Novibet Casino - discussão geral

Hello, good afternoon, I made a withdrawal but it's taking too long, but the casino tells me that withdrawals are not processed on business days, please can you help me

Hola buenas tardes hice un retiro pero ya tardo demasiado pero en el casino me dicen que los retiros no se procesan en dias habiles porfavor pueden ayudarme

Hello there.

So, now you have another issue in Novibet Casino too?

Just a few questions, if you don't mind:

Has your account been fully verified?

Have you successfully withdrawn from this site before?

When did you complete the KYC or submitted the withdrawal, please?

I know it's a lot of questions, but to respond accordingly, I could use the answers.

I don't know what you mean by problems, the truth is, I don't know that I have problems I say what happens I say what happens but I don't make it a problem I am looking for a solution to something that has been taken as confusing or wrong but I don't have to believe or feel that it is a problem how I can be wrong or wrong Or how I can misinterpret things so I don't see why And let's say what would it do for me to answer your questions it's fine and you want to analyze me and investigate further but look it up its way but I have nothing to hide but neither do I have the obligation to tell you or answer what you ask me So I don't have any problem I don't know I have a great time with this if it can't be played I look for another one I invest my money I have my I work my business and I don't see if one side doesn't want me then I go to another and so on but I'm fine there is no problem

No sé a qué se refiere con problemas la verdad pues desconozco que tenga yo problemas digo lo que pasa digo lo que sucede más no lo hago un problema Busco una solución a algo que se ha tomado confuso o equivocado pero no tengo por qué creer o sentir que es un problema como yo puedo estar equivocado o mal O como yo pueda malinterpretar las cosas así de que no veo Por qué Y este digamos de qué serviría que yo le conteste sus preguntas está bien y usted me quiere analizar y a investigar adelante pero búsquenlo por su forma pero no tengo nada que esconder pero tampoco no tengo ni la obligación de decirle o contestar lo que usted me pide Así que no tengo ningún problema no sé me la paso muy bien este si no se puede jugar busco otro invierto mi dinero tengo mi trabajo mi negocio y no veo si un lado no me quieren pues me voy a otro y así sucesivamente pero estoy bien no hay ningún problema

Good afternoon, just make the comment without discussion without complaint, it's just to tell you that you can't say something because the ease with which they cut you off is by closing your accounts, so here they just closed my account in Novivet such Once just for having told him that how was it possible that they did not have the ability to answer the questions that one asks the support people and their manager because there has to be a manager? They don't teach them, they train them only to obey, they don't train them, they just train them, and the annoyance is because I question them in the answers they give. So, no problem, gentlemen, you can close that door but it opens a thousand. I say it what a shame to be a good casino because the truth is I am not going to criticize it, it is very good but what a bad act they do not take responsibility for their actions for their mistakes they want to get clean But well the Time will tell and we'll see How we'll be, well, I'm going to continue here and here We'll continue Take care of yourselves, thank you and Take care of your clients, don't take care of money, the truth is that you will get more money taking care of your clients than taking care of money, that's not how they are, I don't know they know how to do things to accuse things check not only with articles that they just know how to paste them and they don't even know what they say because they have never read it completely

Buenas tardes no más hacerles el comentario sin discusión sin queja es nomás decirle de que no puede uno decir algo porque la facilidad con que lo cortan a uno es cerrando de las cuentas a uno así de que aquí me acaban de cerrar mi cuenta en novivet tal vez solo por haberle dicho de que cómo era posible que no tuvieran la capacidad de contestar a las preguntas que uno hace las personas de soporte y al encargado de ellos porque tiene que haber un encargado Creo que nomás lo manipula para que digan tal cosa los entrenan no les enseñan los entrenan solo a obedecer no los capacitan nada más los entrenan y la molestia está porque los cuestiono en las respuestas que ellos dan Así que no hay problema señores pueden cerrar esa puerta pero se abren mil Así que gracias y pasen buenas tardes y lo digo qué pena de ser un buen casino porque la verdad no voy a criticarlo es muy bueno pero qué mal actuar no se hacen responsable de sus actos de sus errores cometidos quieren llegar limpio Pero bueno el tiempo lo dirá y ya veremos Cómo estaremos pues yo voy a seguir aquí y aquí Seguiremos Cuídense gracias y Cuiden a sus clientes no cuiden el dinero la verdad les va a dar más dinero cuidando a sus clientes que cuidando el dinero así no son así no se hacen las cosas sepan hacer para acusar las cosas comprueba no solo con artículos que nomás saben pegarlos y no saben ni lo que dicen porque nunca lo han leído completamente

Hello.

I don't understand your post pretty well.

I found the submitted complaint against the Highway Casino - this thread is about the Novibet Casino, so I wanted to be sure you are posting your information in the proper thread. Do you understand me, please?

You also asked for help - so it seems there are some troubles.

Hence, we need more details to provide help. Submit another complaint, this is how we help players.

I hope you'll manage to catch my meaning.

So, it seems you are just not happy with the rude support - ok

Are you still asking for help, though?

Good morning, sorry for being defensive. I don't have the experience of this kind of help. I always mistakenly think that they give preference to casinos.

Buenos Dias disculpen por estar a la defensiva no tengo la experiencia de esta clase de ayuda siempre pienso eroneamente que le dan preferencia alos casinos

When it comes to your comment where you say that "you can't say anything otherwise the casino closes your account". I suppose it's always the best to be polite and cooperative as long as you have any balance on your casino account. Once you manage to get all the winnings, feel free to express your opinion no matter if they like it or not.

Well, not even though they haven't paid me, I do want to experience my feelings. Right now I'm at a point where if they pay me, well, if not, then let them take advantage. I don't limit myself to expressing my feelings when they get me out of my mind.

Pues yo no aunque no me hayan pagado yo sí quiero experimentar mi sentir ahorita estoy en un punto que si me pagan bueno y sino pues que les aproveche yo no me limito a expresar mi sentir cuando me sacan de mis casillas.

Hello,

I am not sure what appears to be the problem, but additionally based on your most recent user review, it seems like you do not like this casino much. Well, if I may start with a question, I would like to know whether you need some sort of help.

Do you somehow struggle to get your winnings? I'm asking because there is a pretty fair chance we might be able to help.

So, consider further explanation, please.

They are also trying to scam me, I have multiple pending bonus payments, 13 days waiting, I communicate daily with the casino support and they are of no use, they are committing consumer fraud through misleading advertising and failing to comply with their contract (tyc ), which are two crimes, one criminal and the other corresponding to the direction of games and raffles.

A mi también me están intentando estafar, tengo múltiples pagos de bonos pendientes, 13 días a la espera, me comunico diario con el soporte del casino y no sirven de nada, están cometiendo fraude al consumidor por publicidad engañosa e incumpliendo con su contrato (tyc), lo que son dos delitos, uno penal y el otro correspondiente a la direccion de juegos y sorteos.

If you feel you need some help from our team, please do not hesitate to submit a free-of-charge complaint. I am sure they will do their best to get it all solved. Please follow this link to do so, and let us know if you need any other help.

Hello, I have problems with my withdrawal.

They have been verifying my account for a week, but a few hours after they verify it, they ask me again for the same document. Once verified, they ask me to wait a period of 24 hours to withdraw my money. 24 hours pass and I They unverify the account again, asking me to resend the documents that had previously been verified. It is the first time I have tried to withdraw something, I have sent emails and called countless times and they always give me the answer that I only have to wait a period of 24 hours, when I wait for them, they ask me to cancel my withdrawal and do it again, now that my documents have not been verified, I have approximately 10 emails that my documents were verified and continuously another 10 that I have to re-upload.

My only question is if they are going to keep my money or what do I have to do to be able to withdraw it?

Hola, tengo problemas con mi retiro.

Desde hace una semana me están verificando mi cuenta Pero unas horas después de qué me la verifican, me vuelven a pedir el mismo documento, Una vez verificada me piden que espere un lapso de 24 horas para retirar mi dinero, Pasan las 24 horas y me vuelven a des verificar la cuenta pidiéndome que reenvíe los documentos que previamente habían sido verificados. Es la primera vez que intento retirar algo, he mandado correos y he llamado infinitas veces y siempre me dan la respuesta que sólo tengo que esperar un lapso de 24 horas, cuando las espero, me piden que cancele mi retiro que lo vuelva hacer, ya que mis documentos no han sido verificados, tengo aproximadamente 10 correos que mis documentos fueron verificados y continuamente otros 10 que los tengo que volver a subir.

Mi única pregunta es si se van a quedar con mi dinero o qué tengo que hacer para poder retirarlo

Hello!

If the casino decides to keep your money, then it's about finding a way to change their minds, or it's a lost cause. It depends. This specific casino should be interested in cooperation, so I would be optimistic.

Under these circumstances, I feel it would be pointless to look for a decent reason why the same documents are getting approved and then rejected in cycles, but I would try to find out the answer anyway if I were you.

There, however, might be a way to solution, the problem is that we resolve issues related to the KYC only after the casino has been trying for more than 14 full days. Do not play with the money, and keep asking the casino what you need to do in order to pass the verification. Come back here with any updates, ok?

Look, I advise you to talk to an agent on the phone while they verify all the documentation and to tell you verbally if everything is in order, then have him help you make the withdrawal and give you a sheet or verification number that Everything is fine because they are very troublesome and that is why I canceled my account with them if they pay you but they are very troublesome and I advise you that after withdrawing you cancel your account because they are very annoying with the documentation

Mira yo te aconsejo que te estes con un agente hablando por teléfono mientras te verifican toda la documentación y que te diga verbalmente si todo está en orden entonces que el mismo te ayude a hacer el retiro y te de un folio o número de verificación de que todo está bien por qué si son bien batallosos yo por eso cancele mi cuenta con ellos si te pagan pero son muy batallosos y yo te aconsejo que después de retirar canceles tu cuenta por qué son muy fastidiosos con la documentación

Hello, I come with an update, the only way the casino can justify itself is that they don't know why they reject me. For 2 days now, I have been dialing and they told me that if indeed everything is verified, the documents have been correctly verified for 72 hours now they say that the withdrawal department They are "in the process of investigation" and the agents say they can't do anything else about it, I have to wait but they don't know how long, there is no specific deadline, they don't give me an answer about anything.

Hola vengo con actualización, la unica manera de justificarse del casino es que no saben por qué me los rechazan desde hace 2 días llevo marcando y me dijeron que si efectivamente todo está verificado los documentos llevan 72 horas verificados correctamente ahora dicen que el departamento de retiros están "en proceso de investigación" y los agentes dicen que no pueden hacer nada más al respecto que tengo que esperar pero no saben cuánto tiempo, no hay plazo específico no me dan respuesta de nada

My question is, how do I change their mind to return it to me?

The only thing they can confirm is that the case has been escalated, and that my documents are 100% verified. I just want to know if they will give me my money and how long it will take?

Mi pregunta es, como les hago cambiar de opinión que me lo regresen?

lo único que me pueden confirmar es que el caso ha sido escalado, y que mis documentos están 100% verificado, solo quiero saber si me darán mi dinero y en cuánto tiempo?

Well, this is a difficult question, and only the support of the casino should be able to answer it. I hope that when your account is finally verified, you will be able to get your money soon. Please let us know whenever you have any updates. Our team will be ready to step in at any time if the issue continues.

May I just ask what payment method you used for your withdrawal?

Hello, they have verified everything about 15 times to date everything is fine, they ask me to wait 24 hours which is how long the withdrawal takes and exactly at 24 hours. After all having been verified again. I receive an email where they ask me again for a document that proves that the telephone number is mine, if I would like them to support me in what other method I can use, they ask me for proof of my telephone number, I send it to them that my phone actually comes Name my phone number, my address and the plan I use, so I don't understand what else I should send.

And what I understand the least is that numerous times the agents have told me that they do not find any problem with my documentation and when they ask me to send it again they do not give me a reason why I should send it again. However I do it.

My withdrawal is through SPEI

Hola, me han verificado todo unas 15 veces hasta la fecha todo está bien, me piden que espere 24 horas que es lo que tarda el retiro y exactamente a las 24 horas. Después de todo haber estado verificado de nuevo. Me llega un correo donde me vuelven a pedir un documento que acredite que el número de teléfono es mío, si me gustaría que me apoyen que otro método puedo utilizar, ellos me piden un comprobante de mi telefonía, yo la mando que en realidad viene mi nombre mi número de teléfono, mi dirección y y el plan que yo uso, no entiendo entonces qué otra cosa debería de mandar.

Y lo que menos entiendo es que numerosas veces los agentes me han dicho que ellos no encuentran ningún problema con mi documentación y cuando me piden volverla a enviar no me dan una razón por la cual debería volverla a enviar. sin embargo lo hago.

mi retiro es por medio de SPEI