há um ano
Se desejar discutir algo relacionado com Mega Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Mega Casino - discussão geral
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Olá, você tem uma licença na Espanha? Obrigado.
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há um ano
Hey. This casino does have a license in Spain, indeed.
You can find all the relevant information in the review of this casino.😉
Are you a player there, or are you thinking to sign up, perhaps?
há um ano
Pretendo me inscrever se eles tiverem boas ofertas de bônus e jogos.
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So, let us know when you check that out. We would like to hear about your experience, for sure.
há 2 meses
Olá, depositei €600 e ganhei €14.000. Entrei em contato com eles pelo chat para encerrar minha conta e me disseram que eu perderia meu saldo se o fizesse. No fim, perdi os €14.000 porque não me informaram corretamente. Eu poderia ter encerrado minha conta e protegido os €14.000. Não recomendo este cassino.
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há 2 meses
Hi, I understand that you didn't want to lose money, and I don't think it's entirely fair that they would take money from you for that.
But what do you mean when you say they didn't inform you properly, when you also say they told you in a live chat?
Did this happen recently?
I would definitely lodge a complaint because it's not normal for them to take your money when you basically want to protect it.
há 2 meses
Hi, I understand that you didn't want to lose money, and I don't think it's entirely fair that they would take money from you for that.
But what do you mean when you say they didn't inform you properly, when you also say they told you in a live chat?
Did this happen recently?
I would definitely lodge a complaint because it's not normal for them to take your money when you basically want to protect it.
há 2 meses
Eu tinha 14.000 euros e perguntei sobre o encerramento da minha conta, e eles me disseram que se eu a encerrasse, perderia o dinheiro.
Então esperei dois dias e acabei perdendo dinheiro no cassino.
Então descobri que podia fechar minha conta e receber meu dinheiro de volta, mas me disseram pelo chat que não era possível, que se eu a fechasse perderia todo o meu crédito.
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há 2 meses
So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try.
há 2 meses
So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try.
há 2 meses
Isso aconteceu em dezembro. Reportei o ocorrido ao cassino e eles me disseram que me dariam uma resposta em 96 horas, mas até ontem não haviam respondido.
Após uma semana, apresentei uma queixa à DGJO da Espanha, que está pendente de registro, para que possam sancionar o operador por informações falsas.
Olha, vou anexar a captura de tela do chat onde o atendente me informou que eu perderia o saldo, e a resposta dele que recebi ontem por e-mail. 
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há 2 meses
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
há 2 meses
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
há 2 meses
Olá, mas eu já apresentei uma queixa à DGJO aqui na Espanha.
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há 2 meses
Oh. In that case, please inform us about the outcome.
há um mês
You can do so here on the forum. Just a question, though: how is DGJO related to this casino, please? As far as I can see in the review, this casino is not licensed in Spain. Has anything changed, perhaps?
If not, there is a significant likelihood that the national regulator will not conduct an investigation.
I just want to confirm my understanding, thank you.
há um mês
You can do so here on the forum. Just a question, though: how is DGJO related to this casino, please? As far as I can see in the review, this casino is not licensed in Spain. Has anything changed, perhaps?
If not, there is a significant likelihood that the national regulator will not conduct an investigation.
I just want to confirm my understanding, thank you.
há um mês
É claro que ele tem licença na Espanha, como o colega dele já mencionou, mas isso não importa. Tentei registrar uma queixa e nenhum dos seus colegas quis aprová-la. Não sei como vocês lidam com essas questões, mas vejo uma grande falta de organização.
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há 2 meses
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
há um mês
Tentei registrar uma reclamação, mas foi rejeitada, alegando que fui eu quem utilizou o saldo e não encerrou a conta.
Como posso encerrar minha conta se, quando perguntei sobre o encerramento, me disseram que eu perderia meu dinheiro? Não entendo o processo de tratamento de reclamações deles.
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há um mês
Well, I believe the matter was explained:
"So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try."
This implies that based on information provided in your complaint request, my colleagues could not help. Jaro told you it might not help.
I also could not find any information about the DGJO here on the forum or from other sources aside from a one-year-old post saying, "Hey. This casino does have a license in Spain, indeed."
Based on the current review, there is no such license anymore. Thus my question.
Regardless of the circumstances, I believe that well-intentioned questions deserve an answer, but I will leave that decision to you.
há um mês
Well, perhaps a bit of context helps:
In casinos there are only two options. Closing an account due to gambling addiction and closing an account. However, casinos are not always capable of closing an account with an active balance, so in such cases the balance can be voided to close the account. Regular players may wait for the balance to be withdrawn and then close the account. Struggling player, who may need an immediate block, however, may face voiding the balance.
There is no middle ground, and addicted players may lose the balance to get blocked instantly.
Health is more important than money when it comes to problem gambling. I imagine this is not easy to accept, though.
há um mês
Well, perhaps a bit of context helps:
In casinos there are only two options. Closing an account due to gambling addiction and closing an account. However, casinos are not always capable of closing an account with an active balance, so in such cases the balance can be voided to close the account. Regular players may wait for the balance to be withdrawn and then close the account. Struggling player, who may need an immediate block, however, may face voiding the balance.
There is no middle ground, and addicted players may lose the balance to get blocked instantly.
Health is more important than money when it comes to problem gambling. I imagine this is not easy to accept, though.
há um mês
Você está inventando ou generalizando muito, e isso não é bom. Cada país tem regras diferentes, e não funciona assim na Espanha.
Na Espanha, existe proteção ao jogador e o bom desempenho em campo é valorizado.
Isso significa que, se um usuário solicitar ao cassino o encerramento de sua conta, o cassino não poderá mentir e dizer que ele perdeu seu saldo (na Espanha, isso NÃO PODE acontecer).
O cassino tem a obrigação de ajudá-lo com o encerramento no momento ou proteger seus fundos.
Já que eles gostam tanto disso, ou se esforçam tanto para ser o melhor site de cassino, recomendo que contratem funcionários de cada país e parem de generalizar tudo o que dizem.
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