Kudos Casino - discussão geral

Stole Money from my account

Stole money from my account.theives criminals

Hi, according to what you write you won't have the best casino experience. Can you tell me what happened and how is it possible that the casino took money from your account ? It would certainly be helpful if you could describe your situation so that we can try to help you.

Don't understand what the hold up is with the withdrawal. I've never had to wait as long as I'm waiting now.

I followed all the rules

Still no pay out.

Not very pleasing - got it. Any reasonable explanation from the casino's support, perhaps? Have you tried to contact someone?

I claimed a no deposit bonus to give this casino a try. It was very appealing to the eyes and an easy casino to navigate. I had no problems whatsoever with anything I did while on the site. There was no glitches at all in the games when I played. Unfortunately I did not win. The next day I woke up to another 20 dollars worth of free play in my email. I figured I would be unable to play it because usually you can't claim two chips of free play in a row. Well to my surprise I looked up the rules and you can claim two before you have to make a real money deposit. Awesome!!!

So that is actually great. What else do you like about this casino? You could share your experience by writing a user review over here. What do you say?

Well, I can say this about kudos and several other casinos online casinos that I do have a problem With you can deposit your money and lose and customer service is great and they offer you outrageously. Unfair bonuses, but the minute that you win behind claiming a bonus. The casino tries to label you as a bonus abuser. So then you go in and you don't claim bonus at all. I try not even claim bonus anymore. However, you are not a fan of the casinos if you win and you cash out your winnings. The total treatment is different. Rude and very unprofessional tours. A person that catches out and then after that point I feel like they're the machines in a disadvantage in Canada. Gangster freezing and so forth in and log you off. Kick you off and you lost every dime.

am not surprised if you have this opinion. 

Regarding bonuses, I say this a lot and I would say that they are sometimes more of an attraction than a benefit. Obviously I wouldn't try to claim them and if there were still issues with withdrawals even if I was playing for real money, I'd probably leave the casino. 

However, do you still get used to playing here from time to time or not ?

No I have not played at kudos casino since the first of the year

Probably a good decision for you if that was the case with everything you described. 

However, are you playing in some other casino where you don't have to deal with such difficulties ? 

Yes

And in which for example ? 😀

Hello

Good experience with kudos

Until I got a big prize!!!

APPROXIMATELY €2200 that I have wanted to withdraw for 5 days

The first few days they gave me problems with document verification... I sent everything they asked me for (EVERYTHING!!!)

After several cancellations, today I check the status of my operation again... And I get the following surprise



1) it won't let me enter the website

2) talking to the live chat they tell me that I have lost the right to any winnings (€2200!!! What are you saying!!! What's my fault!!!) No shame!!!

3) They no longer give me the option to chat with them and I'm afraid not by email either.

I talk to them and comment on the situation, they don't seem to read or answer my questions... they always answer the same thing.

4) I'm desperate!!! It's not fair!!

Hola

Buena experiencia con kudos

Hasta que me tocó un premio grande!!!

2200€ APROX que quiero retirar desde hace 5 días

Los primeros días me dan problemas con la verificación documentos... Envié todo lo que me iban pidiendo (TODO!!!)

Después de varias cancelaciones, hoy vuelvo a comprobar el estado de mi operación... Y me llevo la siguiente sorpresa



1) no me deja entrar en la web

2) hablando con el chat en vivo me dicen que he perdido el derecho a cualquier ganancia (2200€!!! Que dices!!! Que culpa tengo yo!!!) Sin vergüenzas!!!

3) ya no me dejan opción de hablar por chat con ellos y mucho me temo que tampoco por email.

Les hablo y comento la situación, ellos parece no leerey contestar a mis dudas... siempre contestan lo mismo

4) estoy desesperado!!!no es justo!!

I would continue sending all the documentation

But I think it's not necessary

Seguiría mandando toda la documentación

Pero creo que no es necesario

Hello,

Don't worry, we have a team of dedicated specialists. You are more than welcome to create your own, free-of-charge complaint through which these people will try to resolve this issue.

All you need to do is to follow this green link 👈 and set up the case.

I would also like to mention you should not post any more screenshots showing your personal data, one never knows who's looking.

there is a fair chance I did not conclude the screenshot's details correctly, so I'd like to ask:

What was stated in the aforementioned cashier email, please? Also, it feels quite strange the casino gave you 10 more days so you can provide documents when your account seems to be verified. Perhaps you can help me clear the timeline.

Thanks!

The screenshot, which does not appear in its entirety, is a fragment of the casino's website where they explain that if the account has not been verified in 10 days (in total), I will lose access and balance. That's why I'm desperate

They do not answer emails, they do not ask me or give me more explanations or reasons, not even that I am missing documents.

I provided ID, bank card, direct debit invoice receipt... Everything they asked of me

I have all the necessary documentation, email, screenshots as proof

I have tried to withdraw money 4/5 times and have always been rejected

And now they won't even let me in

Thanks greetings

La captura de pantalla que no aparece entera, es un fragmento de la web del casino donde explican que si en 10 días (en total)no se ha verificado la cuenta, perderé acceso y saldo. Por eso estoy desesperado

No contestan email, no me piden ni me dan más explicaciones o motivos, no siquiera que me falten documentos

Entregué DNI, tarjeta banco, recibo factura domiciliada... Todo lo que me pidieron

Tengo toda la documentación, email, capturas de pantalla necesarios como pruebas

He intentado el retiro de dinero 4/5 veces y siempre me lo han rechazado

Y ahora no me dejan ni entrar

Gracias, saludos

That's interesting. Despite what you have been through, this casino seems quite confident if they state 10 days as the KYC deadline.

Well, if you feel desperate, I would most likely be; feel free to submit a complaint. It's completely free-of-charge. so you don't have to worry. All you need to invest is your time and cooperation.

Try to use this link 👈 if you agree with my suggestion. The process is quite easy.

details are explained here 👈. Don't hesitate to ask if you need anything, ok?

Have had a win of over $300 cancelled at Kudos. Took a free spin offer and then played live games afterwards. They say live games are allowed only with "clean deposits", which I think means deposits with no free spins or bonus.

It does say this in the terms of the casino, so probably my fault not reading them before, but then my email says "There are no wagering requirements, game restrictions or maximum cashouts", where I'd think "no game restrictions" means any games, including Live Games, should be available.

Attached a screenshot of the email below. Could this be a false advertisement? Did anyone else have this problem at Kudos or another casino?