Spinarium Casino - discussão geral (página 4)

Hello, I would like to share my experience.

A month ago I opened an account on spinarium.com thanks to Youtuber ATX Slots. At first it seemed like a normal casino, I lost some, won some. I even withdrew a small amount. The problem came when I got a MAX WIN on the game Fruit Party. Support kept writing to me that they had a problem with transactions and that I had to wait. So I waited and in the meantime I played.. Well, from the 250,000 CZK win I ended up making something around 6,000,000 CZK and something I didn't expect happened. My account was blocked. So I wrote to support about what was going on, but they wrote back that my account never existed and that I probably had the wrong page. So I contacted the Youtuber to see if he could help me and they told him that they were in contact with the provider (Pragmatic Play) about the big win. I thought OK, it must be legit. But I've been waiting like this for 2 weeks now and I still haven't received anything. I don't know what to do, this is a really big amount of money that would really help me.

Dobrý den , chtěl bych se podělit s moji zkušeností.

Před měsícem jsem si založil účet na spinarium.com díky Youtuberovi ATX Slots. Ze začátku se to zdálo jako normální casino , něco jsem prohrál něco vyhrál. Dokonce jsem i vybral menší částku. Problém nastal když jsem dostal MAX WIN na hře Fruit Party. Supporti mi pořád psali že mají problém s transakcemi a že musím počkat. Tak jsem čekal a mezi tím ještě hrál.. No z výhry 250 000 CZK jsem nakonec udělal něco okolo 6 000 000 CZK a stalo se něco co jsem nečekal. Účet mi byl zablokován. Psal jsem teda na support o co jde, ti mi ale odepsali že můj účet prý nikdy neexistoval a že jsem si nejspíš spletl stránku. Kontaktoval jsem tedy toho Youtubera jestli by mi nepomohl a ti mu řekli že prý jsou v kontaktu s providerem ( Pragmatic Play ) ohledně té velké výhry. Řekl jsem si OK , asi to je legit. Jenže Už takhle čekám 2 týdny a stále jsem se nedočkal ničeho. Nevím co mám dělat, jedná se o fakt velké peníze které by mi opravdu pomohli.

Phew, I'm so sorry that this situation happened. You're happy to win such a big sum of money, and in the end it looks like it's going to be hard to get it at all.

Based on what they told you, namely that your account does not exist, I would be shocked and especially angry. On the other hand, I don't really understand why a casino would provide information about an account that simply doesn't belong to them to a third party, even if it's a streamer.

Anyway, the casino shouldn't say you don't have an account there, but it's common for a check to be made for such a big win. That's why it surprises me and I also have a feeling that it will be even harder to get the money back when they're already causing problems in the beginning.

However, I would definitely file a complaint with us and we will try to help you somehow. I believe that the casino will communicate with us and I hope we can manage to get your money back. You don't get anything for it, you just sacrifice your time.

Are you going to do it?

If so, you can find the link to the complaint here ⬅️

Fuha, tak to je mi velmi luto, ze takato situacia nastala. Clovek sa potesi ze vyhra taketo velke peniaze a nakoniec vyzera, ze to bude este tazke ich vobec dostat.

Podla toho co ti povedali, a sice ze tvoj ucet neexistuje, tak to by ma zarazilo a hlavne by som bol nahnevany. Na druhu stranu moc nechapem preco by kasino poskytovalo nejakej tretej strane informacie o ucte ktory jednoducho nepatri jemu aj ked to je streamer.

Kazdopadne, kasino by nemalo povedat ze tam nemas ucet ale je bezne ze sa pri takej vysokej vyhre robi kontrola. Preto ma to zaraza a mam taky pocit, ze to bude este tazke tie peniaze dostat ked uz na zaciatku robia problemy.

Avsak, rozhodne by som si zalozil staznost u nas a my sa ti nejako pokusime pomoct. Verim, ze kasino bude s nami komunikovat a hadam sa nam podari docielit to aby si penaize dostal. Nic za to nedas, len obetujes cas.

Pojdes do toho?

Ak ano link k staznosti najdes tu ⬅️

Hi, thanks for your reply. I tried to file a complaint here, but when I selected the Casino, I couldn't find Spinarium.

Ahoj, díky za odpověď. Snažil jsem se tu stížnost podat , ale při výběru o jaké Casino se jedná mi Spinarium nešlo najít.

So feel free to enter another casino there and write in the text what it is and that you didn't have the opportunity to choose Spinarium, our team will then correct it and rewrite it. 🙂

Kludne tam teda zadaj nejake ine kasino a do textu napis o ake sa jedna a to, ze si nemal moznost vybrat Spinarium, nas tim to potom opravi a prepise. 🙂

Ei, cara, desculpe incomodar, você recebeu seu dinheiro ou te deram um golpe descarado? Estava pensando em jogar lá, mas depois da sua história, talvez eu reconsidere.

Acabei de ver que sua reclamação contra eles ainda está ativa, desejo-lhe boa sorte com a retirada e espero que eles consertem, já que ainda estão respondendo

Got my money in the end but it took time

Fick mina pengar till slut men det tog tid

Sério? Quanto você ganhou?

15000 SEK

15000 kr

Well, I didn't win a large sum of money, but I wanted to withdraw it. It seemed like a good casino to me. My friends and I tried it, but I was the only one who won, so when I made a withdrawal it gave me an error. I was in contact with support via email for 2 weeks until today when they told me that I should try another bank (I entered this casino because it was supposedly fast in paying, which it wasn't, and because it indicated that it accepted transfers for both deposits and withdrawals).

I always requested to withdraw by bank transfer and in reality that is the method that led us to enter, now unilaterally they change it to bitcoin, that means that all of us who entered by that method were scammed, we all had to wait to validate the withdrawal by transfer and now we have all been unilaterally changed to systems that you do not manage nor want to access, it seems to me a practice to lose profits and client funds and thus be able to scam

Pues yo gané no una gran suma de dinero, pero quise retirarla, me parecía un buen casino, mis amigos y yo lo probamos pero yo fui la única que gané por lo que al retirar arrojaba error, estuve en contacto son soporte via mail por 2 semanas hasta que hoy me indican que debo probar otro banco (entre a este casino por supuestamente ser rápido en pago, cosa que no fue, aparte por indicar aceptar transferencias tanto para deposito como para retiro) .

Siempre solicité retirar por transferencia bancaria y en realidad ese es el metodo que nos llevó a ingresar, ahora de manera unilateral lo modifican a bitcoin, eso quiere decir que todos los que ingresamos por ese metodo fuimos estafados, a todos nos hicieron esperar para validar el retiro por transferencia y ahora a todos nos cambiaron unilateralmente a sistemas que no manejas ni queremos acceder, me parece una práctica para perder las ganancias y fondos de clientes y asi poder estafar

O cassino tinha algum motivo para recomendar um método de pagamento diferente? Também é possível sacar usando criptomoedas ou não?

Normalmente, os cassinos recomendam que os jogadores mudem caso haja algum problema com o provedor de pagamento ou algo semelhante.

Então você ainda está esperando seu saque, certo?

From what the casino tells me, it is not going to happen, they unilaterally changed the payment method to one that I never indicated I had, which is cryptocurrency, they say they have indicated that the bank I selected rejected the payment, but they are not telling me to try another bank, which is what I can do to obtain the withdrawal, they directly removed that option and added methods that I do not have, that is, I lost the money because I cannot withdraw it, the funny thing is that a friend won a smaller amount and requested the withdrawal by transfer and he could, what I think is that they manage the options according to the user [I also read a similar case on this page] to deny the withdrawal.

The transfer option is still operational for deposits. It is not a problem with the provider, although they indicate that if there is no legal way to apply pressure, I should consider the money lost.

Por lo que me indica el casino no va a ocurrir, cambiaron unilateralmente el medio de pago a uno que nunca indiqué tener que es cryptomedas, dicen haber indicado que el banco que seleccioné rechazó el pago, pero no me están diciendo que intente con otro banco que es lo que puedo realizar para obtener el retiro, ellos directamente sacaron esa opción y sumaron formas que no tengo, o sea perdí el dinero por que no lo puedo retirar, lo gracioso es que un amigo ganó una suma menor y pidió el retiro con transferencia y si pudo, lo que creo es que manejan las opciones según usuario [también leí un caso similar en esta página] para negar el retiro.

La opción de transferencia sigue operativa para depósito, no es un problema con el proveedor aunque ellos indican que si, como no existe una manera legal de presionar debo dar por perdido el dinero

Então, entendi corretamente que você perdeu o dinheiro? Então, não seria possível que você pudesse ter sacado usando criptomoedas, se esse for o método que você pode usar? Quer dizer, provavelmente não é tão difícil abrir uma carteira e enviá-la para lá. 😕

Plataforma Spinarium com todos os jogos, bastante atrativa, mas não paga os prêmios. Estou tentando sacar há 30 dias e não consigo sacar meus valores. A casa foge dos termos de aceitação, não cumpre e limita os saques com valores muito abaixo do que está estipulado, por exemplo, levarei 22 meses para sacar meus ganhos. Os mal-intencionados não cumprem com a palavra, fogem da responsabilidade de pagar os valores quando os ganhos são grandes 👎👎

Olá, você tentou perguntar se seria possível aumentar o limite de alguma forma? Enfim, acho que o mais importante é se o cassino vai te pagar, então você recebeu algo ou não? Qual método de pagamento você usa para sacar e qual limite eles te deram?

Bom dia, Jaro. Já fiz essa pergunta e eles até informaram que não vão ficar com o valor de 537€ por mês, pois meus ganhos são 100 vezes maiores que meus depósitos. De todos os valores, consegui fazer dois saques de apenas 537€, um dia 29/04 e outro 05/01. Até agora, não consegui sacar mais nada. Todos os meus saques são feitos via Pix. Tenho um valor de saque pendente desde 05/07. Até agora, eles não cancelaram, mas também não depositaram na minha conta.

537 por mês? Eles têm algo parecido nos Termos, porque me parece muito pouco. Então, você deveria realisticamente receber mais 537 por mês a partir do primeiro saque bem-sucedido, ou o início do mês sempre significa que você recebe um pagamento e depois tem que esperar novamente?

That's right Jaro, I won a very considerable amount, but before I could withdraw anything, they were very reluctant, first I had to do all the verification, after that I managed to withdraw 250 reias only after that I tried other withdrawals I had no way of receiving because they informed me that the payment provider was having a problem then it had been another 15 to 20 days, when they informed me that the payment provider came back after many complaints, they informed me that the sector or risk manager limited my account in particular only the amount of 537€ monthly that is 3.050 per month, dividing that by 69,000 how many withdrawals do I have to make?

and the terms clearly state that if the amount is 10x greater than the deposit amount, the monthly withdrawal is limited to €5,000, but that's not what happens. And I'm very stubborn, I made another withdrawal request for €28,700 and it's been pending for 3 days. This last one they haven't canceled yet, but they haven't deposited it in my account either, in total in one month there have been more than 50 unsuccessful withdrawal attempts that they cancel and don't deposit the money in the player's account

This is Spinarium, several withdrawal attempts! They have imposed that I can only withdraw 3,050 per month, they don't even let me withdraw what they say in the terms which is 5,000€ per month if you have a balance 10x higher than the amount deposited, they say they can't let me get married because my winnings are 100x higher than my deposits, this is ridiculous, look how many withdrawals I've tried to make according to the terms and they cancel them all. The house is garbage, it doesn't honor the conditions imposed by the terms themselves, they don't follow the rules themselves.What I've seen, if the player wins small amounts they allow withdrawals, larger amounts super prizes they don't allow withdrawals, I tried to withdraw through my digital wallet and they don't allow it either, they say that my wallet data is invalid, but it's only invalid for Spinarium, in any other place or platform I can make the withdrawal with my digital wallet.They are not honest, this is unacceptable and inadmissible, they have no word, and the reputation of this casino for me has to be Zero, because a casino that does not fulfill its own terms should not even be among the ranking of known casinos because they do not fulfill what they promise.