há 6 horas
Se desejar discutir algo relacionado com Snabbare Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Snabbare Casino - discussão geral
há 6 horas
Pediram que eu enviasse os documentos para verificação de conta em 2022, depois parei de jogar no site e voltei em 2024, joguei e ganhei mais de 50.000.
Agora o cassino não quer pagar o dinheiro sem que eu verifique certas informações. Primeiro, eles pediram prova de mudança de endereço e número de celular que eu quero atualizar. Enviei isso mais 7 meses de especificação de salário que eles não pediram.
Não recebi nenhuma resposta e o atendimento ao cliente não responde aos e-mails.
Para sacar esse dinheiro, eles vão exigir verificação do que eu joguei em 2022 (troquei de banco desde então) ou eles vão exigir apenas para 2024, quando eu ganhei o dinheiro que agora quero sacar? O cassino é faster.com
O que você acha? É possível sacar esse dinheiro 😕 (não joguei com nenhum bonsu).
Editado pelo autor há 2 dias
Traduzido automaticamente:
há 6 horas
Have you made a new deposit now, or did you play with some remaining balance that you had from 2022? 🤔
If you made a new deposit now and won the money, they shouldn't be needing any proof of the deposit from before, I believe.
May I also ask you to provide the full URL address of this casino, please? I couldn't find out which one it is, to tell you the truth.🤷♀️
há 6 horas
Hi,
Thank you so much for your answer.
The casino site was
https://www.snabbare.com/sv
I played with new money and deposit 2000 sek that I played up to 50000+ on roulette in a few hours. I was very lucky. And when I wanted to withdraw this problem occurred.
I have not used any bonus offer.
I asked to whitdrawl 13 th of December, but they still haven't payed out and there support via email has not replied. The chat support only refers to "other division is looking and handling the matter as soon as possible".
The only thing I have been asked to sens in via email support is proof of adress and mobile number. I sent the information in and thet just don't reply.
I hope they won't ask med to send in I formation from 2022 because I changed banks and it's a struggle to get the documentation and will delay the process further : /. But i will ofcourse do what they ask but right now i just feel so stupid.
Sorry for my english spelling 🙈
Editado pelo autor há 20 horas
há 6 horas
Don't worry about your English spelling. You can write on this forum in your own language, as we have the autotranslator implemented here. 😉
I don't believe they have any reason to ask for that, because you played with the new deposit you made now.
It has been just a few days for them to verify your account, so maybe try to be a bit more patient, and hopefully soon they will come back to you.
We actually give casinos 14 full days to process the payment. No weekends counted there, of course.
Surely keep us informed how it goes, and our complaint team will be ready to step in if needed.
