40 seconds? How many questions have you been asked? If any....🤔
I mean, I have never heard about such a quick verification call. Anyway, I hope all will end up well for you. But if you could use some support, come back and update us, ok?
We'll be here.
2 perguntas. Eu jogo em outro lugar. 2 quantas contas eu tenho na Mostbet.
Necessariamente. A última resposta é deles. Eles escrevem que o cheque está de acordo com a cláusula 2.9 da regra e depois com 7.9. Eles não sabem o que estão fazendo.
Hm, so I would say there are not enough questions for a verification call and I find them a bit irrelevant, although this is my opinion.
However, I have looked at point number 2.9 which says this: "The verification period of the documents and other details is determined by the Betting Company, and normally takes up to 60 days, but it can be more or less depending on the complexity of the case."
This is quite a long time for the casino to process the KYC. We give the casino 14 days to do this, so if nothing happens by then, be sure to let us know.
I have one more question. Does your case concern sports betting ?
necessariamente, 14 dias a partir de hoje ou a partir de quando a ligação foi realizada? não, ganhei no kazeno, mas fiz apostas na moeda nacional deles 
14 days from the start of the KYC. Okay, I asked mainly because we don't deal with sports betting because we don't have experts in it, if I wanted to make sure. So can you confirm how long your verification has taken in total ?
A data de verificação começou com minha primeira recarga, era 13/09/2023 
e continua até agora, aqui está a primeira resposta deles 
agora eles não respondem aos e-mails
Hello.
I tried to translate the email per Google Lens, but you would not believe what I got... Could you perhaps copy and paste the text directly to the reply, so we have a chance to see it auto-translated?
I think there is some suspicion regarding your account, so you also need to pass the verification call, but that does not explain why the casino has become silent recently. 🤔
Good day, dear player!
Your account has been frozen.
According to clause 3.7 of the rules. for identification, the Bookmaker Company has the right to ask the user for identification documents and conduct a video call.
To carry out the identification procedure, you need to send the following data in response by letter:
1. A photo of the bank card from which the deposit was made (if there are several cards, it is enough to provide a photo of one), as well as a selfie with this card;
2. Your passport photo next to your face (all data in the document must be clearly visible and not obscured);
3. A photo of your passport with all personal data, next to another personal document of your choice (TIN, RNOKPP, driver's license, birth certificate, foreign passport, military ID, etc.);
4. Skype login;
5. The ID of your game account (the ID is indicated in the personal account in the upper right corner under the "Personal account" button).
After providing the necessary documents, you will be assigned a Skype video conference for identification.
a 16.09.2023 next letter
We inform you that the verification of the data provided by you has been carried out.
To complete the identification procedure, we need to make a Skype video call to confirm your identity.
Choose a convenient date and time for a video call from the options below:
09/18/2023 10:20 GMT+3 my date for call verification
09/21/2023 10:20 GMT+3
09/22/2023 10:20 GMT+3
In response to this message by letter, you must send answers from the proposed date and time for the call, as well as indicate information about the preferred language for future communication.
So the casino froze your account, but after providing the KYC documents, everything is fine and you can log in to your account, yes ?
As far as the skype call is concerned, we have already discussed that.
However, if the casino hasn't contacted you yet and hasn't given you any answer about whether the skype call was okay and they don't reply to your emails, I think it's time to file a complaint. Just click here to open it.
KYC has been going on for a long time, although I understand that it's a process that casinos care about, but if you don't get any response and you don't know what's going on, I don't think it's right.
Nevertheless, if by any chance you do get a response from the casino, feel free to update us as well. I hope this will be resolved as soon as possible. Fingers crossed
Só consigo fazer login e quase todo o resto não funciona em sites 
e aqui está a última resposta à minha pergunta 
Hello!
The first screenshot says: "Your account has been temporarily frozen for security reasons" .
May I know what the status of your verification process currently is?
Ainda assim é isso que eles enviam 
I'm quite sure the casino is concerned about the account genuity or your gameplay. I have seen that before, hence, I'm convinced your account is flagged in the system.
I would not say the complaint does not help, you just need to cooperate and help us understand the issue.
I suggest you read this guide to understand:
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Any chance you were engaged in sports betting? That would be a complication....
Foi assim: eles têm um programa de bônus 
lá ganhei a moeda interna deles, troquei no programa de fidelidade, lá me deram 105 UAH para uma conta bônus, ganhando apenas nas apostas, aqui está o resultado das apostas 
Apostei em tudo que atendesse aos requisitos de saque, depois de ganhar o bônus, fui creditado 105 ou 103 UAH na conta principal, depois ganhei 2.000+ UAH no cassino e fiz um depósito em Litecoin, já que meus cartões da Ucrânia não foram aceitos quando eu queria sacar fundos, veio uma recusa e a conta foi congelada, e desde então não me deram meus ganhos e não querem devolver o depósito! Na verdade, há uma captura de tela da confirmação
Thank you very much for such a great summary.
Please, send this post in the complaint thread too, because, as far as I see, you were asked additional questions.
It would be much more convenient if the casino provided even the slightest clue. I think I've guessed enough let's focus on facts via your complaint. 🤔
isso é tudo que eles respondem, não importa a pergunta que eu faça.
Frankly, I have nothing to say. There is nothing new I can add. Let's wait and see. 🙁
e como você conseguiu essa classificação neste país, se há tantas reclamações!
The answer is quite simple, not every complaint here on the forum was transferred to an official complaint. Out of 92 complaints, only 3 have not been solved:
Dated back to 2020, 2021, and 2022.
https://casino.guru/complaints/all
More details are found in the tab called "Safty Index Explained"
In general, the casino seems to be ok.
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