há 2 anos
Se desejar discutir algo relacionado com Marathonbet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Marathonbet Casino - discussão geral
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há 2 anos
Marathon bet bloqueou minha conta e confiscou todos meus depositos e valores ganhados. mesmo deu confiramando minha identidade
há 2 anos
Hi, did the casino tell you why this is the case and why they blocked your account and took all your money ?
Your account was fully verified according to your second sentence, so that's why I'm wondering what the problem was ?
Let me know.
há 2 anos
Sr. Jaro, apenas me disseram para não abrir mais contas com eles, meus valores seriam confiscados como dito no e-mail. o Chat se recusa a me responder ou me dar motivos para isso, eles me fizeram tirar selfies com meus documentos ( CNH e RG ), Segurar um papel em outra mão com um número dito por eles, após quase 3 semanas bloqueram 1.426 reais meu 
há 2 anos
So the casino actually accused you of having multiple open accounts ? Doesn't someone who shares an IP address with you also have an account at this casino? According to the paragraph they sent you, it states that you need to enter correct personal information. Could it be that you entered something incorrectly ?
As for the attached screenshot, yes I can see that all your winnings and balance have been withdrawn.
Anyway, let's see where our complaint team gets to and what can be solved. Would it be possible to update us if you hear something new please ?
há 2 anos
Eu posso garantir que sou único em minha casa que utiliza essa plataforma, não sei oque se sucedeu para esse bloqueio e da a entender que eu não sou eu, mesmo com todas as provas do banco ( extrato ) fotos de documentos e comprovantes de residências junto de selfies. Algo não está correto, me sinto injustiçado e se negam a me dar qualquer resposta do valor de 1.426 reais, pois não me interessa mais voltar a utilizar a marathom, apenas meu dinheiro de volta !
há 2 anos
Sr Jaro, não aconteceu de dígitos incorretos pois foram fotos dos meus documentos, extratos bancários, e selfies! Não foram dígitos por min, apenas criei a conta no meu cpf e comecei a depositar via pix e fazer apostas, depositava e sacava normalmente. Até que esse bloqueio veio acontecer bem poucos dias depois durou nem 5 dias eu acho
há 2 anos
Sr jaro acho estranho que no últimail eles diziam " basta apenas um extrato oficial bancário que tenha seu nome e pix nele, logo eu entendo que houve um erro interno deles que avaliaram incorretamente
meu nome não muda
cpf
nascimento
tudo
só que eu te digo pranteando, com lágrimas nos olhos eu amei essa marathom talvez por um prrmissao deles eu continua apostando se eles permitirm também viro afiliado pois sou além do mais divulgador de boas casa, sou formado em tecnologia de informação e segurança cibernética, poderia grandemente ajudar a própria marathom quem sabe já arrumo uma vaguinha de analista de segurança em ? Rrsrsrs tô rindo mais ‘eu dinheiro acredito que eles não vão me dar meu dinheiro de direito Sr Jaro…
mas foi bloqueio de partes
primeiro bloquearam
tenho que tinha feitas algumas alterações cadastrei, aí quando eu acesso pelo computador o saldo sumia, pelo celular apareceu… aí aproveitei e tirei os print
tenho uma galera que me segue forte em questão de casa mas infelizmente como posso indicar essa? Se o primeiro contato que tive já foi ruim…. 1.427 reais pra quem ta. Com a geladeira cheia de ovo e água apenas é pesado… as casa de apostas não tem compaixão por ngm só espero de verdade EM Deus E Na sua capacidade de intermediar essa situação constrangedora
se possível me enviem mensagem no wpp ou e-mail que encaminho todos meus documentos e o extrato e tudo quantos eles pedira
há 2 anos
Hey. I understand that you are feeling frustrated and that it is a good move to have opened a complaint, as our team will try to help you when you think that nothing wrong has happened on your part.
As far as the wrong data is concerned, I also see that you say that nothing like that has happened on your side.
Regarding the screenshots, be sure to send them to Veronika for her complaint, because she is still investigating your complaint and she will surely find them useful. Do you think that would be possible ? I'm sorry to see you're having problems as you're quite fond of this casino, but I firmly believe that this issue can be resolved. If you have anything new, let me know. Fingers crossed. 🤞
há 9 meses
I deposited $11.92 into my Marathonbet account. Right after that, they blocked my ability to withdraw or place bets, giving no reason, asking for no verification, and only replying with generic "under review" messages for months
.
After I sent a strong legal escalation and threatened public exposure across forums and watchdogs, they finally refunded the money — but only after intense pressure. No apology, no real explanation, just silence and then refund.
This behavior is extremely shady and irresponsible. Many users might not know how to fight back like I did and may lose their money. I’m sharing this so that people stay aware.
Attached: Full email proof and screenshots.
**Marathonbet — you can’t treat users like this and expect silence.**
há 9 meses
This all seems really weird indeed.
Did they even give you a chance to place bets or not at all?
I would really like to know the reason for doing all this, though. 🤔
há 2 meses
Don't register and recharge when you see this comment. I swear with my personality that their platform is a fraud platform! Because even if you win a dollar in it, they won't give you money! ! ! And the amount of recharge will not arrive, I was cheated by them for 1000 dollars! When you try to find their email and contact them, you will find that all their emails are fake, and they will return all the emails you sent! I swear I didn't tell a lie! As long as you recharge it, it is no longer your money. No matter whether you lose or win, you can't get a penny!
há 2 meses
Besides I hate marathon, I hate your website even more. I registered and recharged it from the promotion link of your website! Now my amount can't be received! I cann't believe you're still helping them I even scored 7.8! It seems to me that you just took advantage of them! You are no different from them in defrauding casinos!
há 2 meses
Perhaps you could explain to us what exactly happened there, because if you write just general things, we are unable to understand and help. 🤷♀️
há um mês
I would like to post something regarding my expierence here,mostly to help others make informed decisions, as i even opened a complain with you,but you did not accept it. So they earned my trust because after making some succesful deposits and withdrawals, i decided to keep a large amount in my account to play, 500 600 and more, so at the end after requesting verification when i had a balance of 810euro,they succesfully verified my account and told me thet had decided to close my account, settle all 1000bets with 1.00 odd and keep my balance of 810 euro. A really dangerous bookmaker or casino how you call it.
há um mês
Hello, your complaint was closed because sports betting is not an area we deal with and we do not have the expertise to resolve it.
However, regarding the situation itself, do you know why the casino decided to close your account and take your money?
Perhaps I could try to help by sending you some links where you could see if you can file a complaint there.
You can find them here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
há um mês
I have been playing for a long time with them and they had not asked for verification. Was making deposits and withdrawals were instant. I was requesting withdrawal of 500 600euro they arrived instantly, so the experience it self was really good. I don't know why they decided to close my account as i had no limit decrease, i was receiving freebets and bonuses. I had no indication that there was a possibility for my account to be closed, and even unimaginable that they would confiscate winnings, thats why i was keeping 600 700 800 in balance. Suddendly they requested verification and after sending the nessecary documentation they sent an email that my account is fully verified,and mention a term that we will close the account according to x paragraph of the terms and conditions and will settle all the bets will odd 1.0. I had no unsettled bets so in my opinion if i had placed 1000 bets during one year, they have paid those bets and suddenly after one year they say look we have paid you but now we decide to reverse those bets and keep the money you have won. I had made more than 400euro in deposits the days before and had a balance of 810 so they even not returned my deposits because i was in profit in total.
há um mês
What I would say about this case is that the casino can close an account without giving a reason. But only if the player does not have an active balance on it. Of course, if you violate any Terms, they can confiscate your winnings and close your account, but if that hasn't happened, it shouldn't be like that.
So try looking at the links I gave you, and I think they will be able to help you there.
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