há 3 dias
Did the casino tell you why they closed your account and withdrew your money?
há 3 dias
supposely for multiaccount and abusing bonus but show me prove of another account because theirs no need for me todo that it was my first deposit qnd only cuz i got an offer via emeil that couggg my attention so i came here looked if it was trustable and saw it was so i deposited and look out of nowere when i won they delayed withdraw after already verified and made me wait and then como at me for supposly having many accounts and then for abusing bonus how does that work only received a no dep bonus one time and this time i deposited to receive the ooffer they just didnt want to pay me wat i won
há 3 dias
this casino is a joke i swear has bad rating
há 11 horas
Hmm, so regarding multi-accounting, I’d probably just ask if you happened to have an account here in the past, or if anyone in your household or on the same Wi-Fi network also has an account at this casino. That could also be the problem they’re describing.
Then they told you that you abused the bonus, right? Did they mean that you claimed it multiple times—from multiple accounts—or something else, like that you bet over the maximum amount or something else?
há 10 horas
no i have not im positive i have not . i only have that account and as far as bonus i was only given a regestration bonus one time ? and this bonus was with a deposit i made how is that abusing bonus ?
há 10 horas
this is the emeil they send me without support of their suppose claim? This casino seeing from diff players that they delay withdrawel plus they close accounts and cofiscate winnings seens like all have the same common issue plus in trust pilot they have bad reviews so how come here they have a high trust badge when they are burning players for their winnings?
Editado
há 9 horas
The casino usually won't tell you exactly what you did, but will just give a general explanation to protect itself. Based on what they describe, it seems the problem is that you may have claimed the same bonus multiple times across several accounts.
But if you say you didn’t do anything like that, and you have no one around you who did, then I believe our team will give you a hand.
The investigation is ongoing, so I think the smartest thing to do is wait and see how it develops.
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