há 11 meses
Se desejar discutir algo relacionado com Paradise Play Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Paradise Play Casino - discussão geral
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há 11 meses
No reaction from the casino they are ignoring me for over 15 days now
há 11 meses
I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.
Go to this link: https://www.paradiseplay.com/en-NL/faq/account
Then click the chat icon
As you can see, I was able to reach their live chat very quickly
há 11 meses
Haha, o guru do cassino concorda com a Paradiseplay em pegar meu dinheiro e fechar minha conta. Porque fechei minha conta "indefinidamente" no casinosky.
De acordo com o guru do casino, isto significa que indico que sou um viciado em jogos de azar. Realmente, nunca tive uma boa ajuda aqui. Mais uma vez uma piada.
Embora esteja claramente indicado no site do Casino Sky que a autoexclusão se aplica apenas ao Casino Sky e não aos outros casinos.
Mas, uau, se você ganhar muito em outro cassino (como 10.000 euros), de repente você será bloqueado sob o pretexto de bem-estar🤣🤣.
Na verdade, eu tinha pouca confiança de que a equipe de gurus do cassino pudesse fazer qualquer coisa, já que a Playboom etc. também não responde a eles.
Mas aquele guru do cassino, mesmo o Paradisecasino, está certo, me surpreende!!! 🤣🤣🤣🤣🤣
Editado pelo autor há 11 meses
Traduzido automaticamente:
há 11 meses
Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread.
So we'll see where the whole situation goes.
há 11 meses
Ela escreve que o Paradise Casino está certo em aceitar meu dinheiro porque fechei minha conta no Casinosky. Embora afirme claramente que o encerramento da minha conta é apenas para Casinosky e, portanto, não será transferido para Paradiseplay. Então ela encerra minha reclamação. Parece-me claro que mais uma vez não haverá ajuda do guru do casino. Conforme escreve Veronika, ela encerrará minha reclamação se não puder me ajudar em mais nada.
Traduzido automaticamente:
há 11 meses
Hello.
I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.
🤷♀️
há 11 meses
What do you mean with aforementioned progress ?
há 11 meses
This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.
há 11 meses
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
Editado pelo autor há 11 meses
há 11 meses
That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.
Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏
há 11 meses
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
há 11 meses
I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!
há 11 meses
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
há 11 meses
Lets hope for the best.
há 11 meses
Ah, você não pode estar falando sério!? Eles são muito ruins!
Você receberá seu depósito de volta e eles irão ignorá-lo e não responderão mais a nada.
Editado pelo autor há 11 meses
Traduzido automaticamente:
há 11 meses
Yes klopt niks van dit casino.
I have checked the terms & conditions
Based on your T&C its not saying anything about confiscated funds.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being
In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.
They should pay out our winnings its a shame that we have to file complaints about this here.
há 11 meses
É uma gangue corrupta. Assim que você ganha muito, eles colocam aquela regra para você não pagar. Realmente ridículo.
Tenho pouca esperança de que algo seja feito porque eles nunca respondem a ninguém. Aparentemente eles não se importam se sua reputação for afetada.
Claro que eles ganham muito mais assim, todo mundo joga dinheiro e se você ganhar você não recebe e eles roubam seu dinheiro.
Licença da Costa Rica, ou seja, eles simplesmente não têm licença, o que dificulta.
Traduzido automaticamente:
há 11 meses
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
há 11 meses
Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them?
I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can.
I hope it will turn out well.
há 11 meses
Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.
They simply dont care and will just continue frauding people.
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