há 2 anos
Se desejar discutir algo relacionado com SlotHunter Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
SlotHunter Casino - discussão geral
Adicionar post
há 2 anos
péssimo atendimento e demora no pagamento
Editado pelo autor há 2 anos
Traduzido automaticamente:
há 2 anos
Hello,
would you mind telling us what is so wrong specifically, please? To me, it seems that you can't pass the verification, but for what reason? Are your documents out of date or maybe in the wrong format?
Did the casino inform you about what is wrong with these documents?
há 2 anos
Primeiro de tudo, levou horas e tentativas até que eles me verificassem. Simplesmente exigindo documentos de forma arbitrária e repetida, mesmo que eu já os tivesse carregado!
Em seguida, ele disse que você agora está verificado e que o dinheiro está a caminho de ser processado apenas para ser cancelado novamente.
agora devo mudar o BIC novamente, o que provavelmente está errado, o que não é verdade!
Então, agora entrei no BIC em forma de carta e solicitei um pagamento novamente e fui garantido pelo suporte ao cliente que deveria funcionar agora ...
Continuo curioso, porque isso já me foi anunciado como incorreto e se os homens ou mulheres simplesmente olhassem como eu paguei e transferi-lo de volta, não haveria problemas ...
Primeiramente obrigado pela ajuda
Agora estou aguardando mais passos do cassino
Abraços, Lars
Traduzido automaticamente:
há 2 anos
Obrigado foi feito e recebi o dinheiro!
o erro provavelmente estava do meu lado, mesmo que o suporte não tenha sido exatamente útil 😉
Traduzido automaticamente:
há 2 anos
Hello,
Thank you for the update. I'm happy that managed to pass this issue in the end. 👍
A was about to ask how are faring 😀. Let's hope that the quality of the support will increase, we believe that helpful and kind support is a must for good casinos.
há um ano
Olá, ganhei um montante de 1750€. Fiz todas as verificações e fiz o upload com sucesso. Tudo foi aprovado e tudo que este site solicitou foi carregado e como eu disse já verificado. Meu pagamento ainda é rejeitado todas as vezes e sempre sou retido no suporte ao cliente. Eu tenho todas as capturas de tela dos históricos de bate-papo. A última pessoa do atendimento ao cliente me disse que meus documentos já foram aceitos e que posso fazer um saque em minha conta bancária. Mas nada acontece. preciso de ajuda urgente
Traduzido automaticamente:
há um ano
I'm sorry to say that, but you won't most likely get urgent help.
We allow all casinos 14 full days to take care of the player's KYC and withdrawal untill we step in. 🙁
Allow me a question: Have you tried to opt for a different payment option? I would certainly try that.
há 3 semanas
Registered my account and used the bonuscode for second deposit. In finnish language it didn’t mention in any bonusterms that its for first deposit only.
So I contacted support whats up why didn’t I recieve the bonusmoney. They put me wait for 30 minutes in chat until someone came to say that its for first deposit only. Well it didn’t mention anything at my language in terms that its for first deposit only, it only told that apply and deposit to get this bonus.
há 3 semanas
To be honest, this could happen, and a lot of casinos mention in their rules that the English version of terms is superior to the other versions. Meaning only the English version applies. 🙁
Do you think you can find something like that?
In my opinion, it is quite a bad user experience, and the casino should set its platform accordingly to avoid similar issues. For example, upon adding the bonus code, a pop-up window notices the code's meant for first deposit only, which would be great.
há 3 semanas
I think that sites should not use different languages at all if the information shown isn’t correctly told. For sure there should have been some sort of warning which tells that you are not eligible anymore for bonus terms.
In my opinion, the method in question is not in accordance with the law but misleading. In addition, when I asked afterwards if it was possible to retroactively get a bonus for the bonus of the second deposit, it didn't work. They delayed and instead offered 25x 0.1€ compensation, which I didn't even accept. Ridiculous buXXXhit from slothunter and the level of customer service was as if there were 15-year-olds working there. It felt like they were intentionally annoying the paying customer and taking up his time.
há 3 semanas
The English translation is, as I say, nearly always the "only one correct." As you can see, the ending was not very pleasant, so I hope you will use this knowledge to avoid possible problems in the future.
It's better to be prepared. Since it is natural to follow the law, you might believe that it would be helpful, but did your opinion really help you in this case? No, because of the casino rules.
It is awful to hear that the support is not performing its duties effectively; according to what you just stated, one should be well-prepared when the problem comes. Thank you very much for your observation and for the chance to address this uncommon "trap" that others may eventually fall into.
You probably do not intend to play there any longer, do not you?
