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finally i closed my acount today.i could not handle this anymore .no support no emails .withdrawal processing for 5 weeks now .this is sure a casino wich should be blacklisted immidiatly .funny thing they have only 5 stars reviuws on trustpilot and they delete the negative ones .it seems trustpilot is easy to breibe.
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royalspin stole my 1031€ fairly won with own money after 5 weeks only lies i closed my acount and try to forget to move on .unfortunatly people like this excist ,they prey on innocent hardworking people .my advice try to accept it as a losss and move on .there are a few genuine casinos available .because of your case i stopped depositing at this casino .at the end such casinos will face itself and they will be the losers .
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How did they steal it? It would be great to mention some details since it's hard to say if they really did something wrong or not.
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hi Daniel,well it is now 5 weeks ago that i requested my payout .they do not respond to emails or chat were they close it immidiatly.matter of fact my ip adress is blocked for the chat ,if i use vpn i can see the chat .2 weeks ago i requested acount closure and suddenly all support were keen to tell me that my withdrawal would be not processed because i closed my acoung .then i reopend it again and since then no replays in emails or chat .now they added in payment history (withdrawal)to my cash out if i press on it i get a popup saying withdrawal confirmation and it requests to fill in my payment informatio over and over again.i sent in all information by email and chat no one respond .first 2 weeks i was told to wait 5 dsys because it was sent to payment department .all lies .i requested a statement and it woulld be send to me 5 weeks later still nothing .this is not how you treat customers .i did not found them they invited me to join at this casino.today i reached to chat same guy Adam asked him to close my acount it was done in seconds .i am trying to forget it but it is hard because i won it fairly you know.!for me is this theft .they do not even respond to my complaint here on CG.i had 3 cashouts in this casino second one was payed out 720€ third one i cancelled it 480€ and played it away i knew they would not pay me if i won .first on requested on 25 mei 1031€ is still processing .i dont believe it .they want me to deposit only .maybe i was only winning on there sister site and this one and are trying to get ridd of me .because i only play real live tables they cant alter the rtp .
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Se você acha que seu dinheiro foi confiscado indevidamente, teoricamente você pode registrar uma reclamação 🙂
Talvez traga luz para a escuridão. 🙂
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Você como eu posso ver agora.
Espero que a reclamação dê certo para você!
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Não sei se sou o único, mas ultimamente tem havido experiências muito ruins com cassinos registrados na Costa Rica 😴
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they had been very good for couple of months at sister casino spacewin i won there 12000 € and got my money always .i dont know what happend recently ?i have no idea!they will not respond to the complaint because they ignore all my emails and close the chat after questening.i think i will not get it .but hee ,they are losing a customer .
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i had an article here about costa rica lisensed casinos it seems they are following the site here and now they changed the license footer to curacao
before:
The website Royalspincasino.com is operated by Lamarketing Limited, address: 11 Hawthorn Drive, Penrith, CA11 8WF, United Kingdom. Registration number: 13534595 ("Company", "Website", "Casino", "us", "we", or "our"). All gambling services are licensed by Lamarketing SRL, a company registered and established under the laws of Costa Rica. Lamarketing SRL is regulated by the Government of Costa Rica. Lamarketing SRL registration number is 37-117-895696.
After:
The website Royalspincasino.com is operated by Lamarketing B.V., address: 182 Moontjeweg, Willemstad Willemstad, Curaçao. Registration number: 13534595 ("Company", "Website", "Casino", "us", "we", or "our"). All gambling services are licensed by Lamarketing B.V., a company registered and established under the laws of Curacao. Lamarketing B.V. is regulated by the Government of Curacao. Lamarketing B.V. registration number is 37-117-13534595.
