há 7 meses
I got this answer:
Your account was closed by risk department.
No reason was given for this decision.
Hugewin Casino - discussão geral (página 2)
há 7 meses
How long is this happening for? When exactly have you requested your withdrawal, if I may ask?
há 7 meses
It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.
há 7 meses
If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint.
It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint.
What do you think? 🤔
há 7 meses
they stole me 5009$ and closed my account
há 7 meses
Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you.
I'll be waiting for your answer.
há 7 meses
Este cassino é uma verdadeira farsa. Eles fecharam minha conta sem motivo e roubaram mais de US$ 2.000. Quero alertar todos os jogadores para que não sejam vítimas desses ladrões do Hugowin. Não repita meus erros e não brinque de Hugowin
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há 7 meses
Ok, muito obrigado por me avisar para não entrar aqui.
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há 7 meses
Este cassino é uma verdadeira farsa. Eles fecharam minha conta sem motivo e roubaram mais de US$ 2.000. Quero alertar todos os jogadores para que não sejam vítimas desses ladrões do Hugowin. Não repita meus erros e não brinque de Hugowin
Traduzido automaticamente:
há 7 meses
This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.
Did the casino close your account after you tried to withdraw, perhaps?
há 7 meses
Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.
1
há 7 meses
So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account.
By the way, will you continue to play here ? 🙂
há 7 meses
Yes, money was received. And, yes, I have continued playing with no issues so far.
há 7 meses
That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉
há 7 meses
i updated my review the same day 😉
há 6 meses
Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.
Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉
Thank you for your understanding. Have a great day.
há 6 meses
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
há 6 meses
Se não resolverem nada, apenas apoiam os casinos e apoiam o roubo de dados financeiros.
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há 6 meses
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
há 6 meses
The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.
há 6 meses
Não, obrigado, você já apoiou o cassino rushbet para manter minhas finanças que eu estava solicitando para saque e não queria me dar se eu não desse meus dados financeiros aqui no México, uma pessoa que tenta obter dados financeiros de outro é punido com prisão. pessoa e com a atitude com que se colocam isso se chama extorsão e é considerado grave e se não gostaram do meu comentário eu só falei a verdade sem dar o nome do companheiro que, além de me chamar de mulher quando sou cara, a decisão foi dar a ele a decisão a favor do cassino por isso fiz esse comentário
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