Here I thought it was just me they sent in error.Strange way to cheer customers up with a $30 requirement.
Constant misleading headings end up in my spam.Such stingy casino's make me wary.
Frequent request for written reviews aslo.
It can easily be caused by a system or even human error, though I agree it paints a strange picture.
It reminds me of a situation I had with my bank last year, my visa was scammed, and money was sent to some casino, I reported fraud the bank created reclamation.
Just 18 hours after I reported that my money was "lost" a proactive bank representative called me with a special offer made especially for me as an evaluated client I was offered an exclusive loan. 😂👍
Made me furious back then.
The point is that the representative had no idea about the reclamation. I guess it's the same as with the casino.
Such offers are usually sent automatically.
You know.. receiving such a message, the first impression - WOW! And after a while you feel like a child who was given candy and then took it away. ;)
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
Maybe it didn't feel like we were being forced to do it, but I'd also rather just get a word of sorry than an offer of an amazing, impressive 15 FS for my next deposit as an apology. Such behavior from the casinos is a blow below the belt. I don't know who came up with this idiotic idea. I respect this casino because I have fond memories of it, but for God's sake. Everything has its limits. :D
I agree that "sorry" would feel more convenient in such a situation.
Hi all!
We wanted to cheer you all up and wish a happy Valentine's Day, but because of the human factor, instead of positive emotions, we slightly messed up.
Our team noticed that, by mistake, the out-of-date newsletter went to a large group of players. So we promptly apologized to all. There's no cheating in this — it was a human error.
We acknowledge this and apologize to you all here again. This situation has forced us to review our work processes and ensure it won't happen again in the future. We continue to prepare exciting activities to bring you more positive emotions and fun.
Thanks for understanding and feedback. It helps us improve.
They broke rule point 11 of the GENERAL BONUS TERMS
I played with the bonus, canceled it and they took 50% of my deposit, although I believe a bit more. Fraudsters.
Nowhere does it say in their bonus terms and conditions that a player's balance (without a bonus) is reducding in that case.
Be careful with this casino as I can see they are starting to cheat their customers openly. I will not let this matter go and I will report this casino to the Curaçao Gaming Control Board
Hello,
I think we could use more details about the problem. Since you plan to reach out to the authority, I'm just thinking whether you are interested to submit a complaint.
I guess, that we should also hear the casino's explanation based on your gaming history.
What do you think?
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
NO. We have nothing to talk about anymore. This casino is on my ban list for a number of recent annoyances and inconveniences.
Thank yourselves. I hope that someone responsible for this mess among many regulations will have a moment of reflection.
Regards.
With sessions like this at the casino, it should be on my banlist all the more.
4/33 bonus buys I had profit and only one I had good win.
This is defenitely end of my story with this "casino".
Olá a todos 🙂 Também recebi o e-mail com o prémio de 100€. Então entrei na minha conta e descobri que não havia nada lá 😀 O suporte me explicou que foi um erro e foi assim que funcionou para mim Pronto. Entendo jogadores que pode ser chato, mas não se esqueça que você é humano também e erros podem acontecer com você 🙂 Portanto, não importa porque todos cometemos erros! Você nem sempre precisa registrar uma reclamação imediatamente ou o cassino fala mal porque aconteceu um erro. Nenhum de nós é perfeito. Eu não acho que seja necessário enfatizar cerca de € 100. Especialmente se você se desculpar e explicar onde estava o problema. 1 erro não é motivo para falar mal de um cassino tão bom. Além do erro, o cassino tem muito a oferecer. Suporte super amigável e verificações e pagamentos super rápidos. Muitos fornecedores de jogos que não deixam nada a desejar. Muitas opções de depósito e retirada. Mega torneios e grandes ofertas de bônus Acho que apostar é um exagero. Mas isso é apenas minha opinião. Nunca notei o cassino enviando e-mails e depois invalidando-os porque há um erro apenas para fazer as pessoas se inscreverem. Alguns recebo e-mails de outros cassinos me dizendo para me verificar para que meu saque possa ser aprovado, mesmo que eu não tenha saques pendentes e isso seja uma farsa e é para fazer os clientes jogarem. Para ser sincero, nem acho que essa forma de incentivar as pessoas a jogar seja ruim, já que você pode decidir não sujar o cassino. Eles se desculparam várias vezes, o que mais eles podem fazer? O problema com algumas pessoas é que elas simplesmente não têm paciência e não entendem os erros que qualquer um pode cometer e esperam uma grande compensação imediatamente. Pessoal foi como vcs falaram um erro e é isso! Não há razão para ser negativo ou mesmo para registrar reclamações. Sempre acho interessante e, para ser honesto, também sorrateiro como algumas pessoas procuram buracos para poder rastejar para que você possa lucrar com os erros. Você está perdoado pelo erro da minha parte de qualquer maneira! No momento em que me disseram "Lamentamos muito, isso foi um erro", a partir desse ponto acabou para mim! Erros acontecem 🙂 para mim não há razão para me preparar para lutar só porque um pequeno erro aconteceu. Agradeço ao Rocket Play por um ótimo cassino que realmente se preocupa com o jogador! Esta é a minha experiência. Por causa de um pequeno erro, não vou mudar minha mente e faz barulho sobre isso. Alguns fazem um elefante de uma formiga 🐜 realmente 🐘 😃
RocketPlay para presidente 🤜🏻🤛🏽😃
Atenciosamente
Askan (Casinostream88)
Did you know RocketPlay actually won the voice of the people category? The is the exact moment when it was announced 🙂 https://www.youtube.com/live/gB3D40r_TrE?feature=share
O vídeo parece muito interessante!
Vou dar uma olhada hoje em paz ‼️🙂
my account was closed, on suspicion of abusing the bonus, strange that I didn't claim any deposit bonus! I must have received some cashback bonuses that I only used one, as the amount was very low. well, my account was closed and all my balance withheld! that same week my account was closed at kingbilly for having really abused the bonuses, withdrawing 15x the amount deposited, but my balance was returned! and in some other houses that had an account with the same registered email, it was also closed, but all of them returned the remaining balance, only rocketplay confiscated my deposit.
Hello there.
Have you taken any no-deposit bonus by chance? The most common bonus abuse activity suspects creating multiple accounts or even playing under someone else's identity to gain access to no deposit bonus only available for newly registered players. If you are not aware of breaching the rules, you can try submitting a complaint. If there is nothing to hide, it should not hurt.
We would need to see the casino's prooves to ensure all was done correctly (speaking about the RocketPlay now). What do you think?
I don't remember, I've had this account for a while, but probably not
Well, if you feel the casino made a mistake submit a complaint and our team will try to go through the issue.
It's free - no risk.
You can get more familiar with the process by reading this guide.
If you see that as a good idea, submit one by clicking/tapping this link, please.
What do you think?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
