MoonWin Casino - discussão geral

Hello, I just wanted to get some advice on how long verification can take and what is required. I sent the documents 3 days ago and nothing is happening

I've already taken a selfie photo with the piece of paper where I have my driver's license and ID in my hand and the note should say Hello MoonWin, and I'm still not starting to get skeptical 🥹

Hallo ich wollte mich nur beraten wie lange kann eine Verifizierung dauern bzw. auch was alles verlangt wird. Ich habe die Dokumente vor 3 Tagen geschickt und es passiert nix

ich habe auch schon selfie-foto mit dem Zettel gemacht wo ich fuhrerschein und Ausweis im hand habe und an zettel sollte stehen Hello MoonWin, und noch immer nix langsam werde ich skeptisch 🥹

Hello. As I can see in this few reviews for the casino 👈, people are quite happy with the withdrawal speed. Sounds to me quite positive, even though no one has actually specified how fast was the verification process. Have you got any confirmation from the support about them receiving your documents? Or maybe some kind of information in your account, like the status of the account? You always can ask them, just to be sure everything is ok. I wouldn't be too skeptical, it is not unusual, especially with the first withdrawal, the casinos need this kind of documents as a proof to get the KYC done. Please let us know if anything new happens.

Hello

First I uploaded the driver's license, telephone bill and the debit from the account (deposit) in my profile. Then I received an email saying that I had to take this selfie, I sent that and nothing has been reported since then. Already 4 days ago! I understand that you have to do KYC but in my experience at other casinos it happens almost in real time and it was done in a few hours. Even if you do this KYC somewhere else, this still happens. fast. If Moonwin continues to issue this KYC, then Moon win has no authority over the course and current status of processing. Otherwise not a bad casino, the support is really nice. And the first payout has already been successful, but only 100 euros without verification... At 4000 euros, the casino reserves the right to pay out something without verification... I hope that it works

Hallo

zuerst habe ich im Profil der Führerschein telefon rechnung und die Abbuchung vom Konto (Einzahlung) hoch geladen dann ist email kommen das ich eben diese Selfie machen muss , das habe Ich geschickt und seit dem nix keine meldung. Schon 4 tage her! Ich verstehe das mann KYC machen muss aber nach meiner Erfahrung bei anderen Kasinos pasiert das fast im Echtzeit in ein Paar stunden war es fertig. Auch wenn man Diese KYC ganz wo anders macht passiert das rel. schnell. Wenn das Moonwin diese KYC weiter vergibt dann hat Moon win keine kompetenz über den Verlauf und aktuellen Stand der Verarbeitung. Sonst nicht schlechte Kasino der support ist ja ee nett. Und Erste Auszahlung ist ja ee schon gelungen aber nur 100 euro ohne Verifizierung… Bei 4000 eur behält das Casino das Recht ohne Verifizierung was auszuzahlen… ich hoffe das das auch gelingt

I wouldn't be worried yet even though I know that if you don't get a reply for 4 days it's certainly not pleasant. The casino has to make all the necessary checks and when everything is in order I'm sure they will get back to you. But have you tried asking in chat how your account verification is going ? 

Regarding the withdrawal, you write that you have already received one, so I think it's all the better and there's nothing to worry about so far. I strongly believe that once the casino has checked your documents and everything is in order, you will eventually be able to withdraw.

If you have any new information, let me know. 

And of course try to think positive, I'll keep my fingers crossed that you get everything behind you quickly. 🤞

Guys, I just strongly advise everyone not to play in this casino.

The RTP is bad, you very rarely get free spins or a win after the 10th deposit.

As far as the payout goes, HORROR, it takes forever. First they say in the chat that the payout will be processed in 24 hours, then they say after 72 hours the payout is still being checked by another department and all this even though you are verified.

Leute ich rate nur jedem dringend davon ab in diesem Casino zu spielen.

Das RTP ist schlecht, man kriegt nur sehr selten nach der 10ten Einzahlung mal Freispiele oder ein Gewinn. 

Was die Auszahlung angeht HORROR, das dauert ewig zuerst heißt es im Chat in 24 Stunden wird die Auszahlung bearbeitet dann heißt es nach 72 Stunden die Auszahlung wird noch von einer anderen Abteilung geprüft und das ganze obwohl man verifiziert ist.

Hi, I read that not the best experience with the casino. 

As for the withdrawal, how long have you been waiting please ? It's certainly not nice when you always get a different timeframe and the casino never meets it. 

Nevertheless, to add, we give casinos 14 days to sort out all the checks around sending the money. 

Your patience is probably running out since you have submitted a complaint and we will see if we need to contact the casino to help you. I would be very happy if that was not the case and you saw your money soon. 

Let me know if anything changes. 

I have been waiting for three days and I am always told that I will receive my winnings within 24 hours. But nothing happens

ich warte seit drei Tagen und immer wird gesagt ich bekomme meinen Gewinn innerhalb von 24 Stunden. Aber es passiert nichts

They probably shouldn't keep telling you the same thing if they can't keep it up, because I think they lose credibility. 

However, you're only at the beginning of the 14 days, so I wouldn't be totally sceptical.

What payment method did you use to withdraw ?  

The worst casino I've ever been to...

The worst casino I've ever played in! No winnings whatsoever!

But the worst part is that they don't take gambling addiction prevention seriously! I've asked them to close my account at least 10 times because I have a gambling problem! Every time they tell me to calm down and that we can agree on limits 😃. Great for a gambling addict.

Even on the tenth attempt to close the account, they said we should first agree on limits, so I said okay, then a €100 deposit limit per month... She replied that this was too low because I wouldn't get the VIP bonuses. 😃

I've never experienced anything like this at any other casino! It should be shut down immediately.

So, everyone! Just stay away from that casino!!

Das schlimmste Casino wo ich je…

Das schlimmste Casino wo ich je gespielt habe! Keinerlei Gewinne! 

Aber das schlimmste ist das sie Spielsucht Prävention nicht ernst nehmen! Ich habe bestimmt 10x darum gebeten das sie mein Konto schließen da ich ein Spielsucht Problem habe! Jedes Mal sagen sie das ich mich beruhigen soll und wir Limits vereinbaren können 😃. Ganz toll bei einem spielsüchtigen. 

Da sie selbst beim 10ten Versuch das Konto zu schließen sagten das wir erstmal Limits vereinbaren sollten, sagte ich gut dann macht 100€ einzahlunslimit im Monat…. Da schreibt sie zurück das wäre zu wenig da ich dann nicht die vip Bonuse bekommen würde. 😃

Habe ich wirklich noch bei keinem Casino erlebt! Sollte direkt geschlossen werden.

Also an alle! Bloß Finger weg von dem casino!!

Hello,

thank you for reaching out, because we have been observing quite a pattern in applying those practices to players. Would you also submit an official complaint regarding what you just described, please?

https://casino.guru/complaints/create

Cases have been piling up, and my colleagues are working to convince the casino to change its ways. Every case submitted helps with that initiative. Based on the most recent update I discovered, we are about to present the operators (as a group) with a summary of the consequences if these practices continue.

I hoped you could assist us with that by submitting your experiences through the complaint.