Olá, hoje tomei um banho frio no cassino National.
Depositei 2000 coroas checas ontem.
E depois de algumas horas, ganhei cerca de 380.000 CZK (15.000 €).
Realizei o saque em quatro transferências de 4x95.000 CZK.
E então aconteceu 🙁
todos os ganhos confiscados
Acabei de receber meu depósito de volta do cassino 🙁
E foi isso que eles me escreveram:
Notamos que você ultrapassou nosso limite máximo de aposta permitido ao usar a regra de bônus ativa "Unlimit 60".
Informamos que, de acordo com nossos Termos e Condições:
1e. A aposta máxima com um bônus ativo é de 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130.000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Salvo indicação em contrário nos termos especiais do bônus). A compra de quaisquer recursos de jogo (incluindo, entre outros, respins) aumentará o valor da sua aposta. Se o jogador exceder a aposta máxima quando o bônus estiver ativo, o Cassino Nacional reserva-se o direito de confiscar os ganhos. Se a moeda da sua conta não for especificada, o valor máximo da aposta é equivalente a 5 euros na sua moeda.
Portanto, decidimos confiscar os ganhos. Você ficará apenas com o depósito inicial a partir do qual ativou o bônus.
Lembre-se de que, ao se cadastrar, você aceitou nossos Termos e Condições. Você pode consultá-los na íntegra pelo seguinte link: https://nationalcasino.com/rules/bonus-terms
Informe-nos se deseja receber seu histórico de apostas para verificar todas as informações por conta própria.
tradução:
Notamos que você violou nossa regra sobre a aposta máxima permitida com um bônus ativo ao jogar "Unlimit 60".
Gostaríamos de informar que, de acordo com nossos Termos e Condições Gerais:
1e. A aposta máxima com um bônus ativo é de 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130.000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Salvo indicação em contrário nos termos específicos do bônus). A compra de quaisquer recursos de jogo (incluindo, entre outros, respins) aumentará sua aposta. Se um jogador exceder a aposta máxima enquanto o bônus estiver ativo, o National Casino reserva-se o direito de confiscar os ganhos. Se a moeda da sua conta não estiver listada, o valor máximo da aposta é equivalente a 5 euros na sua moeda.
Portanto, decidimos confiscar seus ganhos. Você ficará apenas com o depósito original a partir do qual ativou o bônus.
Ao se cadastrar, você concorda com nossos Termos e Condições. Você pode lê-los na íntegra no seguinte link: https://nationalcasino.com/rules/bonus-terms
Informe-nos se deseja receber seu histórico de apostas para que possa analisar todas as informações por conta própria.
Então, escrevi este e-mail para eles:
Entendo que os Termos e Condições incluem um limite máximo de apostas. No entanto, gostaria de salientar que em nenhum momento durante o meu jogo fui notificado ou avisado de que estava a exceder esse limite. O sistema permitiu-me fazer apostas mais elevadas sem qualquer restrição ou alerta.
Do meu ponto de vista, eu estava jogando de boa fé, usando a plataforma conforme me foi apresentada. Se ultrapassar a aposta máxima é uma violação grave, acredito que o sistema deveria impedir tais apostas ou, pelo menos, alertar o jogador claramente em tempo real.
Dadas essas circunstâncias, peço gentilmente que reconsidere sua decisão. Agradeceria uma resolução justa, como um pagamento parcial ou outra forma de acordo, levando em consideração que depositei e joguei com fundos reais.
tradução:
Venho por meio desta escrever em relação à recente decisão de confiscar meus ganhos devido a uma suposta violação da regra de aposta máxima enquanto utilizava um bônus ativo.
Entendo que os Termos e Condições incluem um limite máximo de aposta. No entanto, gostaria de salientar que em nenhum momento durante o jogo fui notificado ou avisado de que estava ultrapassando esse limite. O sistema permitiu-me fazer apostas mais altas sem quaisquer restrições ou avisos.
Do meu ponto de vista, joguei de boa fé e utilizei a plataforma conforme me foi apresentada. Se ultrapassar a aposta máxima for uma violação grave, acredito que o sistema deveria impedir tais apostas ou, pelo menos, alertar os jogadores claramente em tempo real.
Dadas essas circunstâncias, peço gentilmente que reconsidere sua decisão. Agradeceria uma solução justa, como um reembolso parcial ou outra forma de acordo, considerando que depositei e joguei com fundos reais.
Existe alguma possibilidade de resolver essa severa confiscação dos ganhos?
Obrigado pela resposta, Hydroman92.
Hi today I got a cold shower from the National casino.
I deposited 2000czk yesterday
and after a few hours I won about 380000czk (15000€)
I entered the withdrawal into four transfers of 4x95,000 CZK.
and then it came 🙁
all winnings confiscated
I just got my deposit back from the casino 🙁
and this is what they wrote to me:
We noticed that you have breached our maximum allowed bet with an active bonus rule playing "Unlimit 60".
Be kindly informed that according to our Terms and Conditions:
1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130,000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, the National Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.
Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus.
Keep in mind that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: https://nationalcasino.com/rules/bonus-terms
Please let us know if you want to receive your bet history to check all information by yourself.
translation:
We noticed that you violated our rule for the maximum bet allowed with an active bonus when playing "Unlimit 60".
We would like to inform you that according to our General Terms and Conditions:
1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130,000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless otherwise stated in the specific bonus terms). Purchasing any game features (including but not limited to respins) will increase your bet. If a player exceeds the maximum bet while the bonus is active, National Casino reserves the right to confiscate the winnings. If your account currency is not listed, the maximum bet amount is equivalent to 5 euros in your currency.
Therefore, we have decided to confiscate your winnings. You will be left with the original deposit from which you activated the bonus.
Please note that when you registered you agreed to our Terms and Conditions. You can read them in full at the following link: https://nationalcasino.com/rules/bonus-terms
Please let us know if you would like to receive your betting history so you can review all the information yourself.
Then I wrote them this email:
I understand that your Terms and Conditions include a maximum bet limit. However, I would like to point out that at no point during my gameplay was I notified or warned that I was exceeding this limit. The system allowed me to place higher bets without any restriction or alert.
From my perspective, I was playing in good faith, using the platform as it was presented to me. If exceeding the maximum bet is a critical violation, I believe the system should prevent such bets or at least clearly warn the player in real time.
Given these circumstances, I kindly ask you to reconsider your decision. I would appreciate a fair resolution, such as a partial payout or another form of compromise, taking into account that I deposited and played with real funds.
translation:
I am writing to you regarding the recent decision to confiscate my winnings due to an alleged violation of the maximum bet rule while using an active bonus.
I understand that your Terms and Conditions include a maximum bet limit. However, I would like to emphasize that at no time during the game was I notified or warned that I was exceeding this limit. The system allowed me to place higher bets without any restrictions or warnings.
From my perspective, I played in good faith and used the platform as it was presented to me. If exceeding the maximum bet is a critical violation, I believe the system should prevent such bets, or at least clearly warn players in real time.
Given these circumstances, I kindly ask you to reconsider your decision. I would appreciate a fair solution, such as a partial payout or other form of compromise, considering that I deposited and played with real funds.
Is there any chance of resolving this harsh confiscation of winnings?
thanks for the reply Hydroman92
Ahoj dnes jsem dostal studenou sprchu z National casino.
včera jsem vložil 2000czk
a po několika hodinách jsem vyhral cca 380000czk (15000€ )
výběr peněz jsem zadal do čtyř převodů 4x95000czk.
a pak to přišlo 🙁
všechny vyhry zabaveny
vrátil se mi akorat od casina vklad 🙁
a tohle mi napsali:
We noticed that you have breached our maximum allowed bet with an active bonus rule playing "Unlimit 60".
Be kindly informed that according to our Terms and Conditions:
1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, the National Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.
Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus.
Keep in mind that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: https://nationalcasino.com/rules/bonus-terms
Please let us know if you want to receive your bet history to check all information by yourself.
překlad:
Všimli jsme si, že jste porušili naše pravidlo pro maximální povolenou sázku s aktivním bonusem při hře „Unlimit 60".
Dovolujeme si vás informovat, že dle našich Všeobecných podmínek:
1e. Maximální sázka s aktivním bonusem je 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Pokud není ve zvláštních podmínkách bonusu uvedeno jinak). Zakoupení jakýchkoli herních funkcí (včetně, ale nikoli výhradně, respinocí) navýší vaši sázku. Pokud hráč překročí maximální sázku, když je bonus aktivní, vyhrazuje si National Casino právo zabavit výhru. Pokud není uvedena měna vašeho účtu, maximální výše sázky je ekvivalentní 5 eurům ve vaší měně.
Proto jsme se rozhodli výhru zabavit. Zůstane vám původní vklad, ze kterého jste bonus aktivovali.
Mějte na paměti, že jste při registraci souhlasili s našimi Obchodními podmínkami. Můžete se s nimi plně seznámit na následujícím odkazu: https://nationalcasino.com/rules/bonus-terms
Dejte nám prosím vědět, zda si přejete obdržet historii svých sázek, abyste si mohli všechny informace sami zkontrolovat.
Pak jsem jim napsal tento mail:
I understand that your Terms and Conditions include a maximum bet limit. However, I would like to point out that at no point during my gameplay was I notified or warned that I was exceeding this limit. The system allowed me to place higher bets without any restriction or alert.
From my perspective, I was playing in good faith, using the platform as it was presented to me. If exceeding the maximum bet is a critical violation, I believe the system should prevent such bets or at least clearly warn the player in real time.
Given these circumstances, I kindly ask you to reconsider your decision. I would appreciate a fair resolution, such as a partial payout or another form of compromise, taking into account that I deposited and played with real funds.
překlad:
Píšu Vám ohledně nedávného rozhodnutí o zabavení mé výhry z důvodu údajného porušení pravidla maximální sázky při používání aktivního bonusu.
Rozumím, že Vaše Smluvní podmínky zahrnují limit maximální sázky. Rád bych však zdůraznil, že během hry jsem nebyl v žádném okamžiku upozorněn ani varován, že tento limit překračuji. Systém mi umožňoval sázet vyšší sázky bez jakéhokoli omezení nebo upozornění.
Z mého pohledu jsem hrál v dobré víře a používal platformu tak, jak mi byla prezentována. Pokud je překročení maximální sázky kritickým porušením, domnívám se, že by systém měl takovým sázkám zabránit, nebo alespoň hráče v reálném čase jasně varovat.
Vzhledem k těmto okolnostem Vás laskavě žádám, abyste své rozhodnutí přehodnotil. Ocenil bych spravedlivé řešení, jako je částečná výplata nebo jiná forma kompromisu, s ohledem na to, že jsem vložil a hrál se skutečnými prostředky.
Je prosim nejaka sance tohle drsne zabaveni vyhry nejak řešit?
dekuji za odpověď Hydroman92
Traduzido automaticamente:
🙁
