantime, sometimes there is a fine line as to what a player can mean by wanting to close an account. There are many cases where a player says this and often expresses gambling addiction. In such a case, I am not surprised if your account is closed so that you can't open it.
In such cases it would be best if casinos had responsible gambling tools where you can set a break or similar. Alternatively, tell the casino next time you want to take a break and not close your account. Because if you say it like that, unfortunately, it can be explained in different ways.
Anyway, did you have any money left or did you have 0 in your gaming account?
há 3 dias
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
há 2 dias
Hi, it's quite unpleasant to get into a situation like this.
In such cases I would say that if a player wants to self-exclude and has a withdrawal, the casino should pay him if he hasn't broken anything and therefore close the account. But I know that not every casino can do that and I have seen exactly the same term a long time ago, that unless the player successfully passes the withdrawal, he can't even self-exclude. But they had it written in the Terms. So you didn't find it written anywhere?
Nevertheless, when you opened a complaint, our team will take a look at the whole situation and evaluate how it is.
Hopefully, it can be resolved and communicated and it will turn out well in the end.
If you have anything new, please let me know.
há 2 dias
Sim, é verdade. No entanto, fui direto para outro cassino do provedor e perguntei porque não tinha certeza se poderia continuar jogando lá e por que o Gizbo tinha me bloqueado.
O outro cassino não conseguiu me dar nenhuma informação sobre isso, então verifiquei minha conta e ela foi verificada com sucesso. No chat, me disseram que eles poderiam me dizer que estava tudo OK com minha conta no cassino.
Acho estúpido que contas sejam bloqueadas arbitrariamente e o jogador nem possa ser informado se foi bloqueado em todas as plataformas ou não. Os cassinos do provedor nunca levaram o jogo responsável a sério. Estou registrado no Fresh, Lex e Legzo. Eles me deixaram esperando para sempre no chat, me fizeram mil ofertas para ficar e, de repente, me bloquearam neste cassino, embora eu só quisesse fechar minha conta? Isso não faz sentido. Agora estou colocando este provedor na minha lista negra. Definitivamente não vou depositar mais dinheiro nos cassinos e, se eu ganhar, terei problemas porque eles citarão o banimento - tenho certeza disso.
É uma pena porque eu gostava de jogar em outros cassinos do provedor.
Editado pelo autor há 2 dias
Traduzido automaticamente:
ontem
It is usually the case in casinos that even if they belong to the same owner, are sister casinos or have something in common, unless it is explicitly written in the Terms and Conditions that if you self-exclude, it applies to all casinos, it is not the case. It is common that you would always have to manually exclude yourself separately in each one if you wanted to.
However, in the future, I recommend to always name things as they are and if you just want a temporary break, you better communicate it directly. I know that in some casinos you can close your account and then reopen it, but it may work differently everywhere. Therefore, it is best to say what you want to do to avoid misunderstandings.
But I also understand that you are not comfortable with this and would rather move somewhere else.
So good luck to you. ☘️
