há um mês
Hello im struggling to play at lucky wolf casino i have deposit 100rands but i can play any games and why does verification take so long it show processing
Lucky Wolf Casino - discussão geral (página 3)
há um mês
Hi, did you contact the casino and write to them that you have a problem where you can't play games? Regarding verification, did you send them documents, and if so, how long have they been verifying them?
Please let me know. 🙂
há um mês
I did send them my selfie ,proof of bank statement, and drivers license, but when i log into my account it show processing
há um mês
This may mean that your verification is not yet complete, so you need to be patient.
How long are you waiting for it to finish?
há 4 semanas
Hi I need help my luckywolf account is still showing my verification is in process for the last 2 week can anyone help me please 🙏
há 3 semanas
Are you in touch with the casino, though? What is the reason for all this?
Our complaint team will look at your case as soon as possible, so just please stay patient, and we'll give you more information about what to do next.
há 3 semanas
When I try to contact them through customer care the aaccount just move straight to the verification process
And thank you very much for reaching out to help me
ResponderCitar1
há 3 semanas
Alright. We'll wait for your update then.
há 3 semanas
Hi I have been waiting now for a while and it still shows me the same there still has been no progress msde
há 3 semanas
I apologize for asking a potentially silly question, but have you tried using email? It's not obvious, so I just want to be certain, because I could not find any email mentioned even in the responsible gambling instructions.
Do you have any? Have you ever received any email from this casino?
há 3 semanas
I never received email
há 2 semanas
I see, though, that you haven't replied to the questions in the complaints thread either, though.
We won't be able to help if you don't do so.
há 2 semanas
Every time I try to check the process it shows me this
há 2 semanas
Great, I see you've already replied. I hope we can move forward with the process and that it will eventually be resolved.
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