há uma semana
Se desejar discutir algo relacionado com Goldhorns Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Goldhorns Casino - discussão geral
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19neveer
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Hi there.
It is written in the tab called "Safety Index explained". Try to investigate the link, please. Speaking of which, an above average does not sound that high to me. Perhaps it would be good to know that the Safety Index is a very thorough process, based on proven facts. Feel free to read the ultimate guide we prepared for such questions: https://casinoguru-en.com/our-casino-reviews
In any case, have you personally experienced something unfair at this specific casino, please?
19neveer
há uma semana
May I ask you if you have experienced some kind of issue at this particular casino?
Would you like to tell us something about it?
há uma semana
I’m ready to dive into Goldhorns Casino and hopefully win some great prizes. The reviews I’ve heard are promising, but I’d appreciate some tips on how to play smart. Any advice or feedback would be really helpful!
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So I would say that use reviews are not counted in the overall Safety index, because it could happen that waves of fake reviews would come in and thus user feedback could be perfect. So it's more for the players to see what kind of experience other players had with the casino. Of course, everyone can have a different experience, and what you describe, long waits for withdrawal and other things, are certainly sad and should not be the case.
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Hello.
As someone who is not involved with the casino, it is difficult to elaborate on the KYC process, but I hope that these experiences will help you comprehend the rules being worth reading, at least. I imagine it may sound rude, but sadly, when we reduce most issues to the basics, the first goes the rules.
I'm eager to see how the casino explains the whole situation in the complaint. After that, hopefully it became clearer whether it was a poor support job, for example... Three weeks are not a normal time frame.
Just in case this has not been mentioned yet, the Safety Index indicates how likely you are to get all winnings won in accordance with all the rules. It does not indicate how fast the process will be; for that, we recommend browsing user reviews plus the forum. I can say the wrong understanding of the Sagety Index value is very common, so I'd like to help avoid that.
há uma semana
Hey there,
you're correct. The thing is that we have to be 100% certain before we can accuse anyone of posting fake conversations or fake reviews. Yet I can confirm these things are increasing. So, in order to keep the Safety Index untouched by all of this, no forum post or user reviews are included in the Safety Index calculation. This takes us back to the point where many players tend to say, "Can't you see how many of us have been posting bad reviews and explaining issues on the forum? Don't you care? " The opposite situation, the same logic.
Yes, we care; thus, everything players are willing to escalate is processed through the complaint process, which is specifically designed to affect the Safety Index value. Of course the whole topic is quite complex, so do not hesitate to ask specific questions, please.
https://casino.guru/our-casino-reviews
Daily, we do our best to uncover biased reviews and browse the forum to find anything suspicious; the evidence, however, will always be the hardest part.
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19neveer
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At least in some cases it would be useful, especially for bonuses. Also restricted countries and other things to let players know some things in advance.
From what I've learned, I've seen problems in verification. You didn't manage to get through it in the end, did you? Did you send it to them as they recommended?
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19neveer
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Well, it shouldn't be like that, but if they give you exact instructions on how to send it, then I don't see a problem in doing so. If it is physically possible.
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